Onboard Faster. Serve Better. Improve Customer Experience.

Automate time-consuming, repetitive processes, and reduce customer complaints,
by providing your customers simple intuitive ways to do business with you.

Bynry Builds Speed and Flexibility into Your Operations,
Delighting Customers, from a Secure Utility Cloud Platform

one

Faster Customer onboarding

Reduce the time for on-boarding new customers up to 50%. Collect information, offer rate plans and service agreements, and collect service charges or collateral during the interaction with ease, notifying the customer of progress in real-time.

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Intuitive Customer Self-Service Applications for Mobile and Web Access

Provide your customers with an intuitive online experience, for computer or smartphone transactions. Increase customer loyalty by offering simple online applications including billing, bill payment, complaints or trouble reporting, service requests, and usage alerts.

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Customer History at your Fingertips (360 Degree view)

Build an historical view of all transactions, such as service requests, rate applied, offers made, meter type or change, billing, consumption, or work orders processed. Gather valuable customer data to support decision making and customer service.

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four

Smart Multi-Channel Alerts to inform and empower customers, and meet sustainability objectives

Alert customers to emergencies and outages, and use artificial intelligence to drive customer behaviors impacting their usage and utility energy or load profile objectives.

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Let Customers Know you are On the Way

Offer customers a near-real-time map-view of your in-the-field response, and facilitate communication and collaboration between the customer and field crews through the Integrated Field Force & Work Order Management Feature.

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six

Live Dashboards and Reports Support Better Management Decisions

See internal analysis of your team's speed and quality of work, and dashboard views of real-time progress, pending requests, and MIS reports.

Why Consider Bynry for Your Customer Experience Software?
Characteristics that Make a Difference
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Comprehensive Customer Support

The reliability of an organization is determined not just by the quality of the solutions it offers, but by the post-sales support as well. We take pride in the comprehensive support we provide to our customers, anytime, all the time.

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Powered by AI & Analytics

Access to real-time information is pivotal to successful business operations. Our solutions are designed to offer you not just real-time information, but, also, real-time insights using Artificial Intelligence and Data Analytics.

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Easy to integrate

With our product design and complementary services, most utilities can have their customers using smartphone apps in 45 days

Know Us Better Through Our Clients

A Smart Solution That Ensures Seamless Operations
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Customer On-boarding
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Service Agreements
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Offers
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Plans
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Connection
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Disconnection
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Transfer
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Services
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Complaints
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Self Meter Read
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View Bill
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Pay Bill
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Notification
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Email/SMS
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Dashboard
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Daily Reports

Cybersecurity Certified

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Unlimited business users free forever

There is no user fee, so every member of your team can enjoy the experience of working together with the integrated Smart360 applications, when you adopt Bynry's scalable and secure platform, backed by our dedicated support team.

  • Pay-per-meter
  • All-in-one platform
  • Free onboarding