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SMART360 vs Cityworks

smart360 vs cityworks: which fits your utility?

Run The Bill,
Keep Your Cityworks.

Trimble Cityworks, now part of Trimble Unity Maintain, is GIS-centric asset and work management built on Esri ArcGIS, used for work orders, inspections and service requests. SMART360 is one platform your own staff runs for billing, customer information, meter data, field work and the consumer portal, built for US water, electric and gas utilities with 3,000 to 100,000 connections, and it connects to Cityworks.

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This Month
3
Analytics & Insights
Total Revenue
$298,500
↑ 12.5% from last month
Service Requests
718
↑ 8.3% from last month
Collection Rate
82%
↑ 3.2% from last month
Active Complaints
24
↓ 5.8% from last month
Revenue
Services
Usage
Revenue Trend
60000 45000 30000 15000
Revenue by Consumer Category
32000 24000 16000 8000

Key Takeaways

  • These are not two versions of the same product. Cityworks manages assets and work in your GIS. SMART360 runs billing and customer accounts.
  • Trimble Cityworks is now part of Trimble Unity Maintain, a cloud platform that requires Esri ArcGIS and keeps your GIS as the source of truth for asset data.
  • SMART360 is one platform for billing, customer information, meter data, service orders and the consumer portal, for utilities with 3,000 to 100,000 connections.
  • Keep Cityworks if your GIS-based work management is working. SMART360 connects to it, or covers assets and service orders itself if you do not run Cityworks.

How SMART360 Differs

Three differences that set SMART360 apart

Assets and work, or billing and accounts

Cityworks

Manages assets, work orders, inspections and service requests, with your Esri ArcGIS data as the authoritative source for asset records.

SMART360

Runs billing, customer information, meter data management, service orders, mobile field apps, asset management and the consumer portal in one platform.

Built around GIS, or built around the bill

Cityworks

Requires Esri ArcGIS and supports ArcGIS Utility Network and ArcGIS Velocity, so sensor data can trigger work orders.

SMART360

Built around the meter-to-cash cycle for US water, electric and gas utilities with 3,000 to 100,000 connections, with Esri ArcGIS among its pre-built integrations.

Use one, or connect both

Cityworks

Connects to other systems through REST APIs and webhooks, often to municipal financial or HR software.

SMART360

Lists Cityworks among its 25+ pre-built integrations, so work orders and asset records in Cityworks stay connected to accounts and billing.

How it works

When utilities start looking at a change

Most utilities do not change billing systems because something broke. They change when one of these events forces a decision:

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A support or contract date is coming up

A support or contract end date on the current system is approaching.

An AMI rollout is coming

An AMI rollout means the billing system has to take in far more meter data.

A new service joins the bill

The utility is adding a service, such as sewer, electric or trash, to the same bill.

Field work is still on paper

Field work and asset records live on paper or in a separate tool.

Key staff are near retirement

The people who know the current system best are close to retirement.
AT-A-GLANCE COMPARISON

SMART360 Vs Cityworks

Dimensions Cityworks SMART360
Best fit Utilities and local governments that want GIS-centric asset and work management on Esri ArcGIS1 Utilities with 3,000 to 100,000 connections that want billing, meter data, field work and assets in one platform
Product Trimble Cityworks, now part of Trimble Unity Maintain, which Trimble describes as the same ecosystem1 SMART360, one cloud-native utility platform
Category Enterprise asset management and work management1 Customer information and billing system, with asset management and service orders included
Delivery Cloud-managed SaaS. Trimble says the on-premises Cityworks version is being sunset1 Cloud-native, multi-tenant, one codebase on AWS, every customer upgraded at once
GIS Requires Esri ArcGIS, with GIS as the source of truth for asset data; supports ArcGIS Utility Network and ArcGIS Velocity1 Esri ArcGIS among 25+ pre-built integrations
Core capabilities Asset inventory and risk assessment, work orders, inspections, service requests, storeroom and analytics1 Billing, customer information, meter data management, service orders, asset management, consumer portal
Finance and billing Connects to financial systems through REST APIs, webhooks and third-party integration tools1 Billing and rating in the platform, plus pre-built accounting connectors
Field apps Trimble Unity Field mobile app1 Mobile apps for meter reading and service orders, included
Related products Trimble Unity Permit for permitting, licensing and land management, plus Unity Construct2 Billing, meter data, field work, assets and the consumer portal in one platform
Connecting the two REST APIs and webhooks1 Cityworks is one of SMART360's 25+ pre-built integrations
Pricing Not shown on its website. Starter, Professional and Elite tiers2 Priced per account, unlimited users3
Go-live Standard timeline not published 20 to 24 weeks, with a parallel billing cycle before cutover3

1 Product, GIS, deployment, capabilities, mobile app and integrations: Trimble Unity Maintain (as of October 2026).

2 Plans and related products: Trimble Unity, compare plans.

3 SMART360 packages and implementation timeline: bynry.com/pricing.

Comparisons reflect Bynry's understanding of publicly available information as of October 2026. Where a detail is not publicly available, it is not stated. All product and company names are trademarks of their respective owners. Cityworks is listed among SMART360's pre-built integrations. Bynry is not affiliated with or endorsed by Trimble Inc.

Results Utilities have Measured on SMART360

john mauli
Island Water Authority
35,000 accounts, with 99% billing accuracy. Read Case Study ->
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Meters Live

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Faster meter to bill

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Billing accuracy

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Customer retention

cityworks AND SMART360?

When SMART360 is a better fit

You serve 3,000 to 100,000 connections.

SMART360 is built only for that range, so the setup, training and support are planned for a small or mid-sized team.

Feature illustration

You need billing and customer accounts, not only work orders

SMART360 runs the meter-to-cash cycle, customer accounts and the consumer portal, with service orders and asset records in the same platform.

Feature illustration

You want Cityworks and billing connected

SMART360 lists Cityworks and Esri ArcGIS among its 25+ pre-built integrations, so work orders and asset records stay connected to accounts and bills.

Feature illustration

cityworks AND SMART360?

How To Compare?

  1. List what each system does today.

    Write down what your GIS, work orders and billing each handle. This shows what you replace and what you keep.

  2. Decide where work orders live.

    Choose whether service orders stay in Cityworks or move into the billing platform.

  3. Test the connection.

    Ask to see a work order and a meter change pass between Cityworks and billing, end to end.

  4. Get the go-live plan in writing.

    Ask for the weeks to go-live, whether parallel billing is included, which integrations are in scope, and a reference utility your size.

What Utility Leaders Are Saying

What others are saying about SMART360

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.
reshimna william
Reshimna William
Project Manager at Isle Utilities
SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.
john mauli
John Mauli
IT leader at Island Water Authority
What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.
doug rosenberg
Doug Rosenberg
Business Advisor with Deep Utility Experience

See SMART360 run your billing cycle

SMART360 is a cloud-native platform for US water, electric and gas utilities, with billing, meter data, service orders, assets and the consumer portal in one system, priced per account with unlimited users.

Book a Demo Today
COMPARING OTHER PLATFORM?

See SMART360 Next To

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SMART360 vs SEW

SMART360 vs SEW

A utility CIS platform and a customer-experience layer: when each fits.

SMART360 vs CUSI

SMART360 vs CUSI

Two billing platforms for utilities, compared on scope, deployment and go-live.

Common FAQs

Do I have to choose between SMART360 and Cityworks?

down arrow
No. Cityworks manages assets and work orders in your GIS, and SMART360 runs billing, customer accounts and meter data. SMART360 lists Cityworks among its pre-built integrations, so you can keep Cityworks and connect it. SMART360 also includes asset management and service orders if you do not run Cityworks.

What happened to Cityworks?

down arrow
Trimble has merged Cityworks into Trimble Unity Maintain, a cloud-managed platform that Trimble describes as fundamentally the same ecosystem. Trimble says the on-premises Cityworks version is being sunset. Unity Maintain still requires Esri ArcGIS.

What does Cityworks cover?

down arrow
Trimble lists asset inventory and risk assessment, work orders, inspections, service requests through a public portal, storeroom and analytics, with Esri ArcGIS as the source of truth for asset data. It connects to financial systems through REST APIs, webhooks and third-party tools.

How is Cityworks priced?

down arrow
Trimble does not publish prices on the pages we checked. Trimble Unity Maintain comes in Starter, Professional and Elite tiers. SMART360 is priced per account with unlimited users.

How long does a SMART360 implementation take?

down arrow
A standard SMART360 implementation runs 20 to 24 weeks. Data is migrated in validated stages and a full billing cycle runs in parallel against the current system before cutover.

Is SMART360 secure and compliant?

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SMART360 is SOC 2 Type II certified and hosted on AWS with a 99.9% uptime SLA. It uses role-based access control, encryption at rest and in transit, and exportable audit logs.

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