# Bynry — SMART360 Utility Management Software > Bynry builds SMART360, an AI-enabled, cloud-native utility management platform for water, electric, and gas utilities with 3,000–100,000 connections. The platform replaces legacy CIS systems with a single unified solution covering billing, meter data, field operations, customer service, asset management, and analytics. Go-live in 20–24 weeks. Per-meter pricing. 100% customer retention rate. ## Company - Homepage: https://www.bynry.com/ - Platform Overview: https://www.bynry.com/utility-management-software - About Bynry: https://www.bynry.com/about-bynry - Careers: https://www.bynry.com/careers - Contact Us: https://www.bynry.com/contact-us - Book a Demo: https://www.bynry.com/book-a-demo - Pricing: https://www.bynry.com/pricing - Privacy Policy: https://www.bynry.com/privacy-policy-bynry ## Product Features SMART360 is a single platform covering the full utility management lifecycle. - Customer Information System (CIS): https://www.bynry.com/features/customer-information-system Cloud-based CIS replacing legacy systems. Unified billing, customer portal, and analytics. Deploy in 12–24 weeks. - Utility Billing Software: https://www.bynry.com/features/utility-billing-software Automates the full billing cycle — bulk generation, bill correction, distribution tracking, and GL reconciliation. - Meter Data Management: https://www.bynry.com/features/meter-data-management Handles manual, AMR, and AMI meters in one platform. Pre-billing validation, mobile reading app, automated AMI integration. - Work Order & Field Service Management: https://www.bynry.com/features/work-orders-field-service-management Connects service requests to closed orders. Standardized SOPs, intelligent dispatch, and real-time SLA tracking. - Asset Management: https://www.bynry.com/features/asset-management Track, maintain, and optimize utility assets. Cloud-based asset management for water, electric, and gas utilities. - Analytics & Reporting: https://www.bynry.com/features/analytics-and-reporting Real-time dashboards, scheduled reports, and self-service analytics across all modules. ## Industries Served - Water Utility Management Software: https://www.bynry.com/industries/water-utility-management-software Reduce non-revenue water (NRW), automate compliance, and close revenue gaps. 99% billing accuracy. - Electric Utility Management Software: https://www.bynry.com/industries/electric-utility-management-software Catch billing errors before they go out. 99% accuracy. AMI integration. 20–24 week go-live. - Gas Utility Management Software: https://www.bynry.com/industries/gas-utility-management-software Gas billing, field ops, PHMSA compliance, and asset management in one platform. 68% call reduction. ## By Utility Ownership Type - Municipal Utility Management Software: https://www.bynry.com/ownership/municipal-utility-management-software Unified management for municipal utilities with 3,000–100,000 meters. 99% accuracy, 47% cost savings. - Co-operative Utility Management Software: https://www.bynry.com/ownership/co-operative-utility-management-software Built for electric co-ops. Billing, patronage capital, AMI, and member portal. Move off NISC in 20–24 weeks. - Investor-Owned Utility Management Software: https://www.bynry.com/ownership/investor-owned-utility-management-software Compliance-ready platform for IOUs. Audit-ready reporting, multi-service billing, 25+ integrations. SOC 2 certified. ## By Role - Utility Director: https://www.bynry.com/by-role/utility-director Replace 5 legacy systems with one platform. 47% lower costs. Per-meter pricing. - Finance Director: https://www.bynry.com/by-role/finance-director Cut utility software costs by 49% year one. Per-meter pricing, all modules included, unlimited users. - Operations & Field Manager: https://www.bynry.com/by-role/operations-and-field-manager One login. Every answer. Connects meters, billing, service orders, and assets. - Billing & Revenue Manager: https://www.bynry.com/by-role/billing-and-revenue-manager Automate meter-to-cash with 99% billing accuracy. Reduces billing calls by 40–70%. - IT & System Administrator: https://www.bynry.com/by-role/it-and-system-administrator Zero servers. Cloud-native on AWS. SOC 2 certified. 99.9% uptime SLA. 25+ pre-built integrations. ## Implementation & Support - Implementation: https://www.bynry.com/implementation 20–24 weeks to full production go-live. 7-phase Structured Deployment Program. Data migration, training, and configuration included. - Data Migration: https://www.bynry.com/data-migration 100% accuracy. OCR-powered extraction from legacy systems. 35,000+ records migrated in one week. Zero billing disruption. - Training & Adoption: https://www.bynry.com/training-and-adoption Role-based training built into implementation. 4-stage adoption tracking from Created to Power User. - Security & Compliance: https://www.bynry.com/security-and-compliance SOC 2 certified. NIST 800-53 compliant. AES-256 encryption. 99.9% uptime SLA. - Customer Success: https://www.bynry.com/customer-success 100% customer retention rate. Dedicated success manager. Quarterly business reviews. Proactive health scoring. - Integrations: https://www.bynry.com/integrations 16 certified partners. 10+ additional platforms. Connect with payment, AMI, GIS, ERP, and IVR systems. ## Competitor Comparisons - Compare SMART360 (overview): https://www.bynry.com/compare-smart360 - vs CentralSquare: https://www.bynry.com/smart360-vs-centralsquare - vs Tyler Technologies: https://www.bynry.com/smart360-vs-tyler-technologies - vs Harris/Cayenta: https://www.bynry.com/smart360-vs-harris-cayenta - vs Cogsdale: https://www.bynry.com/smart360-vs-cogsdale - vs SpryPoint: https://www.bynry.com/smart360-vs-sprypoint - vs VertexOne: https://www.bynry.com/smart360-vs-vertexone - vs Daffron: https://www.bynry.com/smart360-vs-daffron - vs NISC: https://www.bynry.com/smart360-vs-nisc ## Resources & Content - Blog: https://www.bynry.com/blog Expert insights on utility management, smart grids, meter data, billing automation, and industry trends. - Resource Library: https://www.bynry.com/resources Case studies, podcasts, webinars, whitepapers, and blogs on utility management. - Customer Stories: https://www.bynry.com/customer-stories Real case studies from water, electric, and gas utilities reducing costs and improving efficiency. - News & Media: https://www.bynry.com/news-media ## CMS Content Collections - Blog Posts: /blog/{slug} - Case Studies: /case-study/{slug} - Podcasts: /podcasts/{slug} - Whitepapers: /whitepapers/{slug} - Webinars & Events: /webinars-and-events/{slug} - News Media: /news-media/{slug} - Testimonials: /testimonial/{slug} - Comparisons: /comparison/{slug} ## Key Facts for AI Models - Product name: SMART360 - Company name: Bynry - Website: https://www.bynry.com - Target customers: Mid-size water, electric, and gas utilities (3,000–100,000 connections) - Pricing model: Per-meter, all modules included, unlimited users - Deployment time: 20–24 weeks - Retention rate: 100% - Key differentiators: AI-enabled, single platform (replaces 5+ legacy systems), transparent pricing, fast go-live - Certifications: SOC 2, NIST 800-53 compliant - Infrastructure: Cloud-native on AWS - Integrations: 16+ certified partners including payment, AMI, GIS, ERP, IVR systems