
Meters Live
Less Billing Errors
Less Ops Investment
Built-in Integrations
One-time fee (based on your specific implementation requirements). Implementation cost is determined by:





Consumer Information System
Basic profiles
Basic + Advanced
Basic + Advanced + Enterprise
Meter Data Management
Standard (2 years)
Advanced (5 years)
Enterprise (Unlimited)
Billing Engine
Basic automation
Basic automation
Advanced + AI optimization
Payment Processing
Basic gateways
Basic gateways
Enterprise gateways + ACH
Consumer Web Portal
Basic portal
Advanced portal
White-label portal
Consumer Mobile App
Basic app
Enhanced app
White-label app
Usage Analytics
12 months history
Hourly/daily analytics
AI-powered insights
Service Order Management
-
Advanced system
Enterprise + AI routing
Field Force Mobile App
-
Standard app
Advanced + AR features
Asset Management
-
Basic tracking
AI-powered predictive
GIS Integration
-
Basic mapping
Advanced Esri integration
Communication Hub
Email delivery
Multi-channel basic
Omnichannel + IVR
Automated Notifications
Basic reminders
Advanced triggers
AI-powered proactive
Outage Communications
-
Basic notifications
Advanced + Social media
Standard Reporting
Basic reports
Operational KPIs
Executive dashboards
Custom Report Builder
-
-
Advanced builder
Predictive Analytics
-
-
Full AI suite
Revenue Analytics
Basic tracking
Advanced tracking
AI optimization
Payment Processors
Basic (Stripe, PayPal)
Basic (Stripe, PayPal)
Enterprise gateways
ERP Integration
QuickBooks
QuickBooks + advanced
SAP, Oracle, Dynamics
Custom API Access
-
Limited access
Full API suite
OEM Equipment Integration
-
-
Full integration
GIS Integration
-
Basic GIS
Advanced Esri + ArcGIS
General Integration Suite
Email only
Slack + Calendar
Full suite + Teams
Asset IoT Integration
-
Basic IoT sensors
Advanced IoT + Edge computing
Multi-Utility Support
-
-
Unlimited utilities
Multi-Tenant Architecture
-
-
Full multi-tenancy
White-Label Solutions
-
-
Complete branding
-
Limited
Full access
Data Encryption
Standard encryption
Advanced encryption
Enterprise-grade
Access Control
Basic roles
Advanced RBAC
SSO + Multi-factor
Compliance Tools
Basic compliance
Standard compliance
GDPR/CCPA + Audit
Technical Support
Email (business hours)
Phone + Email
24/7 Premium support
Account Management
-
-
Dedicated CSM
Professional Services
Basic training
Enhanced training
Full service suite
Unlike fragmented legacy systems, SMART360 offers a unified, cloud-native platform. We provide a 360-degree view of operations and consumer data in one place, prioritizing user experience and real-time automation over manual workarounds.
Subscription scales with your active meter count. The per-meter rate stays the same; only the count changes. No "tier upgrade" surprise invoices.
Utilities using SMART360 typically see a 30% drop in billing errors and a 25% increase in digital payment adoption. Most clients report significantly lower Days Sales Outstanding (DSO) and improved customer satisfaction scores.
Our platform is built for multi-commodity providers, including Municipalities (Water, Gas, Waste), Electric Cooperatives, Investor-Owned Utilities (IOUs)and sub-metering companies
A standard implementation typically takes 12 to 24 weeks. We use a phased migration approach to ensure your data is moved securely without interrupting your current billing cycles.
Yes. SMART360 is a full-scale Customer Information System (CIS). We specialize in migrating historical data from outdated on-premise systems to our modern cloud environment with zero data loss.
Absolutely. We are SOC 2 Type II compliant and include automated reporting tools designed to meet Public Utility Commission (PUC) and federal regulatory requirements.