For Municipal Utilities

Utility Management.
Finally Unified.

One system for billing, meters, service orders, and resident management. Built for US municipal utilities with 3,000–100,000 meters.

Utility-focused. Industry-recognized. Investor-backed.

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Meters Live

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ROI Increased

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Less Ops Investment

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Built-in Integrations

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What Keeps Municipal Leaders Up at Night

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Disconnected Systems

Billing, meters, and service orders live in separate tools that don't talk to each other.

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Manual Billing Bottlenecks

Staff spend half their day re-keying data between systems instead of serving residents.

board budget

Board Budget Scrutiny

Every dollar is public record. Unpredictable software costs make budget season painful.

implementation

Slow Implementations

CIS replacements take 12–18 months. Budgets overrun. Staff burn out before go-live.

utility analytics software

Resident Complaint Volume

When billing is late or inaccurate, your phone rings. No portal means every question is a call.

staff doing workarounds

Staff Doing Workarounds

Your people built shadow processes in Excel because the system doesn't do what they need.

Built for how municipal utilities actually work. One platform replaces 3–5 disconnected tools.

How SMART360 Helps Your Team

Legacy Software vs. SMART360

The Real Cost Difference

Enterprise CIS
SMART360
Per-user + per-module fees
Per-meter, all-inclusive pricing
12-18 months, 2-3x budget overruns typical
20-24 weeks, fixed-fee quoted upfront
Seat-limited, department-restricted
Unlimited users, every department
Separately purchased add-ons
All modules included from day one
5-8% annual escalation
Predictable, meter-based pricing

Success Story

Water Utility

How A Iowa Municipal Utility Chose SMART360 Over A Legacy Software

10,439
Meters migrated
9,912
Consumer records migrated
4
Services on one platform

Size: 28,000 connections

A six-person Iowa municipal utility replaced a 15-to-20-year-old legacy system with SMART360, migrating 9,912 consumers and 10,439 meters across four services.

Read Full Case Study

Questions Municipal Leaders Ask

How long does implementation take?

Full production go-live takes 20–24 weeks. That includes data migration, staff training, and phased rollout.

Can SMART360 work with our existing meters?

Yes. SMART360 integrates with Neptune, Itron, Kamstrup, Sensus, and other major AMI/AMR systems. Your meter infrastructure stays.

How do you handle data migration?

OCR and template-driven tools extract and migrate your records. SWA migrated 35,000+ records with 100% accuracy in one week.

Is SMART360 secure enough for a public utility?

SOC 2 certified and NIST 800-53 compliant. AWS infrastructure with 99.9% uptime SLA. Role-based access controls.

What support do you provide after go-live?

Dedicated support team with defined SLAs. 30-day hypercare after go-live. Ongoing training and configuration assistance.