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Questions About Switching from NISC
We're a cooperative. Can we still use SMART360?
Yes. SMART360 works with municipal, co-op, and IOU utilities. But if you're a water or gas cooperative where NISC's electric-first architecture doesn't fit, SMART360 was built for you.
NISC has strong cooperative governance. Why leave?
If you're an electric cooperative, NISC's governance model adds real value. But if your water or gas operations are secondary in NISC's electric-first architecture, your utility deserves equal technology.
What about SmartHub for consumer self-service?
SMART360 includes a consumer portal, mobile app, SMS/email alerts, and AI chatbot — built into the same database as billing and meters. No separate product.
How does pricing compare to NISC's bundled model?
Per-meter pricing. Independent of electric cooperative services. Transparent contract. No bundled fees for services your water utility doesn't use.
What happens to our historical data?
Full migration - customer records, billing history, meter reads, service orders. We validate accuracy before go-live.
How long does implementation take?
Full production go-live in 20–24 weeks. Structured onboarding with phased rollout. Staff trained before switchover.
Is SMART360 secure and compliant?
SOC 2 certified. NIST 800-53 compliant. Hosted on AWS with 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.
