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SMART360 vs Tyler Technologies

SMART360 vs. TYLER TECHNOLOGIES : WHICH FITS 3K-100K METERED UTILITY?

Evaluating Tyler?
Run SMART360 in parallel.

SMART360 uses flat per-meter pricing with unlimited users, and goes live in 20–24 weeks, validated in a parallel billing run before you switch. Built for US utilities serving 3K–100K meters.

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↑ 8.3% from last month
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john mauli
Iowa Water Utility
chose SMART360 to replace a legacy system. Read Case Study ->
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SOC 2 Certified
NIST 800-53
99.9% uptime SLA

How SMART360 Differs

What changes when you leave Tyler

Quick Response

Built only for utilities

Tyler

Tyler's utility billing is delivered as part of a broader local-government software suite that also covers areas such as finance, courts and planning.

SMART360

Built only for water, electric, and gas utilities. Metering, billing, and field service are the core product, not an add-on to a government system.

Top Quality

Priced per meter

Tyler

Tyler's commercial terms vary by product and by proposal. Public records show both per-user subscription terms and unlimited-user terms, plus separately priced optional products. Check the terms in your own Tyler quote.

SMART360

One flat per-meter subscription. Subscription, implementation, and training are each a visible line item before you sign. No per-seat or per-module add-ons.

Quick Response

Prove it before you switch

SMART360

Run a parallel billing cycle against your live data and reach production in 20-24 weeks, cut over only once the numbers match.

Language

Built to run on a lean team

SMART360

Automated validation catches errors before billing, and every account lives on one screen. A small team runs the utility, not the software.

AT-A-GLANCE COMPARISON

SMART360 Vs Tyler, Compared

Capability Tyler SMART360
Platform type Built primarily for municipal government operations; utility billing is one offering1 Purpose-built utility platform, single database
Built for Broad municipal (finance, courts, planning, utilities) US water, electric, and gas utilities, 3,000–100,000 meters
Pricing model Varies by product and proposal2 & 3 Flat per-meter pricing; live in 20 to 24 weeks, validated in a parallel billing run before you switch
Time to production Varies by scope and deployment 20-24 weeks
Data migration In the public records reviewed, handled within implementation services Included, OCR-assisted, validated in a parallel run
AMI integration Tyler offers an AMI integration product; confirm connector, scope and fees Direct: Neptune, Itron, Sensus, Kamstrup
Consumer portal + mobile Separately identified and priced in some public Tyler procurement records Included (web + mobile)
Built-in AI Tyler offers AI products at company level; utility-specific equivalents not identified on public product pages Anomaly detection, OCR migration, chatbot

1 Tyler utility product overview: tylertech.com/solutions/public-administration/erp/utilities

2 One 2014 Tyler pricing record used a per-user fee: West Linn, OR council record ("Includes single, per-user fee").

3 A later Tyler proposal used a modular design with unlimited concurrent users: Bel Aire, KS Tyler proposal.

Comparisons reflect Bynry's understanding of publicly available information as of July 2026. Tyler Technologies is a trademark of Tyler Technologies, Inc. Bynry is not affiliated with or endorsed by Tyler Technologies.

Switch from Legacy Software without risking a billing cycle!

A step-by-step migration guide for US utilities serving 3K–100K meters: data migration, parallel-run validation, the full 20–24 week timeline, and the rollback safety net.

MIGRATION GUIDE
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What Sets SMART360 Apart?

Purpose-built for utilities.

20-24 Week Go-Live

Structured deployment with phased rollout. Staff trained before go-live.

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electric utility worker

Per-Meter, All-Inclusive

One subscription, every feature, every department.

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AI-Native Platform

Chatbot, OCR migration, auto-VEE validation, predictive analytics. No third-party integration required.

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AI-Native cloud utility management

Same-Database Architecture

Billing, meters, work orders, assets, customer records — one database. When data changes anywhere, it updates everywhere.

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Database

What Utility Leaders Are Saying

What others are saying about SMART360

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.
reshimna william
Reshimna William
Project Manager at Isle Utilities
SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.
john mauli
John Mauli
IT leader at Island Water Authority
What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.
doug rosenberg
Doug Rosenberg
Business Advisor with Deep Utility Experience
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Call Volume Reduction

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e-Bill Adoption in 6 Months

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Built-in Integrations

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See How a 10,439-Meter Utility Is Modernizing

Book a demo. We'll show you billing, meters, and service orders running on one platform in 20 minutes.

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Questions About Switching from Tyler

Can SMART360 handle our rate complexity?

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Yes. No-code rate configuration for tiered, seasonal, demand, and combined billing. Changes apply next cycle without developer involvement.

What about Tyler's installed base advantage?

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Tyler reports 1,700+ utility clients across the US. Tyler's utility software is delivered as part of a broader local-government software suite. SMART360 is built only for utilities.¹ Tyler MRES page

How does migration from Tyler work?

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Full data migration included. OCR-based extraction from your existing system. Template-driven mapping. Parallel billing run before cutover.

What happens to our historical data?

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Full migration - customer records, billing history, meter reads, service orders. We validate accuracy before go-live.

How long does implementation take?

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Full production go-live in 20–24 weeks. Structured onboarding with phased rollout. Staff trained before switchover.

Is SMART360 secure and compliant?

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SOC 2 certified. NIST 800-53 compliant. Hosted on AWS with 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.

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