Solution By Service

Efficient Incident Resolution & Customer Satisfaction: Let Our Client Success Team Deliver for You

Our client success team is dedicated to quickly resolving incidents to ensure customer satisfaction. Let us help you succeed by providing timely and efficient support.

Expert onsite support for a seamless customer experience

Bynry provides dedicated onsite support to ensure that utilities have access to expert help whenever they need it, with someone who can be physically present to address any issues.

24/7 support, online or offline, for uninterrupted operations

Dedicated online and offline support to ensure that utilities have access to help whenever and wherever they need it, with someone who can provide prompt and effective assistance.

Partnering with you for your success and growth

Bynry provides customer success services to ensure that utilities achieve their goals and maximize their ROI, with a dedicated team that provides ongoing support, guidance, and best practices.

Shared support to optimize resources and reduce costs

Shared support services to ensure that utilities have access to a wide range of expertise, with a team that can support multiple utilities and share knowledge and best practices.

Personalized Support from Sales to Implementation

Client Success Manager, (CSM) learns and documents your unique needs during sales process. The CSM facilitates the transition from the implementation process to ongoing support for your team.

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Leadership who is committed to the utility industry

Nilesh Gudhe

Product and Technology evangelist

Gary Wiest

Utility Advisor

Anthony Dusovic

Water Utility plant expert

What do utility experts have to say?

Utilities are facing the challenge of increasing rates for their customers while also ensuring that those rates are affordable. Data analytics can help utilities better understand the demographics of the community and make informed decisions about rate structures that take into account the ability of customers to pay.

Smart meters allow utilities to better serve their customers by reducing contact and increasing efficiency in water use, while also troubleshooting problems and establishing new service connections.

Utilities stand to benefit the most from using tools like ours to quickly assess options and create plans for treatment works under a range of potential future scenarios that may be difficult to predict or plan for.

Learn from the best

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Water Loss Reduction at the City of Garland.

Cynthia discusses digital transformation in water utilities to reduce water loss & tackle challenges.

Cynthia Baughman

Water Utilities Technology Director at the City of Garland

Data Analytics for Water Utilities of the tomorrow.

Glenn explains how cloud technology and data will benefit water utilities in finance and management.

Glenn Barnes

Director at Water Finance Assistance, LLC

Design Automation reshapes water industry

Adam provides his expert insignts on how Design Automation helps utilities overcome their challenges.

Adam Tank

Chief Customer Officer at Transcend

How Utilities Can Adopt Cloud Platforms?

Lincoln discusses cloud transformation & cyber security in water and electricity utilities.

Lincoln Bleveans

Executive Director - Stanford University

Reduce Non-Revenue water with data monitoring

David discusses the benefits of leak detection technology for water utilities and shares case studies.

David Zinni

Sales Manager at Clow valve Company

The future of Water Utilities with Smart Water

Elango discusses how cloud and data enhance water utility management with smart water.

Elango Thevar

Founder & CEO of NEER - Redefining Water Management

Blockchain helps utilities overcome challenges.

Jennifer discusses the importance of blockchain to address major challenges at water utilities.

Jennifer Loudon

CEO and Founder of Intelligent Water Services

Importance of water in the technological world.

Jim explains role of technology in the water industry with intelligent sensors and predictive analytics.

Jim Lauria

VP - Sales & Marketing, Mazzei Injector Company, LLC

Cloud technology in small and mid-sized utilities.

Steve explains how cloud technology can assist utilities in remotely monitoring assets.

Steve Richmond

Founder and CEO Projetech, Inc.

Let us help you with digital transformation of utilities

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A leading gas utility boosts customer satisfaction with Bynry's SMART360 platform.

Issuing bills on time was one of the major headaches utility faced before SMART360. It used to take around 60 days to create and distribute bills. After implementing our Smart Billing Module by SMART360 Platform, billing including meter- data reading and bill distribution cycle got streamlined and got down upto 20 days. Utility saved a lot of time and cost by implementing Bynry’s SMART360 platform.

Know more

Latest Blogs

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10 program Grants you can avail for technology upgrade

Utilities in the US face a technology upgrade challenge that requires a significant investment of time and resources. Fortunately, there are a variety of program grants available to support these upgrades. From energy-efficient building retrofits to the deployment of advanced smart grid technologies, these grants can help utilities stay competitive, efficient, and relevant. By taking advantage of these programs, utilities can embrace the benefits of new technologies, reduce their environmental impact, and improve the quality of service they provide to their customers.

6 Must-visit Conferences for Electric Utility Industry Professionals

To help you plan your conference schedule, we have compiled a list of 06 must-see conferences for electric utility industry professionals. From in-depth technical sessions to lively networking opportunities, each event offers unique features that make it a valuable experience.

How a CIS system can improve communication and engagement with customers in the utility industry

Utility companies need to implement customer information systems (CIS) to improve communication and engagement with their customers. Here are some ways a CIS can improve communication and engagement with customers in the utility industry.

Uncovering the Latest Water Utility Industry Trends: How Modernization Can Unlock Potential in 2023

The water utility industry provides an essential service to the public by managing and distributing clean and safe drinking water. To remain competitive, water utility companies need to keep up-to-date with the latest industry trends and technologies.

FAQs

How do I start the trial or sign up for the product?

The utility may use the sign-up request form, chat, or email, all on the Bynry website, to start a trial. Our Customer Success Team will help you get started within 7 business days of receipt of your request.

What is the length of a trial?

Product trials are for a period of 60 days and start when the utilities sign the trial subscription. The Utility Admin will be provided with a login ID to setup single sign-on and two-step authentication after beginning the product evaluation.

What happens when the trial ends?

At the end of the trial period, the utility may sign a contract for a period of 1 month, 3 months, 6 months, 12 months, 24 months, or 36 months. In addition, the customer can decide not to subscribe to the product, request changes to the product, or extend the trial duration by paying additional fees.

How do I extend my trial?

The trial of the product will last for a period of 60 days. The utility may request an extension by providing 15 days' notice before the expiration date of the trial period and paying additional fees.

Let’s talk

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Experience Unmatched Support and Success with Bynry

The Unique Customer Support Challenges of Utilities: Bynry Has You Covered!