Podcast
8 min read

Water Loss Reduction at the City of Garland

Published on
March 30, 2026
Contributors
Cynthia Baughman
Water Utilities Technology Director at the City of Garland
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Cynthia is a strategic technology leader with over 35 years of experience in all aspects of information technology. She has worked for software development companies, government defense contractors, and local government. She believes in the importance of change management for implementing innovative technology to solve business problems.

As the global population continues to grow, the water demand is only expected to increase, making water conservation and management more important than ever. In this episode of the #UtilityCloudGuide, Cynthia Baughman, the Water Utilities Technology Director at the City of Garland, sits down with Avani Shroff, Chief of Staff at Bynry, to discuss the challenges utilities face in addressing water loss and the importance of implementing a water loss reduction program.

Digital Transformation: A Solution for Future Water Demands

According to the United Nations, global water demand is projected to increase by 55% by 2050, putting even more strain on already limited water resources. One way utilities can tackle this issue is by implementing a water loss reduction program, which aims to identify and fix leaks in water infrastructure and improve overall efficiency. However, managing a large network of pipes and other infrastructure can be complex, making it difficult to implement such a program.

That's where digital transformation comes in. By leveraging advanced technologies like data analytics and the internet of things (IoT), utilities can quickly and accurately identify and fix leaks, improving the reliability and sustainability of their water systems and reducing water loss.

Implementing a Water Loss Reduction Program: Challenges and Benefits

Cynthia shares her own experiences implementing a water loss reduction program at the City of Garland and the positive impact it has had. She also discusses the challenges utilities face, such as the need for ongoing maintenance, the implementation of water audit software, and the importance of educating customers on the importance of water conservation.

In conclusion, Cynthia and Avani's conversation highlights the need for utilities to embrace digital transformation and implement water loss reduction programs to address the challenges of a rapidly changing world and ensure a sustainable future for all.

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