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Meters Live
ROI Increased
Less Ops Investment
Built-in Integrations
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A dedicated team shows up for kickoff. By month four, you're emailing a support alias. The project manager changed twice. Nobody has the full picture anymore.
The system went live. The reports weren't configured. The consumer portal wasn't finished. Billing ran manually for another three months while the vendor "completed deployment."
Legacy data came in a proprietary format. The new vendor needed custom scripts. The migration ran late. Billing go-live was pushed. You lost a year of operational progress.
Training happened the week before go-live. Three days of slides. On the first billing cycle, your team was problem-solving in real time — with real consumer accounts at risk.
Your implementation team maps your current systems, billing rules, data sources, and workflows. The output is your configuration blueprint. Nothing gets built before this is approved by your team.
Core system configuration starts in week three — billing rules, rate templates, service order types. All no-code. Data migration runs in parallel using ML-based cleansing.
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Role-based training begins before go-live. Billing clerks learn billing. Field technicians learn service orders. UAT is structured: your team confirms the system matches your operational reality.
This is the phase most vendors skip. Your team gets extended time in a fully configured sandbox — practicing workflows and surfacing edge cases before cutover.
Size: 28,000 connections
28,000 connections. How a municipal utility replaced legacy systems and achieved 99% billing accuracy with 47% lower costs in year one.
Read Full Case StudyThe full timeline covers all seven phases: discovery, configuration, data migration, training, UAT, sandbox adoption, and go-live cutover. It is a full production go-live — not a pilot or partial deployment.
Project Sponsor: 2-4 hours per week. IT contact: 8-10 hours per week. Subject matter experts: 4-6 hours per week. End users participate in training hours only. Implementation is not a full-time job for your staff.
Go-live is gated on accuracy — not a fixed date. If the parallel run or UAT reveals issues, the timeline adjusts before cutover happens. A two-week delay is far less costly than one billing cycle with data errors.
Phase 7 — post-launch stabilization — runs from weeks 25 through 36. Your named Customer Success contact supports your team through the first billing cycles and configuration refinements. You are not handed a support queue at week 25.
Your IT contact commits 8-10 hours per week. SMART360 is no-code configuration, so your IT team is not writing scripts or managing infrastructure. Their role is reviewing integrations and validating data — not building the system.
Yes. Implementation runs in parallel with your existing operations. Your legacy system stays live through the entire process. Billing is never interrupted. Cutover happens only after parallel run validation confirms accuracy.
Bynry Inc.
111 Galestown Cir
Chesterfield, NJ 08515
+1 732-630-0285
Bynry Inc.
Serene Tower, Pakharbaug
Pune, Maharashtra 411021
+91 93252-51217
