Built for Member-Owned Utilities

Your Members Deserve a Modern Platform.

One system for billing, meters, service orders, and member portal. Built for co-ops with 3,000–100,000 meters. Pay per meter. Go live in 20–24 weeks.
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Utility-focused. Industry-recognized. Investor-backed.

TRUST
See how small and mid-sized utilities achieved measurable ROI with SMART360.
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ROI Increased

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Built-in Integrations

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What Keeps Co-Op Leaders Up at Night

Phone App - Elements Webflow Library - BRIX Templates

NISC Costs Keep Rising

Annual fees climb but your meter count stays flat. Every renewal is a harder conversation with your board.

Desktop App - Elements Webflow Library - BRIX Templates

Five Systems, One Staff

Your team toggles between tools all day. Billing in one, outages in another, capital credits in a spreadsheet.

Multiple Users - Elements Webflow Library - BRIX Templates

Rate Complexity Grows

Demand charges, TOU, irrigation, seasonal tiers, and power cost pass-throughs all need manual setup.

Gear Icon - Elements Webflow Library - BRIX Templates

Members Want Self-Service

They pay every other bill on their phone. Yours still requires a call to the office.

Monthly Reports - Elements Webflow Library - BRIX Templates

Capital Credits Are Manual

Patronage allocation and retirement tracking live in spreadsheets Janet has maintained since 2014.

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Rural Connectivity Gaps

Field crews lose signal across your service territory. Your system loses data with them.

Built for how electric cooperatives actually operate. One platform for your entire co-op.

How SMART360 Helps Your Co-Op

NISC vs. SMART360

The Real Cost Difference

NISC (iVUE / SCS)
SMART360
Per-module licensing + annual maintenance
Per-meter, all modules included
12–18 months typical migration
20–24 weeks, structured rollout
Capital credits via add-on or manual
Patronage built into billing engine
SmartHub as separate product
Member portal included, mobile-first
SAIDI/SAIFI requires OMS module
Reliability reporting built in

Success Story

Water Utility

Island Water Authority Reduces Costs by 47%

92%
decrease in billing errors
35%
more service calls
$1.2M
savings annually

Size: 28,000 connections

28,000 connections. How a municipal utility replaced legacy systems and achieved 99% billing accuracy with 47% lower costs in year one.

Read Full Case Study

Questions Co-Op Leaders Ask

Can SMART360 handle capital credits and patronage?

Yes. Patronage capital allocations, retirements, and member equity tracking are built into the billing engine. No separate module or spreadsheet required.

How does migration from NISC work?

A structured 20–24 week process. OCR-based data extraction pulls member records, billing history, and meter data. Your staff continues daily operations during transition.

Can it handle demand, TOU, and irrigation rates?

All rate structures are template-based. Demand charges, TOU, seasonal tiers, irrigation, and PCA pass-throughs — configured by your staff without code.

Will the member portal work in rural areas?

The portal is mobile-first and designed for low-bandwidth connections common in rural service territories. Members can pay and submit requests on any device.

Our office runs on three people. Is this realistic?

Built for exactly that team size. One platform, one login, one training path. Automated billing and service order routing reduce manual tasks significantly.

Does SMART360 generate SAIDI/SAIFI reports?

Yes. Reliability metrics pull from AMI data and outage records. SAIDI and SAIFI reports available for your G&T and board reporting.

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