Utility management platform

Run Billing, Meters & Work Orders.
On One Platform.
SMART360 powers CIS, billing, meters, work orders, and assets for water, electric, and gas utilities. Live in 20 to 24 weeks.
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Learn more
Customer Information System
Meter Reads Auto-Validated
98.4%
Bills Generated Today
1,247
Customer Notifications
Bill sent to 312 customers

Backed by Stanford University. Recognized By Google. Partnered with Isle Utilities.

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john mauli
Island Water Authority
35,400 consumers, deployed in 10 weeks. Read Case Study ->
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Meters Live

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Less Billing Errors

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Less Ops Investment

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Built-in Integrations

plus integration icon
water utilityUS water infrastructureMeters in USgas utilityMeter Reading
INDUSTRIES

One platform built for every utility type - water, electric, or gas.

Leak detection. SDWA/EPA reporting. Non-revenue water tracking. Made for your water utility.
Electric Utility - Revenue protection. Outage-aware billing. PUC/PSC exports.
Safety inspections. PHMSA compliance. Predictive maintenance. All at your gas distribution company.
Get started
Learn more

Managing Utility Shouldn't Be This Hard

Your team is stretched thin. Your systems don't talk to each other. Sound familiar?

Utility Bills

Revenue Leaks Quietly

Bills go out late. Adjustments pile up. By year-end, 15% of revenue never made it to books.

Utility compliance documentation icon

Audits Keep Getting Harder

Regulators want more documentation. Compliance deadlines don't move.

utility finance team

Finance Is Getting Tough

Costs are up. Rates are stuck in approval. Collections lag behind. Every dollar matters.

Customer self-service portal utility

Customers Expect More

They want online payments. They want real-time updates. Most utilities can't deliver that.

utility service orders

Field Ops Not in Sync

Field Technicians wait for paper orders. Dispatchers juggle phone calls.

retiring workforce in U.S.

Knowledge Is Retiring

When Senior Reps leave, decades of experience leave with them.

Six Core Functions. One System. Everything Talks.

Every module shares the same database. No integration gaps. No vendor finger-pointing.

Customer Information

Every account, meter, service request, and payment - visible in one place. Self-service options reduce call volume.

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One view. Complete history.
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35% fewer repeat calls and 60% faster inquiry resolution.
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Self-service options reduce call volume.
Command Center
Welcome to your unified dashboard. Last updated: 6:38:12 PM
Search...
This Month
Analytics & Insights
Total Revenue
$298,500
↑ 12.5% from last month
Service Requests
718
↑ 8.3% from last month
Collection Rate
82%
↑ 3.2% from last month
Active Complaints
24
↓ 5.8% from last month
Revenue
Services
Usage
Revenue Trend
60000 45000 30000 15000 JanFeb MarApr MayJun
Revenue by Consumer Category
32000 24000 16000 8000 JanFeb MarApr MayJun
Consumer Account Summary
Active Accounts
1256 ↗ 2.3%
Total number of active customer accounts
New Accounts
24 ↗ 5.8%
Recently created accounts in this period
Account Health Score87%
Overall health based on payment history and account status
Account Segments
Key Metrics Scorecard
Financial KPIs
Revenue Collection ⚙
92.3% ↗ 1.7%
Outstanding Balance ⚙
$183.5K ↘ 4.2%
Digital Adoption
Mobile App Usage 📱
68% ↗ 5.3%
Web Portal Usage 🌐
54% ↗ 3.8%
Payment Performance
Total Payments
$45,231 ↗ 8.2%
Outstanding Amount
$12,450 ↘ 5.3%
On-Time Payment Rate82%
Digital Payment Adoption65%
Aging Breakdown
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Search...
Water Utility - Billing Manager
Billing Dashboard
Monitor billing cycles, review exceptions, and track revenue
Overview
Billing Cycles
Exceptions
Simulations
Monthly Performance
Total Bills
Generated
26,410
This month
↑ 4.2% vs. last period
Total
Revenue
₹3.08 Cr
This month
↑ 6.8% vs. last period
Overall Success
Rate
98.2%
65 bills failed
↓ 0.5% vs. last period
Avg. Bill
Amount
₹1,168
₹112 higher than last month
↑ 10.6% vs. last period
Top GL Code
GL-4125
₹85L revenue this month
↑ 8.3% vs. last period
Monthly GL Code Distribution
54%
20%
10%
11%
5%
Water Supply (GL-4125)
Connection Fee (GL-4126)
Late Payment (GL-4127)
Maintenance (GL-4128)
Installation (GL-4129)
GL-4125: Water Supply
₹85,000
GL-4126: Connection Fee
₹32,000
GL-4127: Late Payment
₹15,500
GL-4128: Maintenance
₹18,000
Revenue Trend
Last 6 months
14.1%
₹180k ₹135k ₹90k ₹45k ₹0k Jan Feb Mar Apr May Jun
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Billing & Payments

Automated validation catches errors before bills go out. Flexible rate structures. Digital payments and auto-pay reduce delinquencies.

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Accurate bills. Faster collections.
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50% reduction in billing exceptions.
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40% improvement in on-time collections.

Meter Data Management

Integration with AMI systems. Auto-validation flags anomalies before billing. Exception routing ensures problems get resolved.

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Clean reads. Fewer exceptions.
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95%+ read accuracy before billing.
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Fewer adjustments. Cleaner audits.
Reading Efficiency - April 2025
Validation Statistics
88%
Overall Validation Rate
Total Readings1600
Validated Readings1400
Pending Validation200
Today's Validation Rate90.6%
View Detailed Validation Report
Read Cycle Validation
600 450 300 150 0 Cycle 1 Cycle 2 Cycle 3 Cycle 4
Validated
Total Readings
Daily Validation Trend
100.0% 75.0% 50.0% 25.0% 0.0% 05/01 05/02 05/03 05/04 05/05 05/06 05/07
Validation %
Meter Conditions Summary
ConditionCountPercentage
Normal
 124077.5%
RCNT
 1569.75%
Faulty
 1207.5%
Missing
 845.25%
Total Meters1600100%
View Detailed Report
Meter Condition Distribution
Normal
RCNT
Faulty
Missing
MacBook Pro
Search everything...
12 Active SOPs Today
Dashboard
Overview of service operation metrics and activities
12 Active SOP
Service Orders Today
24
↑ 15%
Completed Today
18
↑ 8%
Field Force Active
42
↑ 5%
Avg Response Time
32 min
↑ 10%
Service Order Activity
Water
Gas
Electric
Daily
Weekly
Monthly
8 6 4 2 0 Mon Tue Wed Thu Fri Sat Sun
Recent SOPs
Water Meter Installation - 123 Oak St
Active
SOP-048 • John Doe
Today, 5:00 PM 45% complete
Gas Line Inspection - 456 Pine Ave
Active
SOP-047 • Lisa Brown
Tomorrow, 10:00 AM 20% complete
Electric Meter Replacement - 789 Maple Rd
Published
SOP-046 • Unassigned
Not scheduled
View All SOPs →
SLA Performance
Water
Gas
Electric
0255075100
Actual
Target
SOP Status
Completed 68%
In Progress 25%
Overdue 7%
Today's Schedule
Field Team Briefing
9:00 AM - 9:30 AM
Water Main Inspection
10:00 AM - 12:00 PM • North Zone
Gas Meter Installation
2:00 PM - 4:00 PM • West Zone
Full Calendar →
MacBook Pro

Field Service & Work Orders

Mobile access to full account and asset details. GPS-enabled routing. Real-time status updates.

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Jobs move faster. Crews stay informed.
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35% more service calls completed per day.
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Real-time field access to full records.

Asset Management

Every pipe, valve, grid - mapped and tracked. Maintenance history tied to each asset.

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Know what you have. Know where it is.
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100% asset visibility.
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Maintenance history preserved.
SMART360 Asset Management
Monitor and manage your utility assets
All Assets
Overview
Financial
O&M
Energy
Inventory
Compliance
Total Usage ?
145,230
kWh
↗ 4.9%
Energy Cost ?
$18,650
$0.128/kWh
3.2% under budget
Peak Demand ?
2,450
of 2,800 kW
Reliability ?
99.2%
uptime
3 backup events
Efficiency ?
78.0%
load factor
12.5% renewable
Cost Per Unit
$0.128
per kWh
Budget Usage
15.7%
of budget
Demand Charges
$3,260
this period
Power Factor
0.94
efficiency rating
Energy Consumption by Facility
Main Treatment Plant
36%
52k kWh
$6,760
North Pump Station
20%
29k kWh
$3,720
South Treatment Facility
17%
25k kWh
$3,170
Administrative Complex
12%
18k kWh
$2,330
Maintenance Workshop
15%
21k kWh
$2,670
MacBook Pro
SMART360 Asset Management
Monitor and manage your utility assets
All Assets
Overview
Financial
O&M
Energy
Inventory
Compliance
Overall Compliance
66.7%
Quality Exceedances
8
This month
Water Quality
89.3%
Overdue Inspections
3
Pending
Customer Complaints
12
↘ 18.5%
Primary Standards Compliance
Total Coliform
OK
0 / 5 %
Last: Jan 10, 2024
Lead (90th pct)
OK
8.2 / 15 ppb
Last: Dec 15, 2023
Copper (90th pct)
WARN
0.8 / 1.3 ppm
Last: Dec 15, 2023
Nitrates
OK
4.2 / 10 ppm
Last: Jan 08, 2024
TTHMs
WARN
65 / 80 ppb
Last: Jan 05, 2024
HAA5
OK
45 / 60 ppb
Last: Jan 05, 2024
Active Violations 3
Monitoring Violation
MAJOR
Parameter: Total Coliform Rule
Detected: Jan 05, 2024 • Due: Jan 20, 2024
CORRECTING
Treatment Technique
MINOR
Parameter: Disinfection Byproducts
Detected: Jan 12, 2024 • Due: Feb 05, 2024
CORRECTING
Sampling Schedule 5 tests
Bacteriological
BEHIND
Progress28/30
Frequency: DailyNext: Jan 12
Disinfection Byproducts
ON TRACK
Progress4/4
Frequency: QuarterlyNext: Apr 05
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Reports & Analytics

Pre-built dashboards for billing, collections, field ops, and compliance. Exportable reports ready in seconds.

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Answers ready when leadership asks.
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80% faster report generation.
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Audit-ready documentation.
WHY SMART360 FITS YOUR NEEDS

What you're really replacing

utility management platform icon

Utility First Platform

Built for this. Nothing else.

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Cloud-Native. Vendor Hosted

Cloud-native SaaS. Innovation first. SOC 2 aligned. NIST 800-53 certified.

9:41

Analytics & Insights

Total Revenue
$298,500
↑ 12.5% from last month
Service Requests
718
↑ 6.3% from last month
Collection Rate
82%
↑ 3.2% from last month
Active Complaints
24
↑ 5.6% from last month
Revenue
Services
Usage
Revenue Trend
60000 45000 30000 15000 Jan Feb Mar Apr May Jun
Revenue by Consumer Category
32000 24000 16000 8000 Jan Feb Mar Apr May Jun

Consumer Account Summary

Active Accounts
1,256 ↑ 2.2%
Total number of active customer accounts
New Accounts
24 ↑ 5.8%
Recently created accounts in this period
Account Health Score87%
Overall health based on payment history and account status
Account Segments
Distribution of accounts by customer segment
Filter View All
all-in-one cloud-based platform

All-in-One Platform

CIS, billing, meter data, service orders, assets. One login. One vendor.

integrations for utility software

25+ Built-In Integrations

ERP, Finance, Payments, AMI and more. Connects to What You Already Own.

Get started
Learn more

Success Story

Water Utility

How Island Water Authority runs 20,000+ consumers across two islands without a legacy headache

99.7%
Billing Automation Rate
2.3 days
Average Service Request Resolution
95.2%
Meter Read Validation Accuracy

Size: 28,000 connections

How a Pacific island water authority modernized billing, meter reads, and field ops across two territories with SMART360 by Bynry.

Read Full Case Study ->

What Utility Leaders Are Saying

What others are saying about SMART360

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.
reshimna williams
Reshimna William
Project Manager at Isle Utilities
SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.
john mauli
John Mauli
IT leader at Island Water Authority
What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.
doug rosenberg
Doug Rosenberg
Business Advisor with Deep Utility Experience

Still Juggling Five Systems for One Job?

Billing. Meters. Field ops. Assets. Analytics. See how it works when everything's actually connected.

Book a Demo Today

Got Questions? We've Got Answers!

How is your pricing calculated?

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Our pricing is based on the total number of meters your utility manages. This includes water, electric, gas, or wastewater connections. We count each service point as one connection, even if a single customer has multiple services.

What happens if we exceed our plan's connection count?

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If your utility grows and exceeds your plan's connection count, we'll automatically adjust your billing for the additional connections at your current rate. We'll notify you if you're approaching a tier where a different plan might be more cost-effective.

Can we start with SMART Billing and upgrade later?

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Yes, you can upgrade your plan at any time. Downgrades are also possible at the end of your billing cycle. We'll work with you to ensure a smooth transition between plans with no service interruption.

Do you charge per user?

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No, our standard implementation is included in the subscription price for all plans. We offer premium implementation services for complex migrations or custom integrations at an additional cost, but these are optional.

How are integrations priced (standard vs additional)?

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Standard integrations are included in your subscription plan. If you require custom integrations with legacy systems outside of our standard offerings, our team will scope the project and provide a separate quote as part of our premium implementation services.

How long does it take to deploy the software?

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Deployment timelines vary based on the size of your utility and the complexity of your data migration. Standard implementations typically take between 20 to 24 weeks, while highly complex deployments may take longer. We will provide a detailed timeline during your onboarding process.

Do you offer multi-year contracts with additional savings?

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Yes, we offer multi-year contracts with additional savings. Two-year contracts receive an additional 5% discount, and three-year contracts receive an additional 10% discount beyond the annual billing savings.

Is data migration included in your plan?

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Basic data migration is included in all plans. The Professional and Enterprise plans include more comprehensive data migration services. Complex migrations from legacy systems may require additional services, which we can quote separately.

Do I need to pay extra for system updates?

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All system updates are included in your subscription at no additional cost. The Essential plan receives quarterly updates, while Professional and Enterprise plans receive monthly updates. Critical security updates are deployed to all customers immediately.

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Delaware 19901
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India (Operations)

Bynry Inc.
Serene Tower, Pakharbaug
Pune, Maharashtra 411021
+91 93252-51217

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