Utility Directors

Utility-focused. Industry-recognized. Investor-backed.

TRUST

See how small and mid-sized utilities achieved measurable ROI with SMART360.

00⁺

Meters Live

ROI Increased

Less Ops Investment

Built-in Integrations

Sound Familiar?

Our CIS is 15 years old.

Legacy contracts are expiring. Your vendor stopped innovating. But replacing a CIS feels like open-heart surgery.

We run 4 systems that don't talk.

Billing in one tool. Meters in another. Field work on paper. You're the integration layer.

The last upgrade took 18 months.

Board patience is thin. Staff patience is thinner. You need results before the next budget cycle.

Half my team retires in 5 years.

Tribal knowledge walks out the door. You need a system that captures processes, not just data.

One login. One vendor. One team that knows your configuration. No more finger-pointing between systems.

One Platform. Built for How Utilities Actually Work.

47% Lower Day-1 Costs

Island Water Authority saved $240,000 in year one compared to their legacy Daffron system.

$240,000 saved in year one vs. legacy system

No per-user fees. Unlimited staff on one subscription

Pay-per-meter pricing. Budget predictable from day one

20-24 Week Go-Live. Not 18 Months.

Phased rollout. Structured onboarding. Staff trained. Board updated.

Template-driven configuration. No custom dev work

Parallel data migration with zero downtime

Staff training built into the implementation timeline

One Platform. One Database.

When data changes in one place, it updates everywhere.

Same-database architecture eliminates vendor finger-pointing

8+1 modules all accessible from one login

Real-time dashboards across every department

Per-Meter Pricing. Unlimited Users.

Every department gets access from day one. Budget stays predictable.

Transparent pricing your board can approve in one meeting

Scale as connections grow. No surprise invoices

3-5 year contracts with locked-in rates

Built for utilities managing 3,000–100,000 connections

Why You Should Make the Switch

you spend a week pulling data from four systems

Reporting and analytics sit on the same database as billing, metering, and field ops.

Meter reads don't match billing

Validated reads flow directly into billing. Same system, same audit trail.

Field crew has Sync Issues with back office

Work orders, field service, asset records, and billing share one workflow.

retirement means — knowledge leaves with them

Workflows are configured in the system, not memorized. New staff follow the same process because it's built into the platform.

Three vendors, three contracts, three Headaches

One platform. One vendor. One team that knows your utility's configuration. Quarterly business reviews, with sucess teams.

Success Story

Water Utility

Island Water Authority Reduces Costs by 47%

92%

decrease in billing errors

35%

more service calls

$1.2M

savings annually

Size: 28,000 connections

28,000 connections. How a municipal utility replaced legacy systems and achieved 99% billing accuracy with 47% lower costs in year one.

Read Full Case Study

Hear Directly From Our Customers

Hear from some of our amazing customers who trust SMART360.

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.

Reshimna William

Project Manager at Isle Utilities

SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.

John Mauli

IT leader at Island Water Authority

What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.

Doug Rosenberg

Business Advisor with Deep Utility Experience

Questions We Hear From Directors

Is SMART360 proven for a utility our size?

Yes. Deployed at utilities managing 3,000 to 100,000 connections. 51,200+ meters live. 99% billing accuracy. 100% customer retention rate.

What about staff resistance to a new system?

Training is built into our 20-24 week implementation. No-code configuration means staff learn the system fast. Templates, not custom dev work.

What happens to our historical data?

Full migration included. OCR-based extraction from scanned documents. 100% accuracy within 1 week. Nothing left behind.

What happens after go-live?

Dedicated support team. Quarterly business reviews. Platform updates included. We stay with you long after go-live.

How do you compare to Tyler or Harris?

Purpose-built for 3,000-100,000 connections. Cloud-native. 20-24 weeks to go-live. Per-meter pricing. No per-user fees. They can't match that.

Can we see measurable results quickly?

SWA saw 38% faster billing cycles and 99% accuracy within months. We set KPIs at kickoff so you can track progress from day one.

Replace Five Tools.
Keep One Team.