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SMART360 vs SEW

smart360 vs SEW:which fits your utility?

A Utility Platform,
And a CX Layer.

SMART360 vs. SEW is really a question about layers. SEW is a customer-experience, workforce and payments platform that runs on top of a utility's existing CIS. SMART360 is the customer information and billing platform itself, with the consumer portal and payments already inside for teams at US water, electric and gas utilities with 3,000 to 100,000 connections.

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How SMART360 Differs

Three differences that set SMART360 apart

Quick Response

System of record, or experience layer

SEW

A customer-experience, workforce and payments platform that connects across a utility's systems and adds a modern customer and field experience on top of the customer information system a utility already runs.

SMART360

The customer information and billing system of record itself, with billing, meter data, service orders, assets and the consumer portal in one platform.

Top Quality

One platform, or a layer plus a CIS

SEW

The utility keeps its current customer information system and adds SEW's experience layer, so there are two systems and an integration between them to run and maintain.

SMART360

A lean team runs billing, meter data, field work and the consumer portal in one system, with no separate engagement layer to integrate.

Language

Built for the small or mid US utility

SEW

An enterprise-scale platform used by large utilities worldwide. SEW states it serves 470+ utilities across 47+ countries.

SMART360

Built for US water, electric and gas utilities with 3,000 to 100,000 connections, including utilities that bill more than one service from one system.

AT-A-GLANCE COMPARISON

SMART360 Vs SEW

Dimensions SEW SMART360
Role in the stack Customer-experience, workforce and payments layer on top of a CIS1 Customer information and billing system of record
How it describes itself "Vertical AI Native Platform", "Connected OS for Energy and Utilities"1 Cloud-native utility platform
Products SmartCX, SmartWX, SmartiX, SmartBX, SmartGX, SmartPX, SmartBITs2 Billing, customer information, meter data management, service orders, asset management, consumer portal
Billing and payments Customer-facing billing and payment experience4 Billing and rating engine in the platform, with payments
Meter data Connects and analyzes data across utility systems2 Meter data management in the platform
Consumer portal Yes Yes, included
Built for Power, gas, water and energy retailers worldwide; SEW states 470+ utilities across 47+ countries3 US water, electric and gas utilities, 3,000 to 100,000 connections
Deployment model Adds a layer to your existing CIS Replaces the CIS with one platform
Pricing Not shown on its website Priced per account, unlimited users5
Go-live Not published 20 to 24 weeks5

1 SEW platform and positioning: sew.ai (as of September 2026).

2 SEW products and integration across utility systems: sew.ai, connected platform.

3 Utilities and countries served (SEW's own figures): sew.ai.

4 SEW billing and payment experience: sew.ai, billing and payment.

5 SMART360 packages and implementation timeline: bynry.com/pricing.

Comparisons reflect Bynry's understanding of publicly available information as of September 2026. Where a detail is not publicly available, it is not stated. All product and company names are trademarks of their respective owners. Bynry is not affiliated with or endorsed by Smart Energy Water.

Results Utilities have Measured on SMART360

john mauli
Island Water Authority
35,400 consumers, deployed in 10 weeks. Read Case Study ->
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Meters Live

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Faster meter to bill

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Lower Operating Cost

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Higher Customer Satisfaction

SEW OR SMART360?

When SMART360 is a better fit

You want to replace the CIS, not add to it

If the customer information system is the thing holding the utility back, a modern experience layer on top does not fix the system underneath. SMART360 replaces the CIS with one platform, so billing, meter data, service orders and the consumer portal live in the same place and there is no older system left to work around.

Feature illustration

A lean team runs the whole utility

When one person covers billing, customer service and reporting, a second system and an integration to maintain is real work. Keeping billing, meter data, field work and the consumer portal in one platform means fewer systems to reconcile and one record for each account and meter.

Feature illustration

You are a small or mid US utility

SMART360 is built for water, electric and gas utilities with 3,000 to 100,000 connections. It is scoped, priced and implemented for that size, rather than for the large enterprise utilities an international CX platform is built to serve.

Feature illustration

SEW OR SMART360?

How To Compare?

  1. Map the systems you run today.

    Write down your customer information system, billing, meter data, field work, consumer portal and payments. Mark which are one system and which are separate tools with integrations between them.

  2. Decide whether you are replacing the CIS or adding to it.

    If the customer information system stays, a layer like SEW modernizes the experience on top of it. If the customer information system is the problem, compare one-platform replacements instead.

  3. Count the integrations each option keeps.

    A layer on top of a CIS adds an integration to build and maintain between two systems. One platform removes that integration. Write down which systems each option would leave you running.

  4. Ask each vendor for the go-live plan and a reference.

    Request the number of weeks to go-live, whether a parallel billing cycle is included if you are replacing the CIS, and a reference utility of your size and type that you can call.

What Utility Leaders Are Saying

What others are saying about SMART360

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.
reshimna william
Reshimna William
Project Manager at Isle Utilities
SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.
john mauli
John Mauli
IT leader at Island Water Authority
What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.
doug rosenberg
Doug Rosenberg
Business Advisor with Deep Utility Experience

See SMART360 run your billing cycle

SMART360 is a cloud-native platform for US water, electric and gas utilities, with billing, meter data, service orders, assets and the consumer portal in one system, priced per account with unlimited users.

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Common FAQs

Is SEW a CIS or billing system?

down arrow
SEW describes itself as a customer-experience, workforce and payments platform that connects across a utility's systems, and it is usually added on top of an existing customer information system. SMART360 is the customer information and billing system of record, with the consumer portal and payments included in the same platform.

Do SMART360 and SEW compete, or work together?

down arrow
For many utilities they are complementary, because SEW can add a customer-experience layer to an existing customer information system. The comparison matters when a small or mid utility is choosing between adding an experience layer to an older system and replacing that system with one platform that already includes the customer experience.

Is SMART360 or SEW better for a small utility?

down arrow
For a small or mid US utility with 3,000 to 100,000 connections that wants billing, meter data, field work and the consumer portal in one system run by a lean team, SMART360 fits closely. SEW is an enterprise platform used by large utilities worldwide, so it fits a large utility or one keeping its current system and modernizing only the customer experience.

What happens to our historical data?

down arrow
Full migration - customer records, billing history, meter reads, service orders. We validate accuracy before go-live.

How long does a SMART360 implementation take?

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A standard SMART360 implementation runs 20 to 24 weeks. Data is migrated in validated stages and a full billing cycle runs in parallel against the current system before cutover.

Is SMART360 secure and compliant?

down arrow
SOC 2 certified. Hosted on AWS with 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.

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