Reduce the time for on-boarding new customers up to 50%. Collect information, offer rate plans and service agreements, and collect service charges or collateral during the interaction with ease, notifying the customer of progress in real-time.
Provide your customers with an intuitive online experience, for computer or smartphone transactions. Increase customer loyalty by offering simple online applications including billing, bill payment, complaints or trouble reporting, service requests, and usage alerts.
Build an historical view of all transactions, such as service requests, rate applied, offers made, meter type or change, billing, consumption, or work orders processed. Gather valuable customer data to support decision making and customer service.
Alert customers to emergencies and outages, and use artificial intelligence to drive customer behaviors impacting their usage and utility energy or load profile objectives.
Offer customers a near-real-time map-view of your in-the-field response, and facilitate communication and collaboration between the customer and field crews through the Integrated Field Force & Work Order Management Feature.
See internal analysis of your team's speed and quality of work, and dashboard views of real-time progress, pending requests, and MIS reports.
The reliability of an organization is determined not just by the quality of the solutions it offers, but by the post-sales support as well. We take pride in the comprehensive support we provide to our customers, anytime, all the time.
Access to real-time information is pivotal to successful business operations. Our solutions are designed to offer you not just real-time information, but, also, real-time insights using Artificial Intelligence and Data Analytics.
With our product design and complementary services, most utilities can have their customers using smartphone apps in 45 days
“SMART360 has been a part of our organization for a few years now. The solution has undoubtedly transformed the way we do business. Ever since we installed it, potential features are added equipping us to take on new industry challenges. It really saves us time and effort as it helped us achieve 100% accuracy in meter reading and billing. Yes, it also reduced the consumer complaint by 60%. If you are looking for a solution to ensure smooth operations, SMART360 has got you covered.”
