SMART360 vs Tyler Technologies — Utility CIS Comparison

Feature-by-Feature

Where Tyler Incode Falls Short for Mid-Size Utilities

Cloud Architecture

12-18 month average implementation

20-24 weeks to production go-live

Database Architecture

Per-user + per-module licensing

Per-meter pricing, unlimited users

AI Assistant

Utility billing bolted onto government ERP

Purpose-built for utility operations

OCR Data Migration

No native AI or machine learning

Built-in AI: chatbot, OCR, auto-VEE, predictive analytics

Auto-VEE Validation

Requires Tyler middleware for AMI

Direct AMI integration: Neptune, Itron, Sensus, Kamstrup

Billing Automation

Available, rate not published

99.7% automated

Consumer Portal

Separate product (additional cost)

Included (web + mobile)

AMI Integration

Requires middleware

Neptune, Itron, Kamstrup, Sensus

Implementation Timeline

12-18 months

20-24 weeks

Pricing Model

Per-user + per-module

Pay-per-meter, all-inclusive

Unlimited Users

No (per-user fees)

Unlimited users included

Trial Program

Not available

8-week full-featured trial

What Utility Leaders Are Saying

What others are saying about SMART360

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.

Reshimna William

Project Manager at Isle Utilities

SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.

John Mauli

IT leader at Island Water Authority

What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.

Doug Rosenberg

Business Advisor with Deep Utility Experience

00⁺

First-Bill Accuracy

Call Volume Reduction

e-Bill Adoption in 6 Months

Built-in Integrations

Questions About Switching from Tyler

Can SMART360 handle our rate complexity?

Yes. No-code rate configuration for tiered, seasonal, demand, and combined billing. Changes apply next cycle without developer involvement.

What about Tyler's installed base advantage?

Tyler serves thousands of utilities. But their mid-size utility customers often run Incode — a product built for government, not utilities. SMART360 was built for utilities only.

How does migration from Tyler work?

Full data migration included. OCR-based extraction from Incode. Template-driven mapping. Parallel billing run before cutover.

What if we're mid-contract with Tyler?

Start with an 8-week trial. Run SMART360 alongside Tyler with your actual data. Transition when your contract allows.

What happens to our historical data?

Full migration - customer records, billing history, meter reads, service orders. We validate accuracy before go-live.

How long does implementation take?

Full production go-live in 20–24 weeks. Structured onboarding with phased rollout. Staff trained before switchover.

Is SMART360 secure and compliant?

SOC 2 certified. NIST 800-53 compliant. Hosted on AWS with 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.

SMART360 vs. Tyler Technologies

Where Tyler Incode Falls Short for Mid-Size Utilities

What Sets SMART360 Apart from Tyler

20-24 Week Go-Live

Per-Meter, All-Inclusive

AI-Native Platform

Same-Database Architecture

What Utility Leaders Are Saying

See How a 20,000-Meter Utility Replaced Tyler

Questions About Switching from Tyler

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