Experience Unmatched Support and Success with Bynry

Collaborating with You for Exceptional Customer Support and Success. Trust Us for a Seamless Journey to Achieve Your Utility Goals!

The Unique Customer Support Challenges of Utilities: Bynry Has You Covered!

The utility faces challenges due to inadequate support that leads to poor system performance and increased downtime.
Slow response times that delay issue resolution and negatively impact customer satisfaction.
The utility finds it challenging to receive personalized support that meets their specific needs and requirements.
The utility faces challenges with poor communication that leads to misunderstandings and delays in issue resolution
Inconsistent service quality of the support, leading to disruptions in operations and a negative impact on customer experience.

Efficient Incident Resolution & Customer Satisfaction: Let Our Client Success Team Deliver for You

Our client success team is dedicated to quickly resolving incidents to ensure customer satisfaction. Let us help you succeed by providing timely and efficient support.
SMART360 by Bynry, a reliable solution for your customer challenges

Expert onsite support for a seamless customer experience

Bynry provides dedicated onsite support to ensure that utilities have access to expert help whenever they need it, with someone who can be physically present to address any issues.

24/7 support, online or offline, for uninterrupted operations

Dedicated online and offline support to ensure that utilities have access to help whenever and wherever they need it, with someone who can provide prompt and effective assistance.

Partnering with you for your success and growth

Bynry provides customer success services to ensure that utilities achieve their goals and maximize their ROI, with a dedicated team that provides ongoing support, guidance, and best practices.

Shared support to optimize resources and reduce costs

Shared support services to ensure that utilities have access to a wide range of expertise, with a team that can support multiple utilities and share knowledge and best practices.

Personalized Support from Sales to Implementation

Client Success Manager, (CSM) learns and documents your unique needs during sales process. The CSM facilitates the transition from the implementation process to ongoing support for your team.





Ready to see how the SMART360 platform can benefit your utility?

Don't miss out on this opportunity to try our product! Our team is here to help you get started and answer any questions you may have.

Leadership who is committed to the utility industry

Nilesh Gudhe
Product and Technology evangelist
Gary Wiest
Utility Advisor
Anthony Dusovic
Water Utility plant expert

What do utility experts have to say?

Utilities are facing the challenge of increasing rates for their customers while also ensuring that those rates are affordable. Data analytics can help utilities better understand the demographics of the community and make informed decisions about rate structures that take into account the ability of customers to pay.
Smart meters allow utilities to better serve their customers by reducing contact and increasing efficiency in water use, while also troubleshooting problems and establishing new service connections.
Utilities stand to benefit the most from using tools like ours to quickly assess options and create plans for treatment works under a range of potential future scenarios that may be difficult to predict or plan for.
A leading gas utility boosts customer satisfaction with Bynry's SMART360 platform.
Issuing bills on time was one of the major headaches utility faced before SMART360. It used to take around 60 days to create and distribute bills. After implementing our Smart Billing Module by SMART360 Platform, billing including meter- data reading and bill distribution cycle got streamlined and got down upto 20 days. Utility saved a lot of time and cost by implementing Bynry’s SMART360 platform.
10 program Grants you can avail for technology upgrade
Utilities in the US face a technology upgrade challenge that requires a significant investment of time and resources. Fortunately, there are a variety of program grants available to support these upgrades. From energy-efficient building retrofits to the deployment of advanced smart grid technologies, these grants can help utilities stay competitive, efficient, and relevant. By taking advantage of these programs, utilities can embrace the benefits of new technologies, reduce their environmental impact, and improve the quality of service they provide to their customers.
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How do I start the trial or sign up for the product?
The utility may use the sign-up request form, chat, or email, all on the Bynry website, to start a trial. Our Customer Success Team will help you get started within 7 business days of receipt of your request.
What is the length of a trial?
Product trials are for a period of 60 days and start when the utilities sign the trial subscription. The Utility Admin will be provided with a login ID to setup single sign-on and two-step authentication after beginning the product evaluation.
What happens when the trial ends?
At the end of the trial period, the utility may sign a contract for a period of 1 month, 3 months, 6 months, 12 months, 24 months, or 36 months. In addition, the customer can decide not to subscribe to the product, request changes to the product, or extend the trial duration by paying additional fees.
How do I extend my trial?
The trial of the product will last for a period of 60 days. The utility may request an extension by providing 15 days' notice before the expiration date of the trial period and paying additional fees.

Let’s talk

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