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Asset Types Tracked

Predictive Accuracy

Faster Capital Planning

GIS Integrations

Sound Familiar?

Aging infrastructure meets disconnected tools. The result is always the same.

Data lives everywhere.

Asset info scattered across GIS, spreadsheets, CMMS, and someone's memory.

Repairs are reactive.

Emergency fixes cost 3–5x planned replacements. Budget eaten by crises.

Priorities are political.

No condition data. No risk scores. Capital decisions run on gut feel.

Failures surprise you.

You find out something failed when the phone rings at 2 AM.

Systems don’t connect.

Meter fails. Nobody links it to the asset record. Lifecycle cost unknown.

Compliance is manual.

EPA. PHMSA. NERC. You pull data from four systems every audit.

Everything in one place. Finally.

One registry maps facilities down to individual assets. No more hunting across four systems.

Full facility-to-asset hierarchy in one view

GIS, maintenance, and meters linked to every asset

No spreadsheets. No cross-referencing.

Capital spend you can justify.

Condition scores, risk rankings, lifecycle cost models. ROI language your finance director can’t argue with.

Condition scores on a 0–100 scale

Risk = Consequence × Probability rankings

Board-ready capital planning reports

Field crews that actually use it.

Open a tablet. Tap through an assessment. Sync back. If it’s slower than paper, we’ve failed.

Mobile-first assessment workflows

Tap-through condition scoring on any device

Offline mode with auto-sync when connected

Works with what you already have.

Talks to ESRI. Pulls SCADA data automatically. If you have to manually sync anything, it’s dead on arrival.

Native ESRI GIS integration

SCADA data feeds in real time

REST APIs for legacy system connections

Know what’s breaking before it breaks.

3+ failures in 12 months? Auto-flagged. Condition below 40? Alert sent. Predictive alerts, not reactive chaos.

Auto-flag assets with repeat failures

Condition threshold alerts before breakdowns

Failure pattern analysis across asset classes

Matches how you actually operate.

Facility → System → Network → Asset. Zones, systems, service areas. Your hierarchy, not a generic one.

Configurable four-level asset hierarchy

Zone, system, and service area mapping

Pre-built templates for water, electric, and gas

WHY SMART360

Why Utilities Choose SMART360.

One platform. No middleware.

Assets, billing, meters, work orders — same system. Not five products stitched together.

Predictive maintenance built in

Consequence × Probability scoring. Condition on a 0–100 scale. Data-backed capital decisions.

Field-to-office loop that closes

Technician assesses → score updates → maintenance triggers → capital dashboard reflects it.

Digital first, utility specific

Pre-built failure modes. Asset templates. Classification hierarchies for water, electric, and gas.

Book a demo today!

Learn more

Success Story

Water Utility

Island Water Authority Reduces Costs by 47%

92%

decrease in billing errors

35%

more service calls

$1.2M

savings annually

Size: 28,000 connections

28,000 connections. How a municipal water district modernized operations with leak detection, consumer engagement, and field service management.

Read Full Case Study ->

What Utility Leaders Are Saying

What others are saying about SMART360

Cloud-first, purpose-built, ready to deploy

SMART360 represents what we look for in utility innovation, cloud-first, purpose-built, ready to deploy.

Reshimna William

Project Manager at Isle Utilities

Billing finally runs on schedule

We processed 40,000 meter readings in month one. Billing finally runs on schedule. SMART360 represents a practical and proven solution.

John Mauli

IT leader at Island Water Authority

Enterprise-grade without complexity

For mid-market utilities seeking enterprise-grade capabilities without enterprise-level complexity, SMART360 represents a practical and proven solution.

Doug Rosenberg

Business Advisor with Deep Utility Experience

Got Questions? We've Got Answers!

How is SMART360 different from Tyler or Harris?

SMART360 is cloud-native, AI Enabled and driven via innovation. It is not adapted from 20-year-old architecture. Faster deployment. Per-meter pricing. No module bundling.

What if we're mid-contract with another vendor?

You validate the platform with live data, then switch when you're ready.

Can we start with billing and add modules later?

Yes. Most utilities start with CIS and Billing. Add field service, asset management, or reporting when it makes sense. Same database, no re-implementation.

What does per-meter pricing mean?

You pay based on meters served. Not for users, not for modules, not for "premium features." Add unlimited staff without license fees.

What happens to our historical data?

Full migration - customer records, billing history, meter reads, service orders. We validate accuracy before go-live.

How long does implementation take?

Full production go-live in 20–24 weeks. Structured onboarding with phased rollout. Staff trained before switchover.

Is SMART360 secure and compliant?

SOC 2 certified. NIST 800-53 compliant. Hosted on AWS with 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.

UTILITY ASSET MANAGEMENT SOFTWARE

Backed by Stanford University. Recognized By Google. Partnered with Isle Utilities.