Gas Utility Management Software

TRUST

See how small and mid-sized utilities achieved measurable ROI with SMART360.

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Meters Live

ROI Increased

Less Ops Investment

Built-in Integrations

You Already Know the Problems!

Therms, MCF, Seasonal Rates - at 3 places

Rate changes take vendor tickets and two-week waits. Every billing cycle is a held breath. One wrong tariff code and you’re issuing credits for a month.

PHMSA Wants Data You Can’t Pull

Leak surveys, pipeline integrity records, corrosion logs — spread across GIS, spreadsheets, and a filing cabinet. PHMSA and DOT don’t care that your data lives in five places. They want one answer.

Meter Swap Monday. Billing Finds Out Thursday.

Tech swaps a meter in the field on Monday. Billing finds out Thursday. Consumer gets a wrong bill.

Valuable Knowledge Walking Away

30-50% of the utility workforce is eligible to retire in the next decade. When they leave, knowledge leaves too.

Enterprise CIS for a 12,000-Meter Utility?

Big Vendors never care for mid market. You’re paying enterprise prices for enterprise headaches.

Three Systems to Answer One Gas Bill Question

Consumer calls about a bill. CSR opens three systems. Ten minutes later, no answer.

Everything talks. Nothing falls through the cracks. Your team stops being the middleware.

One Platform. Built for How Gas Utilities Actually Work.

Gas Billing That Handles Gas Complexity

Configure once, bill correctly every month.

Therms, MCF, seasonal rates, and demand charges

Validation rules catch errors before bills go out

99% billing accuracy is the standard

PHMSA Compliance

Done in hours, not weeks.

Leak survey tracking and pipeline integrity records

Corrosion control documentation in one system

Pre-built reports that are export-ready and audit-ready

Field and Billing on One Platform

Everything syncs in real time

Asset and billing update instantly

Service orders with skill matching

Mobile field app that works offline

Asset Lifecycle Management

When PHMSA asks about a specific asset, the answer is one click away.

Track every pipe segment, regulator, valve, and meter

Maintenance schedules tied to asset condition

Safety inspection history — one click from any asset

Consumer Self-Service Portal

When consumers can find answers themselves, they stop calling.

Online payments, usage history, and service requests

Bill breakdowns consumers can understand

When consumers find answers themselves, they stop calling

Capture What Your Veterans Know

When your 30-year operator retires, what they knew stays in the system.

Routes, trouble meters, and pipeline quirks documented

Valve locations and service history captured

New hires get context from day one

Built for utilities managing 3,000–100,000 connections

Why Gas Distributors Choose SMART360

The Difference

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Built for 3,000-100,000 Connections

The big CIS vendors built for utilities 10x your size. Their small-utility package is the same complexity, smaller feature set, same sticker shock. SMART360 was built ground-up for your segment.

Per-Connection Pricing. Not Per-Seat.

Add dispatchers, CSRs, supervisors — your license doesn’t change. Pricing scales with your meter count, not your headcount. All modules included.

One System. One Data Model.

Tech replaces a regulator. Asset record updates. Billing adjusts. Consumer gets notified. Same database. No vendor finger-pointing when something breaks.

We’ll Be Straight With You.

Above 100,000 connections? You might need enterprise scale. Below 3,000? You might not need this much platform. In between? That’s exactly who we built this for.

Gas Distribution · 45,000 Connections

Gas Distribution

How a gas distribution company cut call center volume by 68% and freed its field teams from reactive maintenance forever

68%

Reduction in Call Center Volume

$2.4M

Annual Ongoing Savings

41%

Reduction in Maintenance Costs

Size: 45,000 connections

How implementing a self-service customer portal, mobile app, and predictive maintenance system transformed customer service operations and improved safety compliance.

Read Full Case Study

See How Gas Utilities Are Modernizing Operations

See how gas distributors are connecting billing, field ops, asset management, and compliance — on one platform.

Book a demo

See What SMART360 Does for Gas Utilities

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.

Reshimna William

Project Manager at Isle Utilities

SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.

John Mauli

IT leader at Island Water Authority

What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.

Doug Rosenberg

Business Advisor with Deep Utility Experience

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