Backed by Stanford University. Recognized By Google. Partnered with Isle Utilities.
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The Implementation Ends.
Then What?
Most utilities have been burned by a vendor that went quiet after the invoice cleared. These are the four ways it happens.
Your Named Contact Disappears
The lead who configured your billing rules moves to the next project. You are handed a ticket number. Nobody knows your system the way they did.
Performance Drops. Nobody Warns You.
Billing automation slips from 98% to 91%. Validation errors creep up. You find out when a billing manager notices discrepancies, three cycles later.
Every Update Becomes a Project
Your vendor ships a new consumer portal. You need it. But it takes a scope call, a change order, and a deployment engagement. An update becomes a three-month distraction.
Board Reporting Relies on Your Memory
Your board asks about system ROI. You know it is working, but the numbers live somewhere in the system and you cannot pull them fast enough.
One Self-service Channel.
One Chatbot. One Phone Line.
That is the whole support model. Two tiers come with every subscription; the third adds a phone line and a named person who answers it.
Answer it yourself, any hour.
A logged ticket, a real engineer.
One phone line, and a named person who picks it up.
One person accountable,
Not a rotating queue.
Most utilities have been burned by a vendor that went quiet after the invoice cleared. These are the four ways it happens.
Written targets, tied to your baseline
A working QBR, not a status call
We see problems before you do
Your team keeps moving up
Watch SMART360 Connect Your Stack
See how reads become bills and payments update balances automatically, no manual re-entry.
Meters Live
Less Billing Errors
Less Ops Investment
Built-in Integrations
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The Same Support,
Without the Surprise Invoice.
Success Story
Island Water Authority Reduces Costs by 47%
Size: 28,000 connections
28,000 connections. How a municipal utility replaced legacy systems and achieved 99% billing accuracy with 47% lower costs in year one.
Read Full Case Study
