Service automation and Increase workforce efficiency

Faster work order execution. Improve the performance of the workforce. Streamline field operations. A shift from reactive to proactive, informed decision-making, enabling mobile service order execution with faster service order performance at a lower cost.

Streamline and manage the workforce process with SMART360

Effortlessly streamline and manage your workforce with SMART360.
Business
Challenges
Disconnected field force personnel, service operations, and consumers
Inconsistent workflows and procedures for asset-related activities.
Ensuring the safety of field force personnel and inefficient training methodologies.
Time- and cost-intensive compliance audits.
Low mobile workforce motivation due to poor scheduling and slow consumer response time.
Low mobile workforce motivation due to poor scheduling and slow consumer response time.

With SMART360, Manage Contracts, Inventory and Outlays More Efficiently

The work and Asset Management module optimizes contract, inventory, and financial tracking, with real-time inventory tracking for improved control. It streamlines field ops, speeds up work orders, and helps manage remote teams for better efficiency, productivity, and outcomes. The solution also delivers exceptional service for growth.

Optimize work operations

SMART360 maximizes efficiencies across the utility through more effective resource planning, scheduling, routing, dispatching, and analysis of work, with a mobile app for field force personnel to update activity.

Standardize workflows and automate work orders

SMART360 enables utilities to optimize the workforce management system to standardize work orders and track and update field force activities. It helps in incorporating SOPs and asset documentation to support and direct field crews, record work activities, and submit and archive reports.

AI-based auto-field force selection and assigning

SMART360's AI-based algorithm for utility workforce management analyzes the resource requirements in real time and helps you allocate each work order based on the qualifications, skills, or tools of each field crew.

Ensure safety with in-app checks and training

Build your own knowledge center to help your workforce with training videos and safety guidance through our workforce software.

Track real-time work order progress with live dashboards

SMART360, will assist you in understanding the progress of fieldwork and identifying bottlenecks in real-time in order to take appropriate action, including digital redeployment midday.

A smarter workforce results in happier customers

The responding crew's route is displayed on a map in the SMART360 workforce software, letting customers know you haven't forgotten about them and keeping open lines of communication about appointments and complaint addresses.

Ready to see how the SMART360 platform can benefit your utility?

Don't miss out on this opportunity to try our product! Our team is here to help you get started and answer any questions you may have.
A leading gas utility boosts customer satisfaction with Bynry's SMART360 platform.
Issuing bills on time was one of the major headaches utility faced before SMART360. It used to take around 60 days to create and distribute bills. After implementing our Smart Billing Module by SMART360 Platform, billing including meter- data reading and bill distribution cycle got streamlined and got down upto 20 days. Utility saved a lot of time and cost by implementing Bynry’s SMART360 platform.

What do utility experts have to say?

Utilities are facing the challenge of increasing rates for their customers while also ensuring that those rates are affordable. Data analytics can help utilities better understand the demographics of the community and make informed decisions about rate structures that take into account the ability of customers to pay.
Smart meters allow utilities to better serve their customers by reducing contact and increasing efficiency in water use, while also troubleshooting problems and establishing new service connections.
Utilities stand to benefit the most from using tools like ours to quickly assess options and create plans for treatment works under a range of potential future scenarios that may be difficult to predict or plan for.

Let’s talk

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