The Best Platform Upon Which
to Modernize Your Utility Service

Delight customers with the seamless online self-service experience they expect, while you reduce costs,
improve operations, and bring supply chain efficiencies, with Smart360, an integrated suite of secure cloud-based applications.

Customer Experiance
Meter Data

Smart 360Pricing Structure

A Cloud Platform for Small & Mid-sized Utilities

Customer Experience(CX) Y Y Y
Meter Data Management (MX) Y Y Y
Billing & Collection (BX) N Y Y
Workforce Automation (WX) N Y Y
Asset & Network (AX) N N Y
Spend & Inventory (SX) N N Y
Onboarding Support Y Y Y
System Configuration Y Y Y
Notification Y Y Y
Product Integration N Y Y
Reporting & AI N Y Y
Tech Support N Y Y

Trusted By Leading Utilities

Know Us Better Through Our Clients

World Class Customer Support

Can I use a platform for multi-domain utility services such as Water, Wastewater, Electrical and Gas distribution simultaneously?

Yes, you can host and configure multiple utilities on the same platform

Do I need to download any software or extensions while using smart utility product?

No. You do not need to download any external software or 3rd party browser extensions.

Is there a user limit as part of the subscription?

As part of all subscription plans, we offer unlimited users. The subscription plans are based on the number of modules, the number of meters, and the contract period.

How many separate Utilities can be hosted?

Up to 200 Utilities can be hosted, depending on the subscription plan

Can i configure more utilities than what is mentioned in the subscription package or in the contract?
How do I start trial or sign up for the product?

The utility may use the sign up request form or chat or email, all on the Bynry website, to start a trial. Our Customer Success Team will help you get started within 7 business days of receipt of your request.

What is the length of a trial?

Product trials are for a period of 60 days and start when the Utilities sign the trial subscription. The Utility Admin will be provided with a login ID to setup a single sign-on and two-step authentication after beginning the product evaluation.

What happens when the trial ends?

At the end of the trial period, the utility may sign a contract for a period of 1 month, 3 months, 6 months, 12 months, 24 months or 36 months. In addition, the Utility can decide not to subscribe to the product or request changes to the product or extend the trial duration by paying additional fees.

How do I extend my trial?

The trial of the product will be for a period of 60 days. The utility may request an extension by providing prior notice of 15 days before the expiry date of the trial period and paying additional fees

How do I cancel my trial?

The utility should provide15 days prior notice before the actual cancellation of the trial subscription.

What are the Solutions and user configurations that are available in the trial?

The Solutions are associated with the subscription plans. Depending on the plan selected, the utility will have access to the modules defined in the trial. Our technical team will provide one-time support for the configuration.

How will training and support be provided after the product has been implemented?

We provide user training as part of the implementation. Subsequently, you can make use of the product training videos available on our YouTube channel. Additionally, our skilled customer support team provides continued support. You can reach them by Chat, Call, or raise service tickets.

Should one go in for additional support for software maintenance? What are the benefits?

Our products continue to evolve with frequent and significant feature updates. If you’re after new features and ever-improving usability, an active software maintenance contract ensures you continue to receive all the latest software updates. You can renew this contract on a periodic basis.

Do you provide support for cloud/data migration?

Yes, our dedicated team of migration specialists provides support to ensure that your data and configurations have been successfully migrated to the cloud. On the basis of your requirements, we can confirm the timeline, efforts, and fees.

What is the monthly/annual fee?

Platform solution fees are based on the subscription plan and the number of meters. Detailed quotes and fees will be provided on the basis of your requirements. You may choose to pay on a monthly, quarterly, or annual basis.

How will the subscription fees be billed and paid?

You may choose to pay on a monthly, quarterly, or annual basis. Based on the payment frequency, the utility admin will receive the invoice for the subscription fee as per the number of meters and the agreed rate. You can make payment using a credit card or set up a Stripe account for automatic deductions. You can also make a wired/online transfer to our bank account as per payment terms.

How do I switch to an annual subscription?

If the utility wishes to move to an annual subscription plan, it may do so by providing 7 days notice and signing a contract for a period of 12 months, 24 months, or 36 months.

Are you offering any discounts?

We may offer discounts on a case-by-case basis, depending on the number of meters, the subscription plan, and the length of the contract. Please contact us to know more.

Is the cost of customization covered in the subscription?

During the trial subscription, we offer one-time customization free of charge. Once the product has been implemented as per the subscription plan, we charge for customization based on our efforts. You may wish to sign a professional service agreement to handle any customization that is required.

What are the payment methods accepted and terms of payment?

You can make payment using a credit card or a Stripe account for automatic deductions, or you can make a wired/online transfer to our bank account as per payment terms. We offer 7 days payment terms

Are there any taxes applicable?

The applicable taxes will be charged separately on the basis of the country and local laws.

How does the product secure my data?

We have put in place organizational and technical safeguards to secure personal and customer data for our users in compliance with GDPR requirements. The personal data of our user is pseudonymized when stored and further encrypted when transferred.