Got Questions? We've Got Answers!
How quickly can I expect a response from the Bynry team?
We aim to respond to all inquiries within 24 hours during normal business hours. If you are requesting a SMART360 platform demo, our utility specialists will reach out promptly to schedule a time that works best for your team.
I am an existing SMART360 customer. Is this the right place for technical support?
For the fastest resolution, existing customers should log in to their SMART360 portal and submit a ticket directly through the support module. You can also reach out directly to your dedicated Customer Success Manager for immediate assistance.
Can I get a pricing quote by contacting you here?
Yes! SMART360 uses a transparent, per-meter pricing model with no hidden user fees. Simply let us know your utility type (water, gas, or electric) and your approximate number of connections in the message box, and our team will provide a straightforward estimate.
What happens after I fill out the contact form?
Once you submit your inquiry, it is routed to the appropriate Bynry specialist. If you are evaluating software, we will contact you for a brief discovery chat to understand your specific billing and operational challenges before demonstrating the platform.
Who do I contact regarding partnership or media inquiries?
You can use the contact form on this page for all partnership, investor, and media inquiries. Just mention your specific intent in the message body, and we will route your request directly to our Utility Relations or executive team.
What are your operating and support hours?
With our corporate headquarters in the US and our operations center in India, our team provides robust support coverage across multiple time zones. Standard business inquiries are handled Monday through Friday, while critical technical support is managed around the clock based on your SLA.
