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What to expect after you book

From request to tailored next steps, here is how it works.

  1. Submit the form

    Tell us your utility name, type, and anything specific you want to see in the demo.
  2. We reach out to schedule

    Our team contacts you to find a time and to learn about your current systems.
  3. Personalized walkthrough

    A focused demo of the workflows that matter to your utility, using your own scenarios.
  4. Tailored next steps

    We follow up with pricing for your connection count and a realistic implementation outline.

Questions We Hear Every Week

Is the demo free?

Yes. The demo is free and tailored to your utility, with no commitment. It's a working walkthrough, not a sales pitch.

What will I see in the demo?

A walkthrough of the workflows that matter to you: billing and meter-to-cash, the customer information system (CIS), meter data management, asset and work-order management, and the customer portal, using scenarios relevant to your utility type.

Who should attend from my utility?

Whoever owns the decision and the daily work, usually a utility or general manager, a billing or office manager, and an IT or operations lead. The demo is most useful when the people who run billing and operations are in the room.

Is SMART360 a fit for my utility's size?

SMART360 is built for utilities serving roughly 3,000 to 100,000 connections, across water, electric, and gas, and for municipal, investor-owned, and cooperative ownership.

How long does implementation take?

For a mid-sized utility, implementation typically runs 20 to 24 weeks, with managed data migration and staff training included rather than billed as extras.

How is SMART360 priced?

SMART360 uses pay-per-meter pricing that scales with your connection count, not per-user seats. Adding billing staff, customer service reps, or field crews doesn't increase your cost.

What happens after I request a demo?

Our team follows up to schedule a time and to learn about your current systems, so the walkthrough is tailored to your utility rather than generic.