UTILITY BILLING SOFTWARE

Meter to Cash,
One Workflow

Bulk generation to single-bill correction to multi-channel distribution - every step tracked, every exception flagged, every action auditable.

See SMART360 Billing in action

00⁺

Billing Accuracy Rate

Faster Billing Cycles

Automated Bill Generation

Payment Channels Supported

Sound Familiar?

Many billing departments operate without full visibility. Did every bill generate? Most teams don't know until someone calls.

"We kicked off the cycle — where are the other 400 bills?"

1,000 consumers on the route, 600 get bills. No error log. No breakdown. Just your billing team scrambling before the due date.

"We find bad data after the cycle fails."

Missing reads, expired tariffs, incomplete consumer records — discovered after generation fails.

"The correction request is somewhere in email."

Consumer billed twice. The fix bounces between billing, metering, and customer service in chains nobody can find.

"Bills go out five different ways — none of them talk to each other."

Export to print vendor. Email from another system. SMS from a third. Nobody has a single view of what went out, to whom.

"Finance can't close because one person owns the GL mapping."

Billing transactions map to ledger accounts via a spreadsheet maintained by one person. They leave, and month-end close stops.

"Auditors ask questions we can't easily answer."

When regulators or auditors want to see your billing trail, it takes days to pull reports from multiple systems.

Every bill reaches every consumer, every cycle

Real-time monitoring shows exactly what generated, what failed, and why - before your team starts scrambling.

Monitor bill generation status in real time

See exactly what failed and why before due date

Catch issues before consumers call

Bad data gets caught before generation starts

Pre-validation checks consumer data, meter readings, and tariff assignments. The 400 missing bills? You catch them in the eligibility screen.

Pre-validation of consumer data and meter reads

Tariff assignment verification before generation

Eligibility screen flags missing or incomplete bills

6-step bill correction pipeline

Flag the error, trace root cause, apply adjustment, route for approval. Full audit trail replaces email threads.

Flag error, trace root cause, apply adjustment

Full audit trail replaces email threads

Atomic bill correction with rollback

All 5 channels. One screen.

Paper, email, SMS, WhatsApp, portal - managed together. Track delivery status per batch, per channel, per vendor.

Paper, email, SMS, WhatsApp, portal

Track delivery status per batch and channel

One screen for all distribution management

GL mapping runs automatically

Every billing transaction maps to the right ledger account. No spreadsheet. No single point of failure.

Every transaction maps to the right ledger account

No spreadsheet dependency or single point of failure

Automated GL posting with audit trail

Drag-and-drop bill templates

Billing staff can design, modify, and version bill templates without submitting a change request to the vendor.

Design and modify templates without vendor help

Version control on bill formats

No IT change requests required

WHY SMART360

Most Billing Tools Stop at the Invoice.
We Go From Meter to Ledger.

Billing Built Into the Platform

Same platform, zero file transfers. No middleware. No overnight sync jobs.

Pre-Validation

Consumer data, meter readings, and tariff are checked before generation.

SMARTPay for Smart Utilities

Consumer can pay any time. Payments post to the account in seconds.

Bill Correction with Rollback

If a correction itself is wrong, the system rolls back to the prior state.

Book a demo today!

Watch a tour

Success Story

Water Utility

Island Water Authority Reduces Costs by 47%

92%

decrease in billing errors

35%

more service calls

$1.2M

savings annually

Size: 28,000 connections

28,000 connections. How a municipal water district modernized operations with leak detection, consumer engagement, and field service management.

Read Full Case Study ->

What Utility Leaders Are Saying

What others are saying about SMART360

Cloud-first, purpose-built, ready to deploy

SMART360 represents what we look for in utility innovation, cloud-first, purpose-built, ready to deploy.

Reshimna William

Project Manager at Isle Utilities

Billing finally runs on schedule

We processed 40,000 meter readings in month one. Billing finally runs on schedule. SMART360 represents a practical and proven solution.

John Mauli

IT leader at Island Water Authority

Enterprise-grade without complexity

For mid-market utilities seeking enterprise-grade capabilities without enterprise-level complexity, SMART360 represents a practical and proven solution.

Doug Rosenberg

Business Advisor with Deep Utility Experience

Got Questions? We've Got Answers!

How is SMART360 different from Tyler or Harris?

SMART360 is cloud-native, AI Enabled and driven via innovation. It is not adapted from 20-year-old architecture. Faster deployment. Per-meter pricing. No module bundling.

What if we're mid-contract with another vendor?

You validate the platform with live data, then switch when you're ready.

Can we start with billing and add modules later?

Yes. Most utilities start with CIS and Billing. Add field service, asset management, or reporting when it makes sense. Same database, no re-implementation.

What does per-meter pricing mean?

You pay based on meters served. Not for users, not for modules, not for "premium features." Add unlimited staff without license fees.

What happens to our historical data?

Full migration - customer records, billing history, meter reads, service orders. We validate accuracy before go-live.

How long does implementation take?

Full production go-live in 20–24 weeks. Structured onboarding with phased rollout. Staff trained before switchover.

Is SMART360 secure and compliant?

SOC 2 certified. NIST 800-53 compliant. Hosted on AWS with 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.