Utility Data Migration | 100% Accuracy, Zero Billing Disruption

Utility-focused. Industry-recognized. Investor-backed.

TRUST

See how small and mid-sized utilities achieved measurable ROI with SMART360.

00⁺

Meters Live

ROI Increased

Less Ops Investment

Built-in Integrations

Why Migration Terrifies Utility Directors

One Missed Cycle. Real Revenue Lost.

Utilities bill monthly or bimonthly. If migration causes even one failed cycle, you're explaining to your board why collections dropped.

Your Legacy Vendor Won't Help You Leave

Data is in proprietary formats. Documentation is thin. Daffron, Tyler, Harris — they have every incentive to make extraction difficult. Most utilities spend weeks just getting a clean export.

Re-Keyed Data Breaks Bills

One wrong meter ID. One mismatched account number. One missing payment record. Manual migration introduces errors that don't surface until a consumer calls with a wrong bill.

Messy Data Is Not a Blocker

Every utility believes their data is the special case. Paper meter cards. Spreadsheets built by someone who left in 2011. Scanned PDFs from three systems ago. SMART360's OCR engine was built for this reality.

SMART360 vs. Traditional Approaches

SMART360 Migration vs. Traditional Approaches

Manual export; proprietary formats; vendor resistance

Automated extractors for 50+ systems including Daffron, Tyler, Harris NorthStar

Custom scripts per project; weeks of developer time

ML-based mapping with team review; no developer required

Often paused or at risk during migration

Parallel operations — both systems run; bills keep going out

Often skipped; errors found post go-live

Record-by-record comparison; accuracy confirmed before cutover

High labor costs; custom scripts for each project

Significantly reduced migration labor with automated tooling

Success Story

Water Utility

Island Water Authority Reduces Costs by 47%

92%

decrease in billing errors

35%

more service calls

$1.2M

savings annually

Size: 28,000 connections

28,000 connections. How a municipal utility replaced legacy systems and achieved 99% billing accuracy with 47% lower costs in year one.

Read Full Case Study

Common Questions About Data Migration

What if most of our records are on paper?

SMART360's OCR engine was built for this. Scanned meter cards, paper billing records, and PDF exports are all readable. You don't need to digitize records before migration starts — the extraction pipeline handles it.

Can you migrate from Daffron, Tyler Incode, or Harris NorthStar?

Yes. SMART360 has migrated from Daffron specifically — that's the system Samoa Water Authority ran before switching to SMART360. Tyler Incode and Harris NorthStar exports are supported through the standard extraction pipeline.

What happens if a record doesn't migrate correctly?

The parallel run catches it. Before cutover, SMART360 generates bills in parallel with your legacy system. Records are compared. Discrepancies are flagged and resolved before they affect consumer accounts.

Does migration add time to the 20–24 week implementation?

No. Migration runs in parallel with implementation — it's not a separate project. The 20–24 week go-live timeline includes data extraction, field mapping, parallel run, and validation.

How far back does historical data carry over?

You choose: 5 years of billing and payment history, 10 years including service and work orders, or 15+ years for full audit trail compliance. Your staff log in on day one with complete records.

What does our team need to do during migration?

Your team reviews the field mapping and validates the parallel run results. You don't need to clean data beforehand or write scripts. The extraction and mapping are handled by SMART360's automated pipeline.

Data Migration

Your Data Moves.
Billing Never Stops.