Water Utility Management Software

TRUST

See how small and mid-sized utilities achieved measurable ROI with SMART360.

00⁺

Meters Live

ROI Increased

Less Ops Investment

Built-in Integrations

You Already Know the Problems!

19.5% Non-Revenue Water

National average: 19.5% of treated water disappears before billing. That’s a system problem, not a pipe problem.

LCRI Inventory Due. PFAS Testing by 2027.

Lead inventory, PFAS testing, reports: three rules, one deadline.Same staff you had five years ago.

Bad Debt Jumped from 2% to 6%

At 90 days overdue, you collect 80 cents on the dollar. At 120 days? Twenty cents. Post-pandemic bad debt tripled.

67% of Licensed Operators Could Retire Tomorrow

Nationally, 30-50% will be gone this decade. Routes, trouble meters, valve locations - it all walks out with them.

AMI Installed. 90% of Data Unused.

You invested in smart meters. But meters are in one system. Billing in another. Consumer records somewhere else.

Three Systems to Answer One Billing Call

Consumer calls about a bill. CSR opens three systems. Ten minutes later, still no answer.

Everything talks. Nothing falls through the cracks. Your team stops being the middleware.

One Platform. Built for How Water Utilities Actually Work.

NRW Tracking That Works

Exception flagging before bills go out. Consumption tracking that spots anomalies in real time.

Reduce billing errors by upto 90% in first cycle

Auto-flagging anomalies before bills go out

24x7 NRW tracking across entire network

Collections That Start at 60 Days

Automated reminders before accounts go delinquent. Aging reports that show what’s collectible.

Escalation workflows that kick in at 60 days

Automated payment reminders

Reports that show what’s collectible

SDWA Reports On Your Tips

Pre-built reports for lead service line tracking, SDWA documentation, state filings.

Export-ready. Audit-ready. Done in hours.

Pre-built templates for CCRs and state filings

Lead service line inventory tracking built in

Service and Work Order Management For Utilities

Capture Expert's Knowledge

When your 30-year operator retires, what they knew stays in the system.

Knowledge captured in structured records

Route notes, meters, & patterns documented

New hires get context from day one

Meter to Cash - In Seconds

Sensus. Neptune. Badger. Itron. Mueller. Master Meter. 25+ pre-built integrations.

Reads flow into billing automatically.

Pre-built connectors for all major AMI/AMR

Meter data and billing in one system

Meter Data Management For U.S. Utilities

Customer Self-Service For U.S. Utilities

Consumer Self-Service Portal

Online payments. Usage history. Leak alerts. Bill breakdowns.

24/7 access to billing and payments.

Leak alerts and high-usage notifications

Chatbot answers routine questions

Built for utilities managing 3,000–100,000 connections

Why Water Utilities Are Making the Switch

The Difference

01
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Built for Water. Not Adapted.

NRW tracking, hydrant management, distribution mapping, compliance workflows.

25+ Integrations. Pre-Built.

Sensus. Neptune. Badger. Itron. ESRI. Sage. InvoiceCloud. Connected out of the box.

Cloud-Native. SOC 2 Certified.

No servers in the closet. No midnight patches. 70% of water utilities fail basic cybersecurity audits.

Water Utility · 28,000 Connections

Water Utility

How Island Water Authority runs 20,000+ consumers across two islands without a legacy headache

99.7%

Billing Automation Rate

2.3 days

Average Service Request Resolution

95.2%

Meter Read Validation Accuracy

Size: 28,000 connections

How a Pacific island water authority modernized billing, meter reads, and field ops across two territories with SMART360 by Bynry.

Read Full Case Study

Still Losing 20% of Treated Water Before It's Billed?

See how water utilities are connecting billing, meters, field ops, and compliance — on one platform.

Book a demo

See What SMART360 Does for Water Utilities

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.

Reshimna William

Project Manager at Isle Utilities

SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.

John Mauli

IT leader at Island Water Authority

What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.