HOW UTILITIES RUN ONE CUSTOMER INFORMATION SYSTEM

Cut Handle Time.
One Screen, Every Answer.

A customer information system built for utilities gives CSRs and billing teams at US water, electric, and gas utilities serving 3,000 to 100,000 meters one record for billing, payments, complaints, and service, so calls resolve on the first screen and bill-shock calls drop.

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Analytics & Insights

Total Revenue

$298,500

↑ 12.5% from last month

Service Requests

718

↑ 8.3% from last month

Collection Rate

82%

↑ 3.2% from last month

Active Complaints

↓ 5.8% from last month

Revenue

Services

Usage

Revenue Trend

Revenue by Consumer Category

Backed by Stanford University. Recognized By Google. Partnered with Isle Utilities.

Island Water Authority

35,400 consumers, deployed in 10 weeks. Read Case Study ->

00⁺

Meters Live

Less Billing Errors

Less Ops Investment

Built-in Integrations

WHY WE ARE RIGHT FOR YOU

A CIS Right-Sized For Small & Mid-Sized Utilities

3,000-100,000: Priced per connection, not per seat, so a small back office never pays enterprise licensing.

Water, sewer, electric, gas: Municipal, public, co-operative, and district utilities running crews in the field every day.

CSRs, Billing & ITs: The customer-service reps, billing managers, and IT leads who own accuracy and answer the phone.

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SOUNDS FAMILIAR?

One customer question.
Four screens to answer it.

If any of these happen in a normal week, the problem is a customer information system that never connected to the rest of your operation.

"I need to check another system"

CSRs toggle three or four screens per call while the customer waits, and two systems give two different answers.

"Delinquent accounts just sit there"

High-bill complaints land after the bill goes out, not before. No proactive outreach means every bill shock becomes an inbound call.

"Complaints disappear into a black hole"

The CIS does not talk to GIS, AMI reads do not flow, and field updates never reach the customer record. Reconciliation is manual and daily.

"Customers call for everything"

No portal, no app, no self-service. Customers still call to check a balance or pay a bill they could handle themselves.

"We're stuck on a system from 2007"

No APIs, no cloud, no mobile. Every integration is a custom project, until the day the old platform simply stops keeping up.

"Migration feels too risky"

You know you need to move. But legacy data conversion is complex, and one bad cutover can disrupt a full billing cycle.

WHAT SMART360 DOES

Complete Customer Operations,
On One Platform

360° Customer View

Every account. Every interaction. One screen.

Meter data and consumption patterns

AI recommends the next action: waive a fee, schedule a call, or flag for review

Notes, flags, and prior interactions all visible

Self-Service Portal

Your customers handle it themselves, 24/7.

Mobile app for iOS and Android

Update account details and track service requests

AI chatbot answers common questions without staff

Customer Lifecycle Management

One record. From connection to maintenance.

Every customer tracked from application to move-out

Transfers and disconnections stay on one continuous record

Parallel run protects billing during transition

Communication Hub

Right message. Right customers. No IT required.

SMS, email, push notifications, in-app

Automated triggers: bill ready, payment due, high usage, outage

Drag-and-drop template builder

Built-in Payments

Reminders and collections handled inside the platform.

Payments and collection in the same system

Walk-in, online, auto-pay, and ACH post in real time

100+ payment options

Reports & Analytics

Pre-built dashboards for billing, collections, field ops, and compliance.

Answers ready when leadership asks.

Report generation in seconds, not days

Audit-ready documentation

Why US?

One system replaces five.
Your CSR never toggles again.

One System Replaces Five

Billing, payments, complaints, meter reads, service history — one screen. Your CSR never toggles again.

AI First, Human driven

AI reads your legacy data so your team doesn't have to. Detects anomalies before they become billing errors

9:41

Analytics & Insights

Total Revenue

$298,500

↑ 12.5% from last month

Service Requests

718

↑ 6.3% from last month

Collection Rate

82%

↑ 3.2% from last month

Active Complaints

↑ 5.6% from last month

Revenue

Services

Usage

Revenue Trend

Revenue by Consumer Category

Consumer Account Summary

Active Accounts

1,256 ↑ 2.2%

Total number of active customer accounts

New Accounts

24 ↑ 5.8%

Recently created accounts in this period

Account Health Score87%

Overall health based on payment history and account status

Account Segments

Distribution of accounts by customer segment

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Payments Sync Instantly

Customer pays at 9am. Your screen shows it at 9am. No batch delay. No "I already paid" calls.

Change It Yourself.

Rate changes, SLA rules, complaint categories, disconnection logic — your admin configures it. No vendor wait.

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Integrations

Easily Integrate With The Systems You Already Run

SMART360 connects to the accounting, GIS, payment, and meter systems small utilities depend on, so field data has somewhere to go.

See All Integration ->

SMART360 vs. Legacy CIS

Pre-Built vs. Custom-Built

Legacy CIS	SMART360
Toggle three or four systems per call; two screens, two answers	One 360 record on one screen, every time
Batch posting and "I already paid" calls the next day	Walk-in, online, auto-pay, and ACH post in real time
A billable vendor change request	Admin UI configuration, no vendor wait
No portal or a bolted-on add-on customers avoid	Portal, mobile app, and AI chatbot, 24/7
Every integration is a custom project; reconciliation is manual	Field and meter data flow into the customer record
On-premise or a modern UI on a 10 to 30 year old billing engine	Cloud-native, multi-tenant, single codebase
Risky big-bang cutover, then multi-year upgrade projects	Phased migration with rollback, then continuous updates

Success Story

Water Utility

How Island Water Authority runs 20,000+ consumers across two islands without a legacy headache

99.7%

Billing Automation Rate

2.3 days

Average Service Request Resolution

95.2%

Meter Read Validation Accuracy

How a municipal water district modernized operations with leak detection, consumer engagement, and field service management.

Read Full Case Study ->

What Utility Leaders Are Saying

What others are saying about SMART360

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.

Reshimna William

Project Manager at Isle Utilities

SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.

John Mauli

IT leader at Island Water Authority

What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.

Doug Rosenberg

Business Advisor with Deep Utility Experience

Still Juggling Five Systems for One Job?

Billing. Meters. Field ops. Assets. Analytics. See how it works when everything's actually connected.

Book a Demo Today

Got Questions? We've Got Answers!

How is SMART360 different from other legacy software?

SMART360 is cloud-native, AI Enabled and driven via innovation. It is not adapted from 20-year-old architecture. Faster deployment. Per-meter pricing. No module bundling.

What if we're mid-contract with another vendor?

You validate the platform with live data, then switch when you're ready.

Can we start with billing and add modules later?

Yes. Most utilities start with CIS and Billing. Add field service, asset management, or reporting when it makes sense. Same database, no re-implementation.

What does per-meter pricing mean?

You pay based on meters served. Not for users, not for modules, not for "premium features." Add unlimited staff without license fees.

What happens to our historical data?

Full migration - customer records, billing history, meter reads, service orders. We validate accuracy before go-live.

How long does implementation take?

Full production go-live in 20–24 weeks. Structured onboarding with phased rollout. Staff trained before switchover.

Is SMART360 secure and compliant?

SOC 2 certified. Hosted on AWS with 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.

Latest Blogs

View all blogs

California Municipal Utility CIS Platforms

Which CIS billing platforms California municipal utilities run, what pushes them to switch, and how to evaluate a replacement for Prop 218.

California Municipal Utility CIS Platforms

Which CIS billing platforms California municipal utilities run, what pushes them to switch, and how to evaluate a replacement for Prop 218.

electric coop vs investor owned utilities

Electric Cooperatives vs Investor-Owned Utilities

Electric cooperatives are member-owned and not-for-profit; investor-owned utilities answer to shareholders. See how the two models differ and why it matters.

Utility Billing and CIS Integration: Trusted Platforms

Compare trusted platforms for utility billing and CIS integration on AMI head-end depth and Esri GIS sync. SMART360, SpryPoint, Oracle, Harris, and NISC.

HOW UTILITIES RUN ONE CUSTOMER INFORMATION SYSTEM

Backed by Stanford University. Recognized By Google. Partnered with Isle Utilities.

A CIS Right-Sized For Small & Mid-Sized Utilities

One customer question. Four screens to answer it.

"I need to check another system"

"Delinquent accounts just sit there"

"Complaints disappear into a black hole"

"Customers call for everything"

"We're stuck on a system from 2007"

"Migration feels too risky"

Complete Customer Operations,On One Platform

360° Customer View

Self-Service Portal

Customer Lifecycle Management

Communication Hub

Built-in Payments

Reports & Analytics

One system replaces five. Your CSR never toggles again.

One System Replaces Five

AI First, Human driven

Analytics & Insights

Consumer Account Summary

Payments Sync Instantly

Change It Yourself.

Easily Integrate With The Systems You Already Run

Pre-Built vs. Custom-Built

Success Story

How Island Water Authority runs 20,000+ consumers across two islands without a legacy headache

What Utility Leaders Are Saying

Still Juggling Five Systems for One Job?

Got Questions? We've Got Answers!

How is SMART360 different from other legacy software?

What if we're mid-contract with another vendor?

Can we start with billing and add modules later?

What does per-meter pricing mean?

What happens to our historical data?

How long does implementation take?

Is SMART360 secure and compliant?

Latest Blogs

One customer question.
Four screens to answer it.

Complete Customer Operations,
On One Platform

One system replaces five.
Your CSR never toggles again.