No. You do not need to download any external software or 3rd party browser extensions.

As part of all subscription plans, we offer unlimited users. The subscription plans are based on the number of modules, the number of meters, and the contract period.

Up to 200 Utilities can be hosted, depending on the subscription plan

Yes, you can host and configure multiple utilities on the same platform

Product trials are for a period of 60 days and start when the Utilities sign the trial subscription. The Utility Admin will be provided with a login ID to setup a single sign-on and two-step authentication after beginning the product evaluation.

At the end of the trial period, the utility may sign a contract for a period of 1 month, 3 months, 6 months, 12 months, 24 months or 36 months. In addition, the Utility can decide not to subscribe to the product or request changes to the product or extend the trial duration by paying additional fees.

The trial of the product will be for a period of 60 days. The utility may request an extension by providing prior notice of 15 days before the expiry date of the trial period and paying additional fees

The utility should provide15 days prior notice before the actual cancellation of the trial subscription.

The Solutions are associated with the subscription plans. Depending on the plan selected, the utility will have access to the modules defined in the trial. Our technical team will provide one-time support for the configuration.

Our products continue to evolve with frequent and significant feature updates. If you’re after new features and ever-improving usability, an active software maintenance contract ensures you continue to receive all the latest software updates. You can renew this contract on a periodic basis.

Yes, our dedicated team of migration specialists provides support to ensure that your data and configurations have been successfully migrated to the cloud. On the basis of your requirements, we can confirm the timeline, efforts, and fees.

You may choose to pay on a monthly, quarterly, or annual basis. Based on the payment frequency, the utility admin will receive the invoice for the subscription fee as per the number of meters and the agreed rate. You can make payment using a credit card or set up a Stripe account for automatic deductions. You can also make a wired/online transfer to our bank account as per payment terms.

If the utility wishes to move to an annual subscription plan, it may do so by providing 7 days notice and signing a contract for a period of 12 months, 24 months, or 36 months.

We may offer discounts on a case-by-case basis, depending on the number of meters, the subscription plan, and the length of the contract. Please contact us to know more.

During the trial subscription, we offer one-time customization free of charge. Once the product has been implemented as per the subscription plan, we charge for customization based on our efforts. You may wish to sign a professional service agreement to handle any customization that is required.

You can make payment using a credit card or a Stripe account for automatic deductions, or you can make a wired/online transfer to our bank account as per payment terms. We offer 7 days payment terms

The applicable taxes will be charged separately on the basis of the country and local laws.