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SMART360 vs Muni-Link

smart360 vs muni link:which fits your utility?

Two Cloud Platforms,
Built For Different Jobs.

SMART360 vs. Muni-Link is not a cloud question, because both run in the cloud and both are built for utilities. For teams at US water, electric and gas utilities with 3,000 to 100,000 connections, the decision is whether you want to run billing, meter data, field work and assets in one platform, reduce the number of systems your team reconcile.

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Analytics & Insights
Total Revenue
$298,500
↑ 12.5% from last month
Service Requests
718
↑ 8.3% from last month
Collection Rate
82%
↑ 3.2% from last month
Active Complaints
24
↓ 5.8% from last month
Revenue
Services
Usage
Revenue Trend
60000 45000 30000 15000
Revenue by Consumer Category
32000 24000 16000 8000

How SMART360 Differs

Three differences that set SMART360 apart

Quick Response

Meter data and assets inside the platform

Muni-Link

Provides a customer information system, billing, payments, service orders, a customer portal and customer notifications. Its integrations page lists meter reading, asset management and GIS as connections to other platforms.

SMART360

Includes meter data management and asset management in the same platform as billing, customer information and service orders, so a small team works from one record of each account, meter and asset.

Top Quality

Built for water, electric and gas

Muni-Link

Lists water, sewer and stormwater utilities, trash and garbage authorities, municipal and regional governments, and flat-rate service providers as the organizations it serves.

SMART360

Built for water, electric and gas utilities with 3,000 to 100,000 connections, including utilities that bill more than one service from one system.

Language

A go-live you can plan around

Muni-Link

Describes a customer-centered implementation process with a dedicated implementation team. A standard timeline is not published as of September 2026.

SMART360

A standard implementation runs 20 to 24 weeks. Data is migrated in validated stages, a full billing cycle runs in parallel against the current system, and a documented rollback stays in place through the first validated cycle.

AT-A-GLANCE COMPARISON

SMART360 Vs Muni-Link

Dimensions Muni-Link SMART360
Delivery 100% cloud-based, hosted on Amazon Web Services1 Cloud-native, multi-tenant
Built for Water, sewer and stormwater utilities, trash authorities, municipal governments, flat-rate providers2 US water, electric and gas utilities, 3,000 to 100,000 connections
Core modules Customer information system, billing, payments, service orders, customer portal, notifications3 Billing, customer information, meter data management, service orders, asset management, customer portal
Meter data Integration to AMI and AMR platforms4 Meter data management in the platform, plus AMI and AMR integrations
Asset management Integration to asset management platforms4 In the platform
Accounting Integrations with QuickBooks, Sage Intacct and NetSuite4 Pre-built accounting connectors, part of 25+ pre-built integrations
Support Unlimited support included2 Standard support included in every package
Pricing Not shown on its website Priced per account, unlimited users6
Go-live Standard timeline not published 20 to 24 weeks6
Ownership Owned by Neptune Technology Group, a metering systems company5 Product of Bynry Inc.

1 Muni-Link cloud hosting: muni-link.com, utility billing software (as of September 2026).

2 Organizations served and support model: muni-link.com, company.

3 Product modules: muni-link.com.

4 Integrations for meter reading, asset management and accounting: muni-link.com, integrations.

5 Ownership: muni-link.com, company; neptunetg.com.

6 SMART360 packages and implementation timeline: bynry.com/pricing.

Comparisons reflect Bynry's understanding of publicly available information as of September 2026. Where a detail is not publicly available, it is not stated. All product and company names are trademarks of their respective owners. Bynry is not affiliated with or endorsed by Muni-Link, LLC or Neptune Technology Group.

Results Utilities have Measured on SMART360

john mauli
Island Water Authority
35,400 consumers, deployed in 10 weeks. Read Case Study ->
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Meters Live

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Faster meter to bill

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Lower Operating Cost

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Higher Customer Satisfaction

MUNI-LINK OR SMART360?

When SMART360 is a better fit

You want meter data and billing in one system

Many small utilities read meters in one tool, bill in another, and track assets in a third. Each handoff is an export, an import and a check. SMART360 keeps meter data management, billing, service orders and asset records in one platform, so a missing or unusual read is visible before the bill run and a meter change carries through to the account without re-entry.

Feature illustration

You bill electric or gas, or more than one service

SMART360 is built for water, electric and gas utilities with 3,000 to 100,000 connections. A utility that bills electric or gas, or several services to the same customer, can run them from one system with one set of rates, accounts and reports.

Feature illustration

You have to give a council or board a date and a number

A council or board wants a go-live window and a cost it can approve. SMART360 runs a standard 20 to 24 week implementation with a parallel billing cycle before cutover, and it is priced per account with unlimited users, so the cost follows the number of accounts you serve and does not rise when you add staff.

Feature illustration

MUNI-LINK OR SMART360?

How To Compare?

  1. List the systems you run today.

    Write down every tool used in one billing cycle: meter reading, billing, payments, work orders, assets and accounting. Count the exports and imports between them.

  2. Decide which of those you want inside one platform.

    If billing, payments and service orders are enough, say so. If meter data and asset records also need to sit with billing, add them to the requirement.

  3. Ask both vendors to run your billing cycle.

    Give each the same sample of rates, accounts and meter reads, including a missing read and a meter change, and watch how each handles them.

  4. Ask for the go-live plan in writing.

    Request the number of weeks from contract to go-live, whether a parallel billing cycle is included, what happens if the first cycle does not match, and a reference utility of your size.

What Utility Leaders Are Saying

What others are saying about SMART360

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.
reshimna william
Reshimna William
Project Manager at Isle Utilities
SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.
john mauli
John Mauli
IT leader at Island Water Authority
What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.
doug rosenberg
Doug Rosenberg
Business Advisor with Deep Utility Experience

See SMART360 run your billing cycle

SMART360 is a cloud-native platform for US water, electric and gas utilities, with billing, meter data, service orders and assets in one system, priced per account with unlimited users.

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Common FAQs

Is SMART360 or Muni-Link better for a small utility?

down arrow
It depends on what the utility needs in one system. Muni-Link provides customer information, billing, payments and service orders for water, sewer, stormwater and trash utilities. SMART360 adds meter data management and asset management in the same platform and is built for water, electric and gas utilities with 3,000 to 100,000 connections.

Are SMART360 and Muni-Link both cloud-based?

down arrow
Yes. Muni-Link describes its product as 100% cloud-based and hosted on Amazon Web Services. SMART360 is a cloud-native, multi-tenant platform. The decision is about scope and fit, not about the cloud.

Who owns Muni-Link?

down arrow
As of September 2026, Muni-Link states that it is owned by Neptune Technology Group, a metering systems company. SMART360 is a product of Bynry Inc. and connects to meter systems from several manufacturers, including Neptune.

What happens to our historical data?

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Full migration - customer records, billing history, meter reads, service orders. We validate accuracy before go-live.

How long does a SMART360 implementation take?

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A standard SMART360 implementation runs 20 to 24 weeks. Data is migrated in validated stages and a full billing cycle runs in parallel against the current system before cutover.

Is SMART360 secure and compliant?

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SOC 2 certified. Hosted on AWS with 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.

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