smart360 vs sprypoint:HOW THEY COMPARE?

Evaluating Sprypoint?
Compare it to SMART360

Two cloud-native platforms, both built for utilities. What separates them is what a small utility feels every month: a price you can model before the first sales call and one system instead of a set of modules to assemble.

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Download 2026 Buyer's Comparison

• For a US water, electric, or gas utility running 3,000 to 100,000 connections •

Analytics & Insights

Total Revenue

$298,500

↑ 12.5% from last month

Service Requests

718

↑ 8.3% from last month

Collection Rate

82%

↑ 3.2% from last month

Active Complaints

↓ 5.8% from last month

Revenue

Services

Usage

Revenue Trend

Revenue by Consumer Category

How SMART360 Differs

Three differences that set SMART360 apart

Pricing you can take to a board

SpryPoint

Does not publish pricing; cost is quoted per scope, which is common for the category. The board conversation starts from a custom quote.

SMART360

Custom-scoped quote with every line item visible before you sign. Subscription, implementation, training, and any optional modules priced separately. No hidden upgrade costs.

One platform, not a suite to assemble

SpryPoint

Delivers its capability as a set of modules across the meter-to-cash lifecycle; independent buyer guidance notes full value often involves several of these modules together.

SMART360

Brings billing, CIS, meter data, work orders, assets, and the consumer portal into one platform, so a small team is not the integration layer between modules.

Rollback safety net before commitment

SpryPoint

Runs a standard migration process; rollback terms are not published and are typically negotiated per contract.

SMART360

Parallel run on SMART360 alongside your legacy system through the first validated billing cycle. If accuracy doesn't match your baseline, Bynry rolls back and absorbs the cost.

AT-A-GLANCE COMPARISON

Where SMART360 and SpryPoint split

Dimensions	SpryPoint	SMART360
Architecture	Cloud-native, purpose-built for utilities¹	Cloud-native, multi-tenant, purpose-built for utilities
Design center	A suite of modules across the meter-to-cash lifecycle (CIS, interval data, engagement, mobile, payments)²	One platform: billing, CIS, meter data, work orders, assets, and consumer portal
Target buyer	Utilities across the Americas; 100+ live³	US and North American water, electric, and gas utilities, 3,000–100,000 connections
Pricing	Not published publicly	Per-connection pricing⁴
Cutover approach	Standard migration; rollback terms not published	Staged migration, full parallel billing run, documented rollback through the first validated cycle
Ownership	Backed by Norwest (2023) and Insight Partners (2026)⁵	Product of Bynry Inc.

¹ SpryPoint cloud-native positioning, purpose-built for utilities: sprypoint.com (as of August 2026).

² SpryPoint product modules (SpryCIS, SpryIDM, SpryEngage, SpryMobile, SpryWallet): sprypoint.com/products; SpryCIS Solutions Overview (PDF); independent buyer guidance on full-suite scope: RFP.wiki.

³ 100+ utilities across the Americas: sprypoint.com.

⁴ SMART360 published per-connection pricing: bynry.com/pricing.

⁵ Strategic investment from Norwest (March 2023, amount undisclosed): PRNewswire. Strategic growth investment from Insight Partners (2026): Insight Partners.

Comparisons reflect Bynry's understanding of publicly available information as of August 2026. SpryPoint and its product names are trademarks of SpryPoint Services Inc. Bynry is not affiliated with or endorsed by SpryPoint Services Inc. Where a detail is not publicly available, it is not stated.

DETAILED BUYER COMPARISON

You're five rows in. The deeper review is in the PDF.

7 categories side by side, the Architecture Tax framework, a two-column scorecard your committee can fill in, and the 12-question RFP template.

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What Deploying SMART360 Actually Looks Like

Island Water Authority

35,400 consumers, deployed in 10 weeks. Read Case Study ->

00⁺

Meters Live

Less Billing Errors

Less Ops Investment

Higher Customer Satisfaction

SPYRPOINT OR SMART360?

When SMART360 is a better fit

You are the utility, and the team is lean

Most utilities are municipal utilities, districts, and small water, electric, and gas providers running 3,000 to 100,000 connections, where one person often covers billing, customer service, and reporting at the same time. Keeping meter reads, billing exceptions, service orders, and field work on one platform means less time switching between modules and reconciling data by hand. SMART360 is built around that single-system reality.

You have to defend the cost to a board

Councils and boards approve these decisions, and they want a number they can defend. SMART360 publishes per-connection pricing, so a utility director or billing manager can model the cost directly from the meter count and take a clear figure into a board meeting, before any sales conversation.

You change rates often

On SMART360 these are admin-UI configuration tasks your team completes directly. On platforms built on older billing engines, the same changes typically route through the vendor's services team.

What Utility Leaders Are Saying

What others are saying about SMART360

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.

Reshimna William

Project Manager at Isle Utilities

SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.

John Mauli

IT leader at Island Water Authority

What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.

Doug Rosenberg

Business Advisor with Deep Utility Experience

See SMART360 Next To Sprypoint

SMART360 is a cloud-native platform built for US water, electric, and gas utilities, with billing, meter data, work orders, and assets on one system and published per-connection pricing you can model from your meter count.

Book a Demo Today

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Questions About Choosing Between SpryPoint and SMART360

SpryPoint has more customers. Why choose SMART360?

Both are cloud-native platforms built for utilities, so both fit far better than a general municipal ERP. SMART360's design center is the small-to-mid water, electric, or gas utility (3,000 to 100,000 connections) that wants billing, meter data, and field work on one system with pricing it can model up front. SpryPoint is a strong fit for utilities standardising on its module suite, with a large footprint across the Americas.

Is SMART360 really AI-native?

Yes. Built-in chatbot, OCR data extraction from scanned documents, auto-VEE meter validation, and predictive analytics. No third-party AI integration required.

How does pricing compare?

SpryPoint pricing is not publicly posted. Proposals typically include software subscription plus significant professional services. SMART360 is custom-scoped per utility. You see every line item before signing, including subscription, implementation, training, and any optional modules. No hidden upgrade costs. Total cost of ownership over 5 years often favors SMART360 because change requests (rate tiers, bill formats, new reports) that are billable services on legacy platforms are admin-UI configuration on SMART360.

What happens to our historical data?

Full migration - customer records, billing history, meter reads, service orders. We validate accuracy before go-live.

How long does implementation take?

Full production go-live in 20–24 weeks. Structured onboarding with phased rollout. Staff trained before switchover.

Is SMART360 secure and compliant?

SOC 2 certified. Hosted on AWS with 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.

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