Challenge
Scattered Consumer Mapping
SGL’s consumers were scattered around the city. In many cases, there were long distances between consumers. As a result, there were many instances wherein meter readings were skipped. This affected the company’s financial growth and made consumers felt uncared for.
Solution
Consumer Profile Creation
Bynry offered a robust technology solution that can automate consumer profile creation. The data can be accessed from anywhere and can be used to improve operations. BESL in sequencing and optimizing its meter reading routes. This helped them attend more consumers without increasing the existing resource strength.
Challenge
Mismatch in Meter Numbers and Database
SGL had a very poorly maintained consumer database. Consumer information was entered manually which resulted in many entries being made in wrong columns,interchanging of meter numbers in database, etc. There were also many meter numbers that did not correspond to the consumer accounts. This led to billing issues that, in turn, affected the company’s profit margin.
Solution
Consumer Profile Creation
Bynry offered a robust technology solution that can automate consumer profile creation. The data can be accessed from anywhere and can be used to improve operations. BESL in sequencing and optimizing its meter reading routes. This helped them attend more consumers without increasing the existing resource strength.
Challenge
Poor Quality Data from Meter Readings
The company was dependent on manual effort to take meter readings. This led to a high risk of human error and a slow adoption rate for new technology. In addition, the company lacked quality assurance measures and thus, readings taken manually were not standardized. As a result, there were a high number of billing-related issues and consumer complaints.
Challenge
High Average Billing
There were many instances when SGL field members visited homes to take meter readings and found the homeowners unavailable. Faced with a locked door and given the large distances between consumers, the company leaned towards creating bills on average consumption rather than actuals. Consumers complained if this average was higher than their actual consumption and on the other hand, if the average was lower than actual consumption, the company’s margins were hit.
Solution
Restructured Consumer Data
Bynry introduced digital processes to enter and manage consumer information. This increased data accuracy and helped map consumers accurately. As a result, the field force could map routes more efficiently. This saved time and effort and ensured that not meter readings were skipped. Restructuring this data also made the information more usable for the company’s future decisions
Challenge
Delayed Billing Cycles
Being dependent on manual effort for meter readings and database management made the company’s processes slow and inefficient. This led to delayed bill generation as well as incorrect billing. This, in turn, affected payment collection and the company’s cash flow.
Solution
Smart Meter Reading with GPS Tagging
Bynry helped SGL adopt new technology like smart meter reading with GPS tagging. The GPS tagging helped with route sequencing and brought about transparency in the billing process with meter’s exact location. This reduced dependency on manual effort and in turn reduced wrong reading and unattainable consumer locations.
Solution
Photo based readings with multi-level validations
Along with GPS tags, alsosolution had aone of the most important feature i.e photo meter reading This made the meter readings more reliable and easy to take. Efficiency was improved and meter reading information could now be standardized. This helped with accurate bill generation, reducedreduction in average billing and increased consumer satisfaction levels.
Solution
Multi-visit feature to reduce Locked Door Cases
To counter instances where homeowners were unavailable when the company sent people to take meter readings, Bynry introduced a multi-visit feature. With this feature, homeowners were intimated before someone visited to take meter readings. If the door was locked, a visit could be rescheduled to ensure that billing cycles were not affected.
