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SMART360 vs CUSI

smart360 vs cusi: which fits your utility?

Two Billing Platforms,
Different Scope.

SMART360 vs. CUSI is a comparison between two billing & CIS platforms built for utilities. For teams at US water, electric and gas utilities with 3,000 to 100,000 connections, the decision comes down to whether you want meter data, service orders and asset records in the same platform as billing, whether you want a multi-tenant cloud platform, and whether you need a go-live window you can plan around.

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32000 24000 16000 8000

How SMART360 Differs

Three differences between SMART360 and CUSI

Quick Response

Meter data and assets inside the platform

CUSI

Its published products are UB4 for billing and customer information, a Customer Web Portal, a Mobile Meter Reading Service and Mobile Service Orders. Its integrations page lists asset management as connections to platforms such as Trimble Cityworks, Lucity and IBM Maximo.

SMART360

Includes meter data management and asset management in the same platform as billing, customer information and service orders, so a small team works from one record of each account, meter and asset.

Top Quality

Multi-tenant cloud, or hosted and on-premise options

CUSI

Offers UB4 as a hosted, browser-based application and UMS as an on-premise option.

SMART360

A cloud-native, multi-tenant platform where every customer runs the same version, so updates reach every utility at once without an upgrade project.

Language

A go-live you can plan around

CUSI

Reports an average of more than 60 implementations a year. A standard implementation timeline is not published on its website as of October 2026.

SMART360

A standard implementation runs 20 to 24 weeks. Data is migrated in validated stages, a full billing cycle runs in parallel against the current system, and a documented rollback stays in place through the first validated cycle.

AT-A-GLANCE COMPARISON

SMART360 Vs CUSI

Dimensions CUSI SMART360
Delivery UB4 hosted and browser-based; UMS on-premise option2 Cloud-native, multi-tenant
Built for Utilities across North America; 1,150+ utilities served1 US water, electric and gas utilities, 3,000 to 100,000 connections
Products UB4 billing and CIS, Customer Web Portal, Mobile Meter Reading Service, Mobile Service Orders2 Billing, customer information, meter data management, service orders, asset management, consumer portal
Meter data Mobile meter reading, plus integrations with Neptune, Sensus, Itron, Badger Meter, Kamstrup and others3 Meter data management in the platform, plus AMI and AMR integrations
Asset management Integrations with Trimble Cityworks, Lucity, IBM Maximo and others3 In the platform
Accounting Integrations with Sage Intacct, MIP Fund Accounting, SAP and QuickBooks3 Pre-built accounting connectors, part of 25+ pre-built integrations
Pricing Not shown on its website Priced per account, unlimited users4
Go-live Standard timeline not published; 60+ implementations a year1 20 to 24 weeks4
Company Jonesboro, Arkansas; 40+ years in utility software1 Product of Bynry Inc.

1 CUSI company, customers served and implementations: cusi.com (as of October 2026).

2 CUSI products and delivery options: cusi.com, software; cusi.com, UB4.

3 CUSI integrations for meter reading, asset management and accounting: cusi.com, integrations.

4 SMART360 packages and implementation timeline: bynry.com/pricing.

Comparisons reflect Bynry's understanding of publicly available information as of October 2026. Where a detail is not publicly available, it is not stated. All product and company names are trademarks of their respective owners. Bynry is not affiliated with or endorsed by Continental Utility Solutions, Inc.

Results Utilities have Measured on SMART360

john mauli
Island Water Authority
35,400 consumers, deployed in 10 weeks. Read Case Study ->
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Meters Live

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Faster meter to bill

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Lower Operating Cost

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Higher Customer Satisfaction

CUSI OR SMART360?

When SMART360 is a better fit

You want meter data, assets and billing in one system

Many small utilities bill in one system, read meters in another, and track assets in a third. Each handoff is an export, an import and a check. SMART360 keeps meter data management, billing, service orders and asset records in one platform, so a missing or unusual read is visible before the bill run and a meter change carries through to the account without re-entry.

Feature illustration

You want every update without an upgrade project

On a multi-tenant platform every customer runs the same version, so new features and fixes arrive for everyone at once. There is no version to upgrade, no server to maintain, and no separate on-premise copy to keep current.

Feature illustration

You have to give a council or board a date and a number

A council or board wants a go-live window and a cost it can approve. SMART360 runs a standard 20 to 24 week implementation with a parallel billing cycle before cutover, and it is priced per account with unlimited users, so the cost follows the number of accounts you serve and does not rise when you add staff.

Feature illustration

CUSI OR SMART360?

How To Compare?

  1. List the systems you run today.

    Write down every tool used in one billing cycle: meter reading, billing, payments, work orders, assets and accounting. Count the exports and imports between them.

  2. Decide which of those you want inside one platform.

    If billing, payments and service orders are enough, say so. If meter data and asset records also need to sit with billing, add them to the requirement.

  3. Ask both vendors to run your billing cycle.

    Give each the same sample of rates, accounts and meter reads, including a missing read and a meter change, and watch how each handles them.

  4. Ask for the go-live plan in writing.

    Request the number of weeks from contract to go-live, whether a parallel billing cycle is included, what happens if the first cycle does not match, and a reference utility of your size.

What Utility Leaders Are Saying

What others are saying about SMART360

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.
reshimna william
Reshimna William
Project Manager at Isle Utilities
SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.
john mauli
John Mauli
IT leader at Island Water Authority
What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.
doug rosenberg
Doug Rosenberg
Business Advisor with Deep Utility Experience

See SMART360 run your billing cycle

SMART360 is a cloud-native platform for US water, electric and gas utilities, with billing, meter data, service orders, assets and the consumer portal in one system, priced per account with unlimited users.

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Common FAQs

Is SMART360 or CUSI better for a small utility?

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It depends on what the utility wants in one system. CUSI provides utility billing and a customer information system, a customer web portal, mobile meter reading and mobile service orders, and connects to separate asset management platforms. SMART360 adds meter data management and asset management in the same platform and is built for water, electric and gas utilities with 3,000 to 100,000 connections.

Is CUSI cloud-based?

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CUSI offers UB4 as a hosted, browser-based application and UMS as an on-premise option. SMART360 is a cloud-native, multi-tenant platform where every customer runs the same version.

Does CUSI integrate with asset management systems?

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Yes. CUSI lists integrations with work and asset management platforms including Trimble Cityworks, Lucity and IBM Maximo. SMART360 includes asset management and service orders in the platform itself, so a utility that does not already run a separate asset system does not need to add one.

What happens to our historical data?

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Full migration - customer records, billing history, meter reads, service orders. We validate accuracy before go-live.

How long does a SMART360 implementation take?

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A standard SMART360 implementation runs 20 to 24 weeks. Data is migrated in validated stages and a full billing cycle runs in parallel against the current system before cutover.

Is SMART360 secure and compliant?

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SOC 2 certified. Hosted on AWS with 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.

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Bynry Inc.
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+91 93252-51217

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