Home
>
Built For
>
Switching From
>
SMART360 vs CentralSquare

smart360 vs centralsquare:HOW THEY COMPARE?

Evaluating CentralSquare?
Compare it to SMART360

SMART360 vs. CentralSquare compares a platform built only for utilities with a broad public-sector suite. CentralSquare serves 7,500-plus local-government agencies and holds the top position in public-safety software, with utility billing as one module. SMART360 is purpose-built for US water, electric, and gas utilities running 3,000 to 100,000 connections with lean teams

Book a demo
Command Center
Welcome to your unified dashboard. Last updated: 6:38:12 PM
Search...
This Month
3
Analytics & Insights
Total Revenue
$298,500
↑ 12.5% from last month
Service Requests
718
↑ 8.3% from last month
Collection Rate
82%
↑ 3.2% from last month
Active Complaints
24
↓ 5.8% from last month
Revenue
Services
Usage
Revenue Trend
60000 45000 30000 15000
Revenue by Consumer Category
32000 24000 16000 8000

How SMART360 Differs

Three differences that set SMART360 apart

Quick Response

Built for the utility, not the whole local government

Centralsquare

A broad public-sector suite spanning public safety and public administration for local governments. Utility billing is one module, posting to the enterprise-fund general ledger.

SMART360

Purpose-built for the utility meter-to-cash lifecycle, with billing, CIS, meter data, work orders, assets, and the consumer portal on one platform designed only for utilities.

Top Quality

A roadmap shaped by utilities

Centralsquare

Holds the #1 market position in public-safety software, so its platform serves police, fire, and 911 alongside utility billing. That breadth suits a local government buying for many departments at once.

SMART360

The roadmap and support are shaped entirely by water, electric, and gas utilities, so utility needs are the priority rather than one of many public-sector functions.

Language

Pricing you can take to a board

Centralsquare

Does not publish pricing publicly as of August 2026; cost is quoted per scope. The board conversation starts from a custom quote.

SMART360

Custom-scoped quote with every line item visible before you sign, on per-connection pricing a board or council can model directly from the meter count.

AT-A-GLANCE COMPARISON

Where SMART360 and CentralSquare split

Dimensions CentralSquare SMART360
Design center Broad public-sector suite: public safety (911, CAD, records) plus finance, HR, and utility billing for local governments1 Purpose-built utility platform: billing, CIS, meter data, work orders, assets, consumer portal
Utility billing One module within a municipal ERP; posts to the enterprise-fund general ledger2 The core of the platform
Company focus #1 market position in public-safety software; 7,500+ public-sector agencies1 Focused only on water, electric, and gas utilities
Origin Formed in 2018 from the merger of Superion, TriTech, Zuercher, and Aptean's public-sector business1 Built as one product by Bynry Inc.
Target buyer Local governments and municipalities across the US and Canada1 US and North American water, electric, and gas utilities, 3,000–100,000 connections
Pricing Not published publicly Custom-scoped quote, per-connection, every line item visible before signing3

1 CentralSquare formed in 2018 from the merger of Superion, TriTech, Zuercher, and Aptean's public-sector business; 7,500+ clients and the #1 position in public-safety software, serving local governments across the US and Canada: BusinessWire; centralsquare.com (as of August 2026).

2 CentralSquare suite (public safety plus finance, HR, payroll, utility billing, asset management, community development); utility billing posts to the enterprise-fund general ledger: CentralSquare Utility Billing.

3 SMART360 pricing: bynry.com/pricing.

Comparisons reflect Bynry's understanding of publicly available information as of August 2026. CentralSquare is a trademark of CentralSquare Technologies. Bynry is not affiliated with or endorsed by CentralSquare Technologies. Where a detail is not publicly available, it is not stated.

What Deploying SMART360 Actually Looks Like

john mauli
Island Water Authority
35,400 consumers, deployed in 10 weeks. Read Case Study ->
50
1
2
3
4
1
2
3
,
0
1
2
3
4
5
6
7
8
9
0
0
0
0
0
0
0
0
00+
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7

Meters Live

9
1
2
3
4
5
6
7
8
9
0
0
0
0
0
0
0
0
2
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
%

Less Billing Errors

4
1
2
3
1
2
7
1
2
3
4
5
1
2
3
4
%

Less Ops Investment

2
1
2
3
4
1
2
3
2%
1
2
3
4
5
6
7
8
9
0
1
2
3
4
5
6
7
8
9

Higher Customer Satisfaction

centralsquare OR SMART360?

When SMART360 is a better fit

You want a vendor whose focus is utilities

CentralSquare's largest market is public safety, so its roadmap serves police, fire, and 911 as well as utilities. On SMART360, meter reads, billing exceptions, service orders, and field work are the whole product, and the roadmap is shaped entirely by water, electric, and gas utilities.

Feature illustration

You are buying for the utility, not the whole local government

CentralSquare's breadth suits a city or county buying public safety, finance, and utility billing from one vendor. If the buyer is the utility, and the priority is the meter-to-cash lifecycle rather than city-wide administration and public safety, a platform built only for utilities fits closer than a module inside a public-sector suite.

Feature illustration

You have to defend the cost to a board

Boards and councils approve these decisions, and they want a number they can defend. SMART360 gives a custom-scoped quote with every line item visible before signing, on per-connection pricing a board can model directly from the meter count.

Feature illustration

What Utility Leaders Are Saying

What others are saying about SMART360

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.
reshimna william
Reshimna William
Project Manager at Isle Utilities
SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.
john mauli
John Mauli
IT leader at Island Water Authority
What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.
doug rosenberg
Doug Rosenberg
Business Advisor with Deep Utility Experience

See How SMART360 Replaces CentralSquare

Book a demo focused on your utility's operations. We'll show billing, meters, and field ops working together.

Book a Demo Today

Questions About Switching from CentralSquare

Is SMART360 proven for utilities our size?

down arrow
Yes. Deployed at utilities managing 3,000 to 100,000 connections. 50,000+ meters live. 99% billing accuracy verified in production.

Can we migrate from CentralSquare?

down arrow
Full migration included. OCR-based extraction from legacy systems. 100% data accuracy within 1 week at a 35,000-consumer utility.

What about our existing integrations?

down arrow
25+ pre-built integrations including Neptune, Itron, Sensus, Kamstrup, Stripe, Square, ESRI. RESTful API for custom connections.

How does pricing compare?

down arrow
Per-meter pricing with unlimited users. No per-seat charges. No module add-ons. One subscription includes every module.

What happens to our historical data?

down arrow
Full migration - customer records, billing history, meter reads, service orders. We validate accuracy before go-live.

How long does implementation take?

down arrow
Full production go-live in 20–24 weeks. Structured onboarding with phased rollout. Staff trained before switchover.

Is SMART360 secure and compliant?

down arrow
SOC 2 certified. Hosted on AWS with 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.

Latest Blogs

View all blogs
right arrow icon
omnichannel communication
Omnichannel Communication for Utilities: How-To Guide
How utilities connect email, text, portal, app, and paper to one account record so every customer message stays consistent.
Read More
right arrow icon white
omnichannel communication
Omnichannel Communication for Utilities: How-To Guide
How utilities connect email, text, portal, app, and paper to one account record so every customer message stays consistent.
service level agreement for outage notification
What Is Service Level Agreement For Outage Notification?
What an outage notification SLA should cover, how to set targets you can meet, and how the customer system delivers it from live outage status.
Californa Municipal Utiity CIS
California Municipal Utility CIS Platforms
Which CIS billing platforms California municipal utilities run, what pushes them to switch, and how to evaluate a replacement for Prop 218.
Bynry Logo

United States (Corporate)

Bynry Inc.
8 The Green STE.R,
Dover, Kent,
Delaware 19901
+1 732-630-0285

India (Operations)

Bynry Inc.
Serene Tower, Pakharbaug
Pune, Maharashtra 411021
+91 93252-51217

Platform
Customer Informtion SystemBillings & PaymentsMeter Data ManagementAsset ManagementField Service ManagementReports & Analytics
Solutions
IntegrationsImplementationData MigrationSecurity & ComplianceTraining & AdoptionCustomer Success
Industries
WaterElectricGas
Ownership
MunicipalIOUsCo-opsPublic Owner Power Associations
Role
Finance DirectorsUtility DirectorsOperations & Field ManagersBilling & RevenueIT & System Administrators
Compare SMART360
SMART360 vs SpringbrookSMART360 vs SprypointSMART360 vs Harris/CayentaSMART360 vs VertexOneSMART360 vs DaffronSMART360 vs CogsdaleSMART360 vs NISCSMART360 vs CentralSquare
Resources
Resource HubCase StudiesBlogsPodcastsTemplatesWebinars & EventsContact Us
About Bynry
Our StoryCareersLeadershipAdvisorsInvestorsPartnersNewsroomContact Us
© 2026 Bynry. All rights reserved.