Utility Software Customer Stories | SMART360 Case Studies

Q: How long does implementation take?

Most utilities go live in 20-24 weeks. If your data needs cleanup before migration, plan for up to 24 weeks. We run a phased, low-disruption migration so your billing team keeps operating throughout the switch.

Q: How much does SMART360 cost?

SMART360 uses transparent pay-per-meter pricing. Book a demo and we'll build a per-meter quote and 5-year TCO comparison against your current system, so you get board-ready numbers your city council will approve.

Q: Can SMART360 replace our existing utility billing system?

Yes. SMART360 is a full-scale Customer Information System (CIS). We specialize in migrating historical data from outdated on-premise systems to our modern cloud environment with zero data loss.

Q: Is SMART360 compliant with utility regulatory reporting requirements?

Absolutely. We are SOC 2 Type II compliant and include automated reporting tools designed to meet Public Utility Commission (PUC) and federal regulatory requirements.

Hear Directly From Our Customers

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution that fits.

SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility across our operations.

What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.

Questions We Hear Every Week

What is SMART360?

SMART360 is a utility management platform built specifically for water, gas, and electric utilities. It brings billing, payments, meter data, asset management, and field service into one system, giving you billing accuracy, self-service customer portals, and audit-ready compliance reporting without stitching together legacy tools.

Which types of utilities use SMART360?

Water, gas, and electric utilities across every ownership model, municipal utilities, investor-owned utilities (IOUs), and cooperatives. Our customers range from a two-island water authority serving 20,000+ consumers to large electric cooperatives and Iowa municipal utilities replacing decades-old legacy software.

How long does implementation take?

Most utilities go live in 20-24 weeks. If your data needs cleanup before migration, plan for up to 24 weeks. We run a phased, low-disruption migration so your billing team keeps operating throughout the switch.

Can SMART360 replace our legacy billing system?

Yes. SMART360 is a full Customer Information System (CIS) with billing, payments, and meter data management built in, so it replaces legacy platforms rather than bolting onto them. Our team handles data migration from your existing system as part of onboarding.

How much does SMART360 cost?

A standard implementation typically takes 20 to 24 weeks. We use a phased migration approach to ensure your data is moved securely without interrupting your current billing cycles.

Can SMART360 replace our existing utility billing system?

Yes. SMART360 is a full-scale Customer Information System (CIS). We specialize in migrating historical data from outdated on-premise systems to our modern cloud environment with zero data loss.

Is SMART360 compliant with utility regulatory reporting requirements?

Absolutely. We are SOC 2 Type II compliant and include automated reporting tools designed to meet Public Utility Commission (PUC) and federal regulatory requirements.

Capabilities

Solutions

CUSTOMER STORIES

Utility-focused. Industry-recognized. Investor-backed.

Real results for businesses like yours

How A Iowa Municipal Utility Chose SMART360 Over A Legacy Software

How a gas distribution company cut call center volume by 68% and freed its field teams from reactive maintenance forever

How a large electric cooperative recovered $3.2M in unbilled revenue and cut compliance reporting from two weeks to three days

How Island Water Authority runs 20,000+ consumers across two islands without a legacy headache

Boosting organic traffic with smart SEO strategy

Reducing CAC while increasing conversions

From low traffic to high-quality leads

Transforming ad spend into profitable growth

Simplify Your Operations. Reduce Costs.
Improve Customer Satisfaction.

Hear Directly From Our Customers

Questions We Hear Every Week

What is SMART360?

Which types of utilities use SMART360?

How long does implementation take?

Can SMART360 replace our legacy billing system?

How much does SMART360 cost?

Can SMART360 replace our existing utility billing system?

Is SMART360 compliant with utility regulatory reporting requirements?

Utility-focused. Industry-recognized. Investor-backed.

Real results for businesses like yours

How A Iowa Municipal Utility Chose SMART360 Over A Legacy Software

How a gas distribution company cut call center volume by 68% and freed its field teams from reactive maintenance forever

How a large electric cooperative recovered $3.2M in unbilled revenue and cut compliance reporting from two weeks to three days

How Island Water Authority runs 20,000+ consumers across two islands without a legacy headache

Boosting organic traffic with smart SEO strategy

Reducing CAC while increasing conversions

From low traffic to high-quality leads

Transforming ad spend into profitable growth

Simplify Your Operations. Reduce Costs. Improve Customer Satisfaction.

Hear Directly From Our Customers

Questions We Hear Every Week

What is SMART360?

Which types of utilities use SMART360?

How long does implementation take?

Can SMART360 replace our legacy billing system?

How much does SMART360 cost?

Can SMART360 replace our existing utility billing system?

Is SMART360 compliant with utility regulatory reporting requirements?

Simplify Your Operations. Reduce Costs.
Improve Customer Satisfaction.