KEDL Experienced A 30% Increased Efficiency In Metering And Billing Activity

Kota Electricity Distribution Limited, popularly known as KEDL, employed Bynry’s Photo meter reading solution to reduce revenue leakage and improve efficiency. They could witness around 30% efficiency in meter reading within just 60 days with Bynry solutions and services.

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KEDL

Summary

  • Lack of Automation
  • Inaccurate Meter Reading
  • Increased Consumer Complaints
  • Increased Theft and Non-actual billing
  • Lack of Route Mapping
  • Photometer Reading
  • Accurate Indexing With GPS Data
  • Real-Time Meter Reading Data
  • Quality Control Using Validations
  • Bill Distribution Tracking

Scope

Photo Meter Reading and Bill Distribution with Field Force deployment

TEAM SIZE

30 member in field force, 4 QA Team

CONSUMER BASE

235,000

CONSUMER DEMOGRAPHICS

Domestic, Industrial, Commercial
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With the help of Bynry, we implemented photometer reading and billing solution. It took only 60 days for them to streamline the billing operations with their tech-based solution and only 3 months to implement it. Using the solution we could connect and access the data on real-time dashboard which invariably led to a 30% increase in operational efficiency. We also experienced a note worthy reduction of 26% in consumer complaints.

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KEDL

CEO Kota

Challenges and Solutions

Though the customer base was growing, Power distribution company was not seeing the profits they wanted.

Challenge
Lack Of Automation

Boiled down to essential, lack of automation was the only problem which contributed to other challenges such as operational inefficiency and reduced the productivity of the field force.

Solution
Accurate Meter Data

Meter photo with accurate date,time and GPS co-ordinates were made available via a real-time dashboard. This gave a hold over the operations and take actions on exceptional issues.

Challenge
Inaccurate Meter Reading

Heavy reliance on manual labor has led to inaccurate and irregular meter reading bill generation and bill delivery. Lack of a proper consumer tagging and meter location data was the main reason for lack of bill delivery or disconnection notification.The revenue leakage caused by this was affecting the bottom line of the company.

Solution
Human Resource Streamlining

Bynry trained BESL's resource to grasp and run the solution in order to ensure smooth transition.

Challenge
Increased Consumer Complaints

The result of irregular and inaccurate meter reading, bill generation and distribution was increased consumer complaint. Since KEDL did not have a system in place address the complaints growing consumer grievances they found it difficult to resolve them on-time.

Solution
Quality Checking Validations

Thorough multi-level validation processwas in place which increased billing accuracy and reduced theft and related revenue leakage.

Challenge
Increased Theft

was no way to track the on field meter condition actual location and suspicious activity or reading malpractices this resulted in increased theft and revenue loss.

Solution
Efficient Meter Reading Practices

To integrate the best meter reading practices, Bynry helped train 50 field and ground staff. Route sequencing and meter tagging were introduced based on the GPS data which helped the staff resolve bill sorting and delivery issues. Meters were installed outside the house which reduced door lock cases.The quality assurance which was part of the solution ensured verification of meter reading and it resulted in reduced customer complaints.

Operational Efficiency and
Improved Revenue

Though the customer base was growing, Power Distribution Company
was not seeing the profits they wanted.

  • REDUCTION IN BILLING

  • REDUCTION IN LOSS

  • METER READING PER/DAY

  • IMPROVEMENT IN CONSUMER

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We would love to understand your problems, help you solve them and then feature the success story of our fruitful association here. Talk to us today. We are all ears.

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