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SMART360 vs Itineris UMAX

smart360 vs itineris umax: which fits your utility?

Enterprise Scale,
Or Your Scale.

SMART360 vs. Itineris UMAX compares an enterprise utility suite with a platform built for small and mid-sized utilities. Itineris UMAX is an AI-powered CIS, CRM and ERP platform built on Microsoft Dynamics 365, Azure and the Power Platform, for utilities serving tens of thousands or millions of customers. SMART360 is built for teams at US water, electric and gas utilities with 3,000 to 100,000 connections, with billing, meter data, field work, assets and the consumer portal in one platform.

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Analytics & Insights
Total Revenue
$298,500
↑ 12.5% from last month
Service Requests
718
↑ 8.3% from last month
Collection Rate
82%
↑ 3.2% from last month
Active Complaints
24
↓ 5.8% from last month
Revenue
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Usage
Revenue Trend
60000 45000 30000 15000
Revenue by Consumer Category
32000 24000 16000 8000

Key Takeaways

  • Itineris UMAX is an enterprise CIS, CRM and ERP suite built on Microsoft Dynamics 365, Azure and the Power Platform, for utilities serving tens of thousands or millions of customers.
  • UMAX includes energy-market tools such as broker, contract and real-time pricing management, delivered with consulting and managed services.
  • SMART360 is built for US utilities with 3,000 to 100,000 connections, with billing, meter data, field apps, assets and the consumer portal in one platform.
  • Choose UMAX for a large utility or a Microsoft Dynamics 365 organization. Choose SMART360 for a platform sized to a small or mid utility.

How SMART360 Differs

Three differences that set SMART360 apart

Quick Response

Built for your utility size

Itineris UMAX

Itineris reports 35+ energy and water customers in 7 countries, whose utilities serve 8 million customer accounts, and describes UMAX as built for utilities serving tens of thousands or millions of customers.

SMART360

Built only for US water, electric and gas utilities with 3,000 to 100,000 connections, so setup, training and support are planned around a small or mid-sized team.

Top Quality

A utility platform of its own

Itineris UMAX

Runs on Microsoft Dynamics 365, Azure and the Power Platform, with native integrations to Power BI, Power Apps, Copilot and Microsoft 365.

SMART360

A cloud-native utility platform of its own, hosted on AWS, that connects to accounting systems, including Microsoft Dynamics GP, through pre-built connectors and open APIs.

Language

A plan sized to small team

Itineris UMAX

Includes broker, contract and real-time pricing management for energy markets, and is delivered with solution delivery, consultancy and managed services.

SMART360

A standard 20 to 24 week go-live with a parallel billing cycle before cutover, priced per account with unlimited users.

How it works

When utilities start looking at a change

Most utilities do not change billing systems because something broke. They change when one of these events forces a decision:

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An upgrade is due

The current system needs a server or version upgrade that costs as much as a new project.

An AMI rollout is coming

An AMI rollout means the billing system has to take in far more meter data.

A new service joins the bill

The utility is adding a service, such as sewer, electric or trash, to the same bill.

Field work is still on paper

Field work and asset records live on paper or in a separate tool.

Key staff are near retirement

The people who know the current system best are close to retirement.
AT-A-GLANCE COMPARISON

SMART360 Vs Itineris UMAX

Dimensions Itineris UMAX SMART360
Best fit Large utilities and energy retailers, especially those standardizing on Microsoft Dynamics 365 Utilities with 3,000 to 100,000 connections that want a platform sized to their team
Built for Utilities serving tens of thousands or millions of customers; 35+ energy and water customers in 7 countries1, 2 US water, electric and gas utilities, 3,000 to 100,000 connections
Platform Microsoft Dynamics 365, Azure and the Power Platform, delivered as SaaS2 Cloud-native, multi-tenant platform hosted on AWS
Scope CIS, CRM and ERP modules in one suite1, 3 Billing, customer information, meter data, service orders, assets and the consumer portal
Billing and rates Rates, billing, collections and document management3 Billing and rating engine in the platform
Meter data Meter data management in the suite3 Meter data management in the platform, plus AMI and AMR integrations
Energy markets Broker, contract and real-time pricing management2, 3 Not the focus; built for municipal, co-op and investor-owned distribution utilities
Microsoft tools Native Power BI, Power Apps, Copilot and Microsoft 365 integration2 Connects to accounting systems, including Microsoft Dynamics GP
Pricing Not published Priced per account, unlimited users5
Go-live Not published; delivered with consulting and managed services4 20 to 24 weeks5
Company Itineris1, 6 Bynry Inc.

1 Itineris home page, including customer and account figures: itineris.net (as of October 2026).

2 UMAX platform on Microsoft Dynamics 365, Azure and the Power Platform: Itineris platform.

3 UMAX Customer Platform modules: UMAX Customer Platform.

4 Itineris services, including managed services: Itineris services.

5 SMART360 packages and implementation timeline: bynry.com/pricing.

6 Itineris company history: About Itineris.

Comparisons reflect Bynry's understanding of publicly available information as of October 2026. Where a detail is not publicly available, it is not stated. All product and company names are trademarks of their respective owners. Bynry is not affiliated with or endorsed by Itineris or Microsoft Corporation.

Results Utilities have Measured on SMART360

john mauli
Island Water Authority
35,400 consumers, deployed in 10 weeks. Read Case Study ->
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Meters Live

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Faster meter to bill

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Lower Operating Cost

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Higher Customer Satisfaction

Itineris umax OR SMART360?

When SMART360 is a better fit

You serve 3,000 to 100,000 connections

SMART360 is built only for that range, so the setup, training and support are planned for a small or mid-sized team, not scaled down from a larger deployment.

Feature illustration

You want the utility platform ready to run.

Billing, meter data, service orders, mobile field apps, asset management and the consumer portal live in one platform, so a meter change carries through to the account and the asset record without re-entry.

Feature illustration

You have to give a council or board a date and a number.

SMART360 runs a standard 20 to 24 week implementation with a parallel billing cycle before cutover, and is priced per account with unlimited users.

Feature illustration

ITINERIS UMAX OR SMART360?

How To Compare?

  1. Count what you bill today.

    Write down your connections, each service on the bill, and any commercial, industrial or wholesale rates. This shows whether you need an enterprise rate engine or a platform sized to your utility.

  2. List every product in each proposal.

    For each vendor, write down which products the quote includes for billing, meter data, field work, the customer portal and customer communications, and which are separate subscriptions.

  3. Ask both vendors to run your billing cycle.

    Give each the same sample of rates, accounts and meter reads, including a missing read and a meter change, and watch how each handles them.

  4. Ask for the go-live plan in writing.

    Request the number of weeks from contract to go-live, whether a parallel billing cycle is included, what happens if the first cycle does not match, and a reference utility of your size.

What Utility Leaders Are Saying

What others are saying about SMART360

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.
reshimna william
Reshimna William
Project Manager at Isle Utilities
SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.
john mauli
John Mauli
IT leader at Island Water Authority
What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.
doug rosenberg
Doug Rosenberg
Business Advisor with Deep Utility Experience

See SMART360 run your billing cycle

SMART360 is a cloud-native platform for US water, electric and gas utilities, with billing, meter data, service orders, assets and the consumer portal in one system, priced per account with unlimited users.

Book a Demo Today
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Common FAQs

Is SMART360 or Itineris UMAX better for a small or mid-sized utility?

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It depends on size and the platform you already run. Itineris UMAX is an enterprise CIS, CRM and ERP suite built on Microsoft Dynamics 365, for utilities serving tens of thousands or millions of customers. SMART360 is built only for US water, electric and gas utilities with 3,000 to 100,000 connections, with billing, meter data, field work, assets and the consumer portal in one platform.

Is Itineris UMAX built on Microsoft Dynamics 365?

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Yes. Itineris says UMAX runs on Microsoft Dynamics 365, Azure and the Power Platform, with Copilot built in. SMART360 is a cloud-native platform hosted on AWS that connects to Microsoft systems such as Dynamics GP.

Do SMART360 and Itineris UMAX serve the same utilities?

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Mostly not. Itineris reports 35+ energy and water customers whose utilities serve 8 million customer accounts. SMART360 is built for utilities with 3,000 to 100,000 connections. A utility near the top of that range should compare both.

What happens to our historical data?

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Full migration - customer records, billing history, meter reads, service orders. We validate accuracy before go-live.

How long does a SMART360 implementation take?

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A standard SMART360 implementation runs 20 to 24 weeks. Data is migrated in validated stages and a full billing cycle runs in parallel against the current system before cutover.

Is SMART360 secure and compliant?

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SOC 2 certified. Hosted on AWS with 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.

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+91 93252-51217

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