The full form of APPA is American Public Power Association. It stands for national trade organization for community-owned electric utilities.
One-way meter data collection, typically drive-by or walk-by. It is a predecessor to AMI.
The two-way communication network between smart meters and the utility. It collects interval consumption data in near-real-time.
The utility software system that manages customer accounts, meter data, billing, and service orders in one database.
The full billing cycle: meter read → validation → bill generation → delivery → payment → reconciliation.
Software that ingests, validates, estimates, and edits meter reads from AMI and AMR systems before they're billed.
Water that's produced but not billed. It includes leakage, meter inaccuracy, and unauthorized use. NRW is the top water-utility KPI.
NRECA stands for National Rural Electric Cooperative Association. It represents 900+ electric co-ops across the United States.
The full form for NERC CIP is North American Electric Reliability Corporation Critical Infrastructure Protection. It contains mandatory cybersecurity standards for bulk electric systems.
Software that detects, tracks, and coordinates response to electric service outages. It integrates with SCADA and AMI.
Public Utility Commission is the state-level regulator that oversees utility rates, service territories, and compliance.
The full form for PHMSA is Pipeline and Hazardous Materials Safety Administration. It is a US regulator of natural gas pipeline safety and integrity.
SOC stands for Service Organization Control 2. It is the audit standard for security, availability, processing integrity, confidentiality, and privacy of cloud software.
The quality-control process that flags bad meter reads, fills gaps with estimates, and lets staff edit before billing.
A Customer Information System (CIS) is the core utility software that manages customer accounts, meter data, billing, and service orders all within a single, unified database. It serves as the central hub for utility customer service and revenue management.
Automatic Meter Reading (AMR) relies on one-way meter data collection, typically requiring a utility worker to collect data via a drive-by or walk-by method. Advanced Metering Infrastructure (AMI) is the modern successor to AMR, utilizing a two-way communication network between smart meters and the utility to collect interval consumption data in near-real-time.
Meter-to-Cash refers to the complete utility billing lifecycle. This crucial operational cycle moves sequentially through meter reading, data validation, bill generation, delivery to the customer, payment collection, and final financial reconciliation.
Non-Revenue Water (NRW) is the top key performance indicator (KPI) for water utilities. It represents water that has been produced and treated but is never billed to a customer due to physical leakage, meter inaccuracies, or unauthorized use. Tracking and reducing NRW is essential for a utility's financial health and resource conservation.
VEE stands for Validation, Estimation, and Editing. It is a vital quality-control process handled by a Meter Data Management System (MDMS) before bills are sent out. VEE automatically flags inaccurate or "bad" meter reads, fills data gaps with calculated estimates, and allows utility staff to manually edit the data to ensure billing accuracy.
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