Costly consequences - Obstacles to customer success & support in utilities
Reduced Return on Investment: Lack of customer success and clear business metric reduce value and ROI of the product
Delayed issue resolution: Without dedicated product support, utilities struggle to timely resolve technical issues, resulting in downtime, productivity & revenue losses.
Inefficient operations: Without expert guidance, utilities use the technology inefficiently, limiting operational efficiency and product benefits.
Lower customer satisfaction: Lack of product support negatively impacts the utility's customer relationship, resulting in poor service quality & delayed response times.
Strained internal resources: Managing and maintaining the technology without product support may stress internal teams, lower morale & higher employee turnover.
Let Our Utility Success Team Deliver for You
Our client success team is dedicated to quickly resolving incidents to ensure customer satisfaction. Let us help you succeed by providing timely and efficient support.
SMART360 by Bynry, a reliable solution for your customer challenges
Empowering Utilities with Tailored Success Strategies
Partner with our customer success team to create tailored strategies that drive growth, tackle challenges, and maximize the return of investment for your utility.
Reliable On-Site Expert Support
Trust in our dedicated on-site support team to quickly resolve technical issues, minimize downtime, and enhance productivity, ensuring your utility operates seamlessly.
Empower Your Team with Online Support
Our online support team is available round-the-clock to address any technical issues or concerns you may encounter. We understand the importance of prompt issue resolution to minimize downtime, enhance productivity, and safeguard revenue
Has more than 20 years of experience implementing strategic programs, delivering multiple products, providing solutions, constructing architecturally complex problems, and selling strategic solutions across a variety of industries and domains. He is committed to transforming the digital utility of tomorrow.
Sanket has around a decade of experience in the utilities & cleantech sector. He specializes finding the user-centric solution for the business problems & translates those ideas into digital products using a design thinking approach. He leverages his knowledge and industry expertise to help both the users and the business achieve their objectives.
Customer Success Manager
Customer Success Manager
Snigdha Chaudhari is an accomplished Customer Success Manager with a keen focus on customer satisfaction. With her experience, she ensures continuous support and user training, always keeping customer expectations at the forefront of her approach.
Utilities are facing the challenge of increasing rates for their customers while also ensuring that those rates are affordable. Data analytics can help utilities better understand the demographics of the community and make informed decisions about rate structures that take into account the ability of customers to pay.
Smart meters allow utilities to better serve their customers by reducing contact and increasing efficiency in water use, while also troubleshooting problems and establishing new service connections.
Utilities stand to benefit the most from using tools like ours to quickly assess options and create plans for treatment works under a range of potential future scenarios that may be difficult to predict or plan for.
A leading gas utility boosts customer satisfaction with Bynry's SMART360 platform.
Issuing bills on time was one of the major headaches utility faced before SMART360. It used to take around 60 days to create and distribute bills. After implementing our Smart Billing Module by SMART360 Platform, billing including meter- data reading and bill distribution cycle got streamlined and got down upto 20 days. Utility saved a lot of time and cost by implementing Bynry’s SMART360 platform.
What can I expect from the customer success program?
Bynry's customer success program focuses on ensuring that you maximize the value of our solutions. It includes personalized onboarding, proactive guidance, ongoing support, and regular check-ins to help you achieve your utility's goals.
How quickly can I expect a response from Bynry's customer support team?
Bynry's customer support team is dedicated to providing timely assistance. Typically, you can expect a response within 24 hours, depending on the nature and complexity of your query.
Can Bynry provide on-site support for my utility?
Yes, Bynry offers dedicated on-site support for utilities, ensuring a seamless experience and personalized assistance to address your unique needs and challenges.
What types of online support does Bynry offer?
Bynry offers various online support channels, including live chat, email, and conference calls. This allows you to get prompt assistance for any issues or queries you may have.
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