Bynry Cloud based Customer Experience Software

How SMART360 helps you modernize your customer's experience

Business
Challenges

Systems are outdated and difficult to use.

Customer onboarding processes are complicated.

Accessing customer information is difficult.

Communication via multiple channels is chaotic.

Unresolved service requests result in rising complaints.

A more connected, quicker, and more convenient customer service experience

The CX module helps businesses streamline processes, gain valuable insights, and improve customer experience, leading to growth. It is tailored to fit specific business needs.

Faster and accurate customer onboarding

Reduce the time for onboarding new customers by up to 50%. Set up service, finalize service agreements, and collect service charges or collateral during the interaction with ease, notifying the customer of progress in real-time.

Intuitive customer self-service options for mobile and web access

Increase customer loyalty and reduce time to service by offering modern methods to pay bills, track service consumption, request and initiate services like pause service, transfer connection, flag emergency, budget billing, auto-pay, etc. within minutes, and send all service usage notifications, billing notifications, offers, and allied alerts.

Customer history at your fingertips (360-degree view)

Better serve customers with historical data in an easy-to-use and understandable platform that informs executives and CSRs about decision-making and customer service.

Live dashboards and reports

Increase productivity and quality with real-time progress tracking, pending requests, and MIS reports, all in a user-friendly, customized dashboard that supports better management decisions.

Integrated account operations

The SMART360 platform can connect your disconnected or siloed metering, billing, and accounting operations to the CIS system.

Improve query resolution time

Get a consolidated, unified portal to handle customer queries coming from different channels. Automate personalized alerts, offers, newsletters, and allied campaigns for your customers with built-in AI analytics, resulting in better customer relationships.

Let us help you with digital transformation of utilities

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A leading gas utility boosts customer satisfaction with Bynry's SMART360 platform.

Issuing bills on time was one of the major headaches utility faced before SMART360. It used to take around 60 days to create and distribute bills. After implementing our Smart Billing Module by SMART360 Platform, billing including meter- data reading and bill distribution cycle got streamlined and got down upto 20 days. Utility saved a lot of time and cost by implementing Bynry’s SMART360 platform.

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Don’t take our word for it. Trust the experts

Utilities are facing the challenge of increasing rates for their customers while also ensuring that those rates are affordable. Data analytics can help utilities better understand the demographics of the community and make informed decisions about rate structures that take into account the ability of customers to pay.

Smart meters allow utilities to better serve their customers by reducing contact and increasing efficiency in water use, while also troubleshooting problems and establishing new service connections.

Utilities stand to benefit the most from using tools like ours to quickly assess options and create plans for treatment works under a range of potential future scenarios that may be difficult to predict or plan for.