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Meters Live
ROI Increased
Less Ops Investment
Built-in Integrations
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The implementation lead who configured your billing rules moves to the next project. You're handed a support ticket number. Nobody knows your system the way they did.
Billing automation falls from 98% to 91%. Meter validation errors creep up. You find out when a billing manager notices discrepancies — three cycles later.
Your vendor releases a new consumer portal. You need it. But accessing it requires a scope call, a change order, and a deployment engagement. Something that should be an update becomes a three-month distraction.
Your board asks about system ROI. You know it's working — but you don't have the numbers. Billing accuracy. Automation rates. The data exists somewhere in the system. You just can't find it fast enough.
Your CSM builds a Customer Success Plan with ROI targets tied to your baseline — billing cycle time, collection rates, staff productivity. Milestones are quarterly. You always know what success looks like.
Every 90 days, your CSM presents a QBR — performance against baseline, goal achievement, and optimization recommendations. This isn't a status call. It's a working session with your actual numbers.
Usage by department, feature adoption, ticket velocity, and system performance are tracked. When a metric moves the wrong direction, your CSM flags it first.
SMART360's Gen-AI Assistant provides 24x7 first-response support. Complex issues route through Odin with SLA-based response times. Critical issues carry a 1-hour response SLA.
Size: 28,000 connections
28,000 connections. How a municipal utility replaced legacy systems and achieved 99% billing accuracy with 47% lower costs in year one.
Read Full Case StudyTechnical support resolves issues when something breaks. Customer Success is proactive — your CSM reviews your health score, runs quarterly reviews, tracks ROI milestones, and flags problems before they become tickets.
Your Customer Success Plan and account history live in the platform — not in one person's memory. If your CSM changes, the incoming CSM has your baseline metrics and configuration context from day one.
Yes. Ongoing training for new staff is part of the Customer Success engagement. When a new billing clerk joins or a field tech role turns over, SMART360 supports role-based onboarding throughout the contract.
That's exactly what health scoring and QBRs are built to catch. If billing automation drops, your CSM sees it in the health score before your billing manager files a complaint. The next QBR covers what changed and what to do next.
Yes. All platform updates and new features are deployed to every customer as part of the subscription. There are no change orders, upgrade projects, or separate licensing fees for new functionality.
Every QBR includes performance data against your go-live baseline — billing accuracy, automation rates, collection improvements, and cost savings. Board-ready reporting summaries are available on request. You walk into board meetings with numbers, not anecdotes.
Bynry Inc.
111 Galestown Cir
Chesterfield, NJ 08515
+1 732-630-0285
Bynry Inc.
Serene Tower, Pakharbaug
Pune, Maharashtra 411021
+91 93252-51217
