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Questions About Choosing Between SpryPoint and SMART360
SpryPoint has more customers. Why choose SMART360?
Customer count doesn't equal customer outcomes. We publish 99% billing accuracy and 38% faster billing cycles. Ask SpryPoint for equivalent verified metrics.
Is SMART360 really AI-native?
Yes. Built-in chatbot, OCR data extraction from scanned documents, auto-VEE meter validation, and predictive analytics. No third-party AI integration required.
What's the 8-week trial?
Full platform access with your actual data. Defined KPIs set at kickoff. We prove the platform works before you commit. Walk away if it doesn't.
How does pricing compare?
Per-meter with unlimited users and all modules included. No per-user fees. No module add-ons. We publish the model — ask SpryPoint to do the same.
What happens to our historical data?
Full migration - customer records, billing history, meter reads, service orders. We validate accuracy before go-live.
How long does implementation take?
Full production go-live in 20–24 weeks. Structured onboarding with phased rollout. Staff trained before switchover.
Is SMART360 secure and compliant?
SOC 2 certified. NIST 800-53 compliant. Hosted on AWS with 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.
