UTILITY METER DATA MANAGEMENT SOFTWARE

3 Reading Methods,
1 Validation Pipeline

Routes, reads, validation, device tracking — one module. No spreadsheets pretending to be a meter management system.

See SMART360 MDM in action

00⁺

Meter Reading Accuracy

Faster Read-to-Bill Cycle

First-Pass Validation Rate

AMI Systems Supported

Sound Familiar?

Most utilities run meter operations across spreadsheets, texts, and tribal knowledge. Here's what that actually looks like.

"No single meter inventory"

Ask how many active meters you have — you'll get three answers. Nobody knows the count.

"Read cycles run on texts"

Which routes this week? Who's on Zone 3? The schedule isn't a system.

"Validation is missing"

A read jumps 400%. Leak? New tenant? Transposed digit? Without validation rules, nobody catches it until the bill complaint arrives.

"Reads with no audit trail"

When a customer disputes a bill, you can't prove the read was right. No timestamp, no photo, no validator record.

"AMI data arrives, nobody trusts it"

Failed reads pile up. No retry process. Numbers don't match spot-checks. Staff revert to manual reads.

"Integrations are a headache"

Every vendor says 'We integrate with your system.' It ends up being a multi-month project where IT is buried in middleware work.

Real-time meter registry

Every meter — active, faulty, retired, unassigned — in one screen with lifecycle tracking from procurement to disposal. One number. One truth.

Meter status, make, model, and install date — always current

Track lifecycle from procurement to retirement

Filter by zone, type, status, or route assignment

Scheduled routes tied to billing periods

Define routes by zone, assign by workload, track completion — billing never slips because someone called in sick.

Auto-assign routes based on zone and billing cycle

Track completion in real time with crew-level visibility

Missed reads flagged before the billing window closes

Configurable VEE rules engine

Zone/type/season-specific validation catches anomalies with data, not instinct. Bad reads stop before they become wrong bills.

Set thresholds by zone, meter type, customer class, season

Automated VEE: Validation, Estimation, Editing in one pass

Exception queue for manual review of flagged reads

Full audit trail for every read

Every read timestamped. When a customer calls, you can show exactly when the read was taken, who validated it, and when it hit billing.

Timestamp, reader ID, GPS coordinates on every read

Photo evidence attached to meter readings

Complete chain of custody from read to bill

AMI confidence through validation

Failed reads categorized and retried automatically. AMI delivers the automation you paid for — not more manual workarounds.

Neptune, Itron, Kamstrup, Sensus — pre-built connectors

Failed reads auto-categorized and retried

Interval data normalized for billing and analytics

Photo meter reads with OCR

Field crews capture meter photos. OCR extracts the reading. Auto-VEE validates it. No transposed digits. No illegible handwriting.

Camera-based reads via mobile app

OCR auto-extracts the reading from the photo

95.2% validation accuracy on first pass

WHY SMART360

Most MDMs Sit Outside Billing. Ours Doesn't.

Not a standalone MDM

Validated reads hit billing directly. Zero translation layers.

Configurable validation rules

Configure thresholds by zone, meter type, customer class, season.

AMI‑ready from day one

Unified MDM for water, gas and electric.

Cloud native & secure

Cloud-native, multi-tenant architecture with enterprise-grade security.

Book a demo today!

Watch a tour

Success Story

Water Utility

Island Water Authority Reduces Costs by 47%

92%

decrease in billing errors

35%

more service calls

$1.2M

savings annually

Size: 28,000 connections

28,000 connections. How a municipal water district modernized operations with leak detection, consumer engagement, and field service management.

Read Full Case Study ->

What Utility Leaders Are Saying

What others are saying about SMART360

Cloud-first, purpose-built, ready to deploy

SMART360 represents what we look for in utility innovation, cloud-first, purpose-built, ready to deploy.

Reshimna William

Project Manager at Isle Utilities

Billing finally runs on schedule

We processed 40,000 meter readings in month one. Billing finally runs on schedule. SMART360 represents a practical and proven solution.

John Mauli

IT leader at Island Water Authority

Enterprise-grade without complexity

For mid-market utilities seeking enterprise-grade capabilities without enterprise-level complexity, SMART360 represents a practical and proven solution.

Doug Rosenberg

Business Advisor with Deep Utility Experience

Got Questions? We've Got Answers!

How is SMART360 different from Tyler or Harris?

SMART360 is cloud-native, AI Enabled and driven via innovation. It is not adapted from 20-year-old architecture. Faster deployment. Per-meter pricing. No module bundling.

What if we're mid-contract with another vendor?

You validate the platform with live data, then switch when you're ready.

Can we start with billing and add modules later?

Yes. Most utilities start with CIS and Billing. Add field service, asset management, or reporting when it makes sense. Same database, no re-implementation.

What does per-meter pricing mean?

You pay based on meters served. Not for users, not for modules, not for "premium features." Add unlimited staff without license fees.

What happens to our historical data?

Full migration - customer records, billing history, meter reads, service orders. We validate accuracy before go-live.

How long does implementation take?

Full production go-live in 20–24 weeks. Structured onboarding with phased rollout. Staff trained before switchover.

Is SMART360 secure and compliant?

SOC 2 certified. NIST 800-53 compliant. Hosted on AWS with 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.

UTILITY METER DATA MANAGEMENT SOFTWARE

Backed by Stanford University. Recognized By Google. Partnered with Isle Utilities.