Every metered service point moved into SMART360 with validated read history, including reconciliation of records carried forward from the legacy system.
Full customer base transferred with billing history and account structure intact, validated at each migration stage.
Water, sewer, trash, and fire service billed through a single cycle rather than separate tools and manual workarounds.
SMART360 has helped us modernize our utility operations by providing a more intuitive platform, improving our workflows, and giving our team better visibility into our operational data.
A municipal utility in southeast Iowa serving roughly 25,320 residents replaced its legacy Tyler Incode v9 system with SMART360, consolidating water, sewer, trash, and fire service billing onto one cloud-native platform. The project migrates 9,912 consumer records and 10,439 meters across seven SMART360 modules, run by a six-person team without a dedicated IT department.
| Utility | Municipal utility, southeast Iowa |
| Service area | Approximately 25,320 residents |
| Consumers | 9,912 |
| Meters | 10,439 |
| Services billed | Water, sewer, trash, fire service |
| Team size | 6 people |
| Previous system | Tyler Incode v9 |
| Core pain point | A lean team spending its day navigating software instead of running the utility |
| Platform | SMART360 utility billing software by Bynry |
| Status | Mid-implementation, started February 2026 |
These are project-scope figures confirmed by the implementation team. Operational outcome metrics will be published after go-live.
| Metric | Value | What it represents |
|---|---|---|
| Meters migrated | 10,439 | Every metered service point moved into SMART360 with validated read history, including reconciliation of records carried forward from the legacy system |
| Consumer records migrated | 9,912 | Full customer base transferred with billing history and account structure intact, validated at each migration stage |
| Services on one platform | 4 | Water, sewer, trash, and fire service billed through a single cycle rather than separate tools and manual workarounds |
A municipal utility in southeast Iowa bills four separate services to the same households: water, sewer, trash, and fire service. Every month, roughly 9,900 accounts each need four line items calculated correctly, reconciled, and delivered as one bill. Six people do all of it. There is no IT department, no billing analyst, no systems administrator whose only job is the software.
For years the utility ran on Tyler Incode v9. The system worked, in the narrow sense that bills went out and payments came in. But it had quietly become the limiting factor on what six people could accomplish in a day.
The problems were not dramatic failures. They were the accumulating kind. The interface lacked basic navigational conveniences, down to a missing back button, so routine tasks took more clicks than they should. Multiply a handful of unnecessary steps by every account touched in a billing cycle, and the arithmetic stops being trivial. Operational activities that should have been automatic required manual intervention, and manual data handling on a six-person team means the person who catches errors is the same person who has to make them right.
The deeper cost was attention. Staff time went to operating the software rather than operating the utility. For a team where one person often covers multiple roles, that trade is expensive in a way that does not show up on any invoice.
Key friction points before SMART360
Is your team spending more time operating the software than operating the utility?
That question, more than any feature comparison, is what moved this utility to evaluate a replacement. It is the same question that drives most of the shortlists in our roundup of the best utility billing software in 2026.
The utility evaluated its options against the reality of a lean multi-service municipal operation rather than against a feature matrix. Four factors drove the decision.
The architecture point mattered most. The lesson of an aging system is not that it fails, it is that it stops being able to change. The utility was not shopping for a better version of what it had. It was looking for a platform that could absorb new services, new rate structures, and new workflows without a procurement event every time.
Seven modules. One platform. Each one replacing a manual process or a limitation the team had learned to work around.
| Module | What it covers |
|---|---|
| Billing | Four-service billing (water, sewer, trash, fire) in a single cycle with automated rate application |
| Meter Management | Meter inventory, read cycles, condition tracking, and validation across 10,439 meters |
| Work Orders | Field task assignment, tracking, and closure in a logged workflow rather than paper and phone calls |
| Asset Management | Unified asset hierarchy with maintenance scheduling and condition visibility |
| Consumer Portal | Customer self-service for account inquiries, billing history, and payments |
| Reporting | Operational and financial reporting from one consolidated data source |
| Communication Hub | Centralized customer notifications and outbound communication |
Meter management carried the heaviest migration load, which is the pattern in most multi-service replacements. The operational case for consolidated meter data is strongest exactly where read validation and billing sit on the same platform.
Migrating a live utility is among the higher-risk decisions a municipal organization makes. Customer data, billing histories, and meter records have to move cleanly. Errors do not stay contained in a spreadsheet, they surface as wrong bills, missed service requests, and gaps in the record when an audit arrives. For Iowa utilities, those records also carry state regulatory reporting obligations that do not pause for a system transition.
The implementation follows SMART360's structured onboarding model, built so a small team can migrate without standing up a project office.
Migration scale: 9,912 consumer records and 10,439 meters, with customer, meter, and operational data integrity validated at each stage. Implementation began in February 2026.
What does your vendor do if the first billing cycle does not reconcile?
It is the question worth asking before signing, and the answer should exist in writing before migration starts.
This utility is mid-implementation. The honest position is that the project has confirmed scope and confirmed migration figures, and does not yet have operational outcome metrics. Those will be measured after go-live and published then.
Confirmed to date
What the utility set out to achieve
SMART360 has helped us modernize our utility operations by providing a more intuitive platform, improving our workflows, and giving our team better visibility into our operational data.
The roadmap runs through go-live and into measurement. Post-go-live, the utility moves into hypercare with a named customer success contact, followed by the first validated billing cycles across all four services. Outcome metrics get captured against the pre-migration baseline, which is what converts this from an implementation story into a results story.
For a six-person team billing four services to 25,000 residents, the outcome that matters is straightforward: the same people, doing the same work, spending less of the day fighting the system that is supposed to help them.
SMART360 is designed for water, electric, and gas utilities in the 3,000 to 100,000 connection range, including multi-service municipal utilities that bill water, sewer, trash, and other services through one system. This Iowa utility, at 10,439 meters serving roughly 25,320 residents, sits in the middle of that range.
Yes. This utility bills water, sewer, trash, and fire service through SMART360 in a single billing operation rather than maintaining separate tools or manual workarounds for each service. Multi-commodity municipal billing is a native capability, not a customization.
For a utility of roughly 10,000 meters, implementation is scoped across ten structured stages covering kickoff, discovery, configuration, walkthrough, data migration, integration, training, user acceptance testing, signoff, and go-live. This project began in February 2026.
Consumer records and billing histories transfer into SMART360 with integrity validation at each stage of the migration. For this utility, that covers 9,912 consumer records and 10,439 meters, with customer, meter, and operational data validated before production cutover.
Running billing, meter data, work orders, asset management, and a customer portal on one platform removes the third-party integrations that cause most billing errors and data-integrity problems. For a lean team, it also means one system to learn and operate rather than several that have to be reconciled.
SMART360 is built for utilities that need to modernize billing and operations without an enterprise-scale implementation. Cloud-native, multi-service, and sized for utilities running 3,000 to 100,000 connections.
United States (Corporate)
Bynry Inc.
8 The Green STE.R,
Dover, Kent,
Delaware 19901
+1 732-630-0285
India (Operations)
Bynry Inc.
Serene Tower, Pakharbaug
Pune, Maharashtra 411021
+91 93252-51217
