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SMART360 vs MuniBilling

smart360 vs munibilling: which fits your utility?

Built For Teams,
That Run It Themselves.

MuniBilling sells billing software alongside managed services, so a call center, bill printing, lockbox and payment processing can be handled by its team where it has been selling since 2007. SMART360 is one platform your own staff runs, with billing, meter data, field work, assets and the consumer portal in one system, built for US water, electric and gas utilities with 3,000 to 100,000 connections.

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This Month
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Analytics & Insights
Total Revenue
$298,500
↑ 12.5% from last month
Service Requests
718
↑ 8.3% from last month
Collection Rate
82%
↑ 3.2% from last month
Active Complaints
24
↓ 5.8% from last month
Revenue
Services
Usage
Revenue Trend
60000 45000 30000 15000
Revenue by Consumer Category
32000 24000 16000 8000

Key Takeaways

  • The real choice here is not cloud versus legacy. Both are cloud. It is how much of your billing operation you want to run yourself.
  • MuniBilling sells billing software alongside managed services: call center, bill printing, lockbox and payment processing, taken singly or as a suite.
  • SMART360 is one platform your own team runs, with meter data management and asset management in the same system as billing, for utilities with 3,000 to 100,000 connections.
  • Choose MuniBilling to hand parts of the operation to a vendor team. Choose SMART360 to keep the whole cycle in-house on one system.

How SMART360 Differs

Three differences that set SMART360 apart

Quick Response

One platform your team runs

MuniBilling

Sells the software alongside managed services, described as "Fully Managed Utility Billing", including Call Center as a Service, Bill Printing as a Service, Lockbox as a Service and Merchant as a Service.

SMART360

One platform your own team runs, with billing, customer information, meter data management, service orders, mobile field apps, asset management and the consumer portal included, priced per account with unlimited users.

Top Quality

Meters and assets in the same system

MuniBilling

Lists a Flexible Billing Engine, Real-Time Reporting, MuniReadPro for mobile meter reading, Customer Portal Standard, Service Orders, Seasonal Management, Meter Integrations, Accounting Software Data Feeds and Secure Payment Options.

SMART360

Adds meter data management and asset management inside the same platform, so a meter change carries through to the account, the read history and the asset record without re-entry.

Language

One platform upgraded in place

MuniBilling

Announced MultiBilling on 14 May 2026 as its next-generation flagship platform, with general availability planned for 2026.

SMART360

One platform, multi-tenant on a single codebase, with every customer upgraded at once and no version to migrate between.

How it works

When utilities start looking at a change

Most utilities do not change billing systems because something broke. They change when one of these events forces a decision:

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A support or contract date is coming up

A support or contract end date on the current system is approaching.

An AMI rollout is coming

An AMI rollout means the billing system has to take in far more meter data.

A new service joins the bill

The utility is adding a service, such as sewer, electric or trash, to the same bill.

Field work is still on paper

Field work and asset records live on paper or in a separate tool.

Key staff are near retirement

The people who know the current system best are close to retirement.
AT-A-GLANCE COMPARISON

SMART360 Vs Munibilling

Dimensions MuniBilling SMART360
Best fit Utilities and billing entities that want billing software, managed billing services, or both from one vendor Utilities with 3,000 to 100,000 connections that want meter data, billing, field work and assets in one platform
Delivery Cloud-based, with commercial SOC 2 Type 2 audited data center security2 Cloud-native, multi-tenant, one codebase, every customer upgraded at once
Built for Municipalities and public utilities, property managers and multifamily operators, and billing service providers6 US water, electric and gas utilities, 3,000 to 100,000 connections
Core modules Flexible Billing Engine, Real-Time Reporting, MuniReadPro, Customer Portal Standard, Service Orders, Seasonal Management, Meter Integrations, Accounting Software Data Feeds, Secure Payment Options1 Billing, customer information, meter data management, service orders, asset management, consumer portal
Services billed Water, waste water, electric, propane and gas, waste, plus recycling, internet, cable, parking and solar generation1 Water, electric, gas, sewer and trash on one bill
Mobile field apps MuniReadPro for mobile meter reading and MuniServicePro for mobile service orders1 Mobile apps for meter reading and service orders, included
Meter data Standard data exchanges with industry-standard metering systems and data1 Meter data management in the platform, plus AMI and AMR integrations
Accounting Accounting Software Data Feeds that send batches of billing data to mainstream accounting software1 Pre-built accounting connectors, part of 25+ pre-built integrations
Managed services Fully Managed Utility Billing, with Call Center, Bill Printing, Lockbox and Merchant as a Service, taken singly or as a suite3 Platform operated by your own team, with configuration in the admin screens
Pricing Not shown on its website Priced per account, unlimited users8
Go-live Seven named phases, ending with parallel billing and stabilization. Standard timeline not published.4 20 to 24 weeks, with a parallel billing cycle before cutover8
Platform roadmap MultiBilling, announced May 2026 as the next-generation platform, with general availability planned for 20265 One platform, upgraded continuously for every customer at once
Company Crestline Software, LLC, trading as MuniBilling, Greensboro, North Carolina67 Product of Bynry Inc.

1 Core software features, services billed, mobile apps, meter and accounting data exchanges: munibilling.com, software (as of October 2026).

2 Delivery and data center security: munibilling.com, solutions.

3 Managed services: munibilling.com, services.

4 Implementation phases: munibilling.com, implementation.

5 MultiBilling announcement: MuniBilling press release, May 2026.

6 Company description, location, year and who the platform is built for: multibilling.com, about us.

7 Ownership and legal entity: munibilling.com footer; munibilling.com, terms and conditions.

8 SMART360 packages and implementation timeline: bynry.com/pricing.

Comparisons reflect Bynry's understanding of publicly available information as of October 2026. Where a detail is not publicly available, it is not stated. All product and company names are trademarks of their respective owners. Bynry is not affiliated with or endorsed by Crestline Software, LLC or MuniBilling.

Results Utilities have Measured on SMART360

john mauli
Island Water Authority
35,400 consumers, deployed in 10 weeks. Read Case Study ->
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Meters Live

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Faster meter to bill

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Billing accuracy

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Customer retention

munibilling OR SMART360?

When SMART360 is a better fit

You serve 3,000 to 100,000 connections.

SMART360 is built only for that range, so the setup, training and support are planned for a small or mid-sized team.

Feature illustration

You want meter data and asset records with billing

Meter data management and asset management sit in the same platform as billing and service orders, so meter changes, read history and asset records stay together instead of being reconciled between systems.

Feature illustration

You want your own team running the billing cycle

SMART360 is built to be operated by utility staff, with configuration in the admin screens rather than vendor work orders, and unlimited users at one price per account.

Feature illustration

munibilling OR SMART360?

How To Compare?

  1. Decide what your team runs.

    Mark each billing task as staff-run or vendor-run. This shows whether you need software, services, or both.

  2. Count the systems you use today.

    List every tool in one billing cycle and the exports between them. Decide which belong in one platform.

  3. Run the same test billing cycle.

    Give both vendors the same rates, accounts and reads, including a missing read and a meter change.

  4. Get the go-live plan in writing.

    Ask which platform the quote covers, the weeks to go-live, whether parallel billing is included, and for a reference utility your size.

What Utility Leaders Are Saying

What others are saying about SMART360

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.
reshimna william
Reshimna William
Project Manager at Isle Utilities
SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.
john mauli
John Mauli
IT leader at Island Water Authority
What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.
doug rosenberg
Doug Rosenberg
Business Advisor with Deep Utility Experience

See SMART360 run your billing cycle

SMART360 is a cloud-native platform for US water, electric and gas utilities, with billing, meter data, service orders, assets and the consumer portal in one system, priced per account with unlimited users.

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COMPARING OTHER PLATFORM?

See SMART360 Next To

SMART360 vs Muni-Link

SMART360 vs Muni-Link

Two cloud billing platforms, compared on meter data, assets and fit by utility type.

SMART360 vs Springbrook

SMART360 vs Springbrook

A utility platform and a municipal ERP, compared on what a utility team needs day to day.

SMART360 vs CUSI

SMART360 vs CUSI

Two billing platforms for utilities, compared on scope, deployment and go-live.

Common FAQs

Is SMART360 or MuniBilling better for a small utility?

down arrow
It depends on how much of the billing operation your team runs. MuniBilling sells billing software alongside managed services, including a call center, bill printing, lockbox and payment processing, so a utility can hand parts of the operation to a vendor team. SMART360 is one platform your own staff runs, with billing, meter data, service orders, assets and the consumer portal included, built for utilities with 3,000 to 100,000 connections.

Does MuniBilling handle meter reading and service orders?

down arrow
Yes. MuniBilling lists MuniReadPro for mobile meter reading and MuniServicePro for mobile service orders, along with a customer portal and meter integrations. SMART360 includes meter data management and asset management in the same platform as billing, so meter changes, read history and asset records stay together.

What is MultiBilling, and how is it different from MuniBilling?

down arrow
MultiBilling is the next-generation utility billing platform MuniBilling announced in May 2026, with general availability planned for 2026. If you are evaluating MuniBilling, ask which platform your quote covers and what moving between them would involve.

Which utilities does each one bill for?

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Both cover water, waste water, electric, gas and trash. MuniBilling also lists services such as recycling, internet, parking and solar generation. SMART360 is built for US water, electric and gas utilities with 3,000 to 100,000 connections.

How long does a SMART360 implementation take?

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A standard SMART360 implementation runs 20 to 24 weeks. Data is migrated in validated stages and a full billing cycle runs in parallel against the current system before cutover.

Is SMART360 secure and compliant?

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SOC 2 certified. Hosted on AWS with 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.

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Bynry Inc.
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Pune, Maharashtra 411021
+91 93252-51217

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