ANALYTICS & REPORTING : HOW TO BUILD REPORTS IN MINUTES

Q: Is SMART360 secure and compliant?

SOC 2 certified. NIST 800-53 compliant. Hosted on AWS with 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.

Every Answer.
One Login, No Waiting.

Utility analytics and reporting on one source of truth. SMART360 gives billing, operations, and finance teams at US water, electric, and gas utilities running 3,000 to 100,000 meters real-time dashboards that cut report-building from weeks to minutes, and end the meeting about which numbers are right.

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Water Operations Dashboard

Department: Water Ops · Cycle Sep 2026 · live data

Water Ops Scheduled: Mon 08:00 Export

Active consumers

34,812

↑ 1.8% vs last cycle

New connections (MTD)

214

↑ 6.3%

Revenue / consumer

$48.20

↑ 2.1%

Collections rate

96.4%

↑ 2.1 pts

Faulty meters

1.2%

↓ 0.4 pts

Revenue vs. collectionsRevenueCollections

Billing automation

New connections by zone

Consumer segmentation

34.8k

Residential 68%

Commercial 24%

Industrial 8%

Meter health by route

Route	Meters	Faulty	Avg battery	Status
R-01 North	4,120	38	86%	Healthy
R-02 Central	6,540	112	71%	Watch
R-03 Harbor	3,880	21	90%	Healthy
R-04 Ridge	2,970	164	58%	Action

Next scheduled report Board Pack · Monday 08:00 · PDF to 6 recipients Recurring · monthly

Backed by Stanford University. Recognized By Google. Partnered with Isle Utilities.

Island Water Authority

35,400 consumers, deployed in 10 weeks. Read Case Study ->

00⁺

Reads Processed In A Month

Less Billing Errors

Less Ops Investment

Built-in Integrations

SOUNDS FAMILIAR?

Utility Leaders Told Us These Six Things.
Every Single One.

"Every department has its own spreadsheet."

Nobody’s numbers match. Monday meetings start with “which version is right?”

"Reports take a week to build."

Analyst pulls data, formats Excel, emails a PDF. One filter change, and you start over.

"No department-level views."

Operations wants meters. Finance wants revenue. Everyone sees everything or nothing.

"Our dashboards are screenshots."

Pasted into PowerPoint last Thursday. Accurate for about 12 hours. Now it’s a decoration.

"Board reporting is a fire drill."

Two weeks pulling data, reconciling numbers, building slides, hoping the CFO does not ask for a different cut.

"Nobody can self-serve."

New connections this quarter by zone? File a request. Wait for IT, or the analyst, or whoever owns that spreadsheet.

WHAT SMART360 DOES

Complete Customer Operations,
On One Platform

Departments

Organize and scope reporting by team, before anyone builds a thing.

Department hierarchy with multi-level structure

Users assigned to one or more departments

Department-based access control and data segregation

Water ops sees water, finance sees revenue, no IT setup

‍Charts

A drag-and-drop builder for any chart, saved to a shared library.

Configure axes, colors, labels, legends, filters, and aggregations

Real-time preview, saving, versioning, and templates

Export to PNG, PDF, or CSV, and embed anywhere

‍Dashboards

Assemble charts and widgets on a drag-and-drop grid, scoped by department.

Refresh intervals keep every widget current, no manual updates

Full-screen mode, filtering, and drill-down

Clone, template, version, and archive

Export to PDF or email, and embed in your portal

‍Dimensions & Metrics

Consumer and meter analytics out of the box, plus your own custom metrics.

Pre-built dimensions and metrics for consumers and meters

Build calculated metrics and derived dimensions

Aggregate by sum, average, count, min, or max

Time-based dimensions and drill-down hierarchies

Schedules

Reports that deliver themselves, on the cadence you set.

One-time, daily, weekly, monthly, or custom cron schedules

Auto-generated snapshots delivered as PDF, Excel, or email

Distribution lists, custom subject and body, file archival

Execution history, failure alerts, and retry logic

WHY SMART360

Less time making reports.
More time acting on them.

Answers without the analyst

Anyone pulls the number themselves, no ticket, no SQL, no waiting until Monday to find out which spreadsheet is right.

Dashboards that never go stale

Live refresh replaces the PowerPoint screenshot that was accurate for twelve hours. Open it and it is already current.

Every team, its own view

Ops reads meters, finance reads revenue, the board reads the summary, all scoped by department off the same live data.

The board pack sends itself

Build it once, set the cadence, and it lands as a PDF the morning of the meeting. The two-week fire drill is gone.

Book a demo

Success Story

Water Utility

Island Water Authority Reduces Costs by 47%

92%

decrease in billing errors

35%

more service calls

$1.2M

savings annually

Size: 28,000 connections

28,000 connections. How a municipal water district modernized operations with leak detection, consumer engagement, and field service management.

Read Full Case Study ->

What Utility Leaders Are Saying

What others are saying about SMART360

SMART360 represents what we look for in utility innovation, cloud-first, purpose-built, ready to deploy.

Reshimna William

Project Manager at Isle Utilities

We processed 40,000 meter readings in month one. Billing finally runs on schedule. SMART360 represents a practical and proven solution.

John Mauli

IT leader at Island Water Authority

For mid-market utilities seeking enterprise-grade capabilities without enterprise-level complexity, SMART360 represents a practical and proven solution.

Doug Rosenberg

Business Advisor with Deep Utility Experience

See What Changes When Your Data Finally Speaks for Itself.

One login. Every report. Every department. Every board meeting. No exports, no tickets, no waiting.

Book a Demo Today

Got Questions? We've Got Answers!

How is SMART360 different from other legacy software?

SMART360 is cloud-native, AI Enabled and driven via innovation. It is not adapted from 20-year-old architecture. Faster deployment. Per-meter pricing. No module bundling.

What if we're mid-contract with another vendor?

You validate the platform with live data, then switch when you're ready.

Can we start with billing and add modules later?

Yes. Most utilities start with CIS and Billing. Add field service, asset management, or reporting when it makes sense. Same database, no re-implementation.

What does per-meter pricing mean?

You pay based on meters served. Not for users, not for modules, not for "premium features." Add unlimited staff without license fees.

What happens to our historical data?

Full migration - customer records, billing history, meter reads, service orders. We validate accuracy before go-live.

How long does implementation take?

Full production go-live in 20–24 weeks. Structured onboarding with phased rollout. Staff trained before switchover.

Is SMART360 secure and compliant?

SOC 2 certified. Hosted on AWS with 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.

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Capabilities

Solutions

ANALYTICS & REPORTING : HOW TO BUILD REPORTS IN MINUTES

Backed by Stanford University. Recognized By Google. Partnered with Isle Utilities.

Utility Leaders Told Us These Six Things.
Every Single One.