BGL Partnered With Bynry To Digitally Transform Their PNG Operations

Bhagyanagar Gas Limited (BGL) availed Bynry’s digital transformation services to streamline their PNG distribution services. The solutions helped BGL achieve 30% overall operational efficiency. The implementation was completed in just 90 days.

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BGL

Summary

  • Sluggish New Registration Process
  • Clumsy Billing Cycle And Payment Delay
  • High Average Billing and Collection due
  • Incompetent Consumer Care
  • Lack of Traceability
  • GPS aided and route sequenced photo meter reading
  • Digital & Faster consumer registration process
  • Better Consumer Servicing
  • Secure and integrated payment methods
  • Real-time dashboard and MIS reports

Scope

Digitization of end-to-end services including setting up a new service collection, meter reading, billing, digital payments and consumer service.

CONSUMER BASE

20,000

CONSUMER CATEGORIES

Domestic (PNG)

ENGAGMENT PERIOD

Ongoing
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Finding a solution partner who understands both technology and natural gas industry was one of the major challenges we faced. Team Bynry successfully implemented the solution and ensured smooth tranisition in just 90 days and helped us to increase by 30% overall operation efficiency.

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BGL

Commercial Head Vadodara

Challenges and Solutions

Though the customer base was growing, Gas distribution company was not seeing the profits they wanted.

Challenge
Lack of Automation

From taking meter readings to maintaining and records and generating bills, the dependence was higher on manual effort than on technology.Existing technology was outdated and hence not very efficient. It could also not be used to validate meter readings or to prevent revenue losses.

Challenge
Sluggish New Registration Process

As a company with a growing consumer base that relied heavily on manual processes – BGL was struggling to streamline and standardize the consumer onboarding process. Manual onboarding process slowed down the company’s ability to respond to inquiries, follow-ups ups and verifications. Also add a point for mobile field connectivity.This slowed down the onboarding process and, in turn, affected their bottom line and operational efficiency.

Challenge
Incompetent Consumer Care

As the consumer footfall increased, so did the inquiries and grievances. It was nearly impossible for BGL team to handle all the consumer queries and perform follow ups on time when everything was being done manually. Tracking service requests and complaints that poured in via different channels such as texts, emails or direct center visits added to the backlog and resulted in poor team performance.

Challenge
Clumsy billing Cycles And Payment Delays

The only way to track consumption in consumer premise was by deploying manual field labor. Relying on manual labor for meter reading, billing and distribution created operational hassles and affected the overall efficiency and profitability of the business. Clumsy billing also resulted in delayed payment collection which affected their cash in turn, caused delayed payment collection and affected cash flow. Also, BGL identified that to bring and retain millennial consumers, error-free and smart meter technologies were the need of the hour

Challenge
Lack Of Traceability

Being a fast –growing CGD, BGL’s operations involved multiple touch points and departments. Keeping track of information flow across departments was increasingly becoming difficult for the team. Dependency on manual operations and lack of technology made the issue even worse.

Solution
Multi-channel Consumer Interface

Byrny created a seamless connection between consumers and BGL through a multi-channel interface. Registration was streamlined and consumers were offered a direct connection to BGL’s applications and processes. This reduced the time taken for the company to respond to queries and in turn shortened the onboarding time.

Solution
Access To Real-Time Data

The multichannel consumer interface made it easy for a consumer to enter queries and for BGL to collect real-time data about consumer details, meter readings, billing data etc. It also automated notifications to consumers and the marketing team for better communication and consumer care.

Solution
Smart Billing Technology

Bryny’s solution simplified meter reading, bill generation and payment collection The introduction of photometers with GPS reduced the risk of error and allowed digital tracking paper bill delivery. Through spot-billing and spot collection, the meter-to-cash cycle was brought down from 21 days to a few hours.

Operational Efficiency and
Improved Revenue

Though the customer base was growing, Gas Distribution Company
was not seeing the profits they wanted.

  • EFFICIENCY IMPROVEMENT

  • DATA QUALITY IMPROVEMENT

  • BILLING ACCURACY INCREASE

  • AVERAGE BILLING REDUCTION

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Understand Your Business

We would love to understand your problems, help you solve them and then feature the success story of our fruitful association here. Talk to us today. We are all ears.

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