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SMART360 vs Itron

smart360 vs itron: which fits your utility?

From Meter Read,
To Correct Bill.

SMART360 vs. Itron Temetra compares two different layers. Itron describes Temetra as a cloud-based system that collects and manages meter data and sends it to the utility's back-office systems. SMART360 is the customer information and billing platform itself, with other features included, for teams at US water, electric and gas utilities with 3,000 to 100,000 connections.

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Analytics & Insights
Total Revenue
$298,500
↑ 12.5% from last month
Service Requests
718
↑ 8.3% from last month
Collection Rate
82%
↑ 3.2% from last month
Active Complaints
24
↓ 5.8% from last month
Revenue
Services
Usage
Revenue Trend
60000 45000 30000 15000
Revenue by Consumer Category
32000 24000 16000 8000

Key Takeaways

  • Itron Temetra is a cloud-based meter data collection and management system that works across handhelds, AMR and AMI from multiple meter manufacturers.
  • Temetra sends meter data to the utility's back-office systems through file transfers and REST APIs. SMART360 is the billing system, with meter data management inside.
  • Many utilities could use both: Temetra to collect reads from mixed meter types, and SMART360 to validate, bill and serve the customer.
  • Choose Temetra to unify reads under an existing billing system. Choose SMART360 to replace the billing system itself.

How SMART360 Differs

Three differences that set SMART360 apart

Quick Response

Meter data, or the bill

Itron

Collects and manages meter data from handhelds, AMR and AMI across meter manufacturers, with validation, route management, maps and long-term storage.

SMART360

The customer information and billing system itself, with meter data management, billing, payments, service orders and assets in one platform.

Top Quality

A file transfer before the bill run, or none

Itron

Exchanges data with the utility's back-office systems through scheduled SFTP file transfers in CSV and AMI formats, or through REST APIs.

SMART360

Reads are validated in the same platform that runs billing, so a missing or unusual read is flagged before the bill run without a file moving between systems.

Language

A usage portal, or an account portal

Itron

Its Customer Web Portal shows consumption data from 15-minute to yearly intervals and lets customers set usage alarms.

SMART360

The consumer portal shows usage alongside bills, payments and service requests in one account.

How it works

When utilities start looking at a change

Most utilities do not change billing systems because something broke. They change when one of these events forces a decision:

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The CIS is the constraint

The current billing system, not the tools around it, is what slows the team down.

An AMI rollout is coming

An AMI rollout means the billing system has to take in far more meter data.

A new service joins the bill

The utility is adding a service, such as sewer, electric or trash, to the same bill.

Field work is still on paper

Field work and asset records live on paper or in a separate tool.

Key staff are near retirement

The people who know the current system best are close to retirement.
AT-A-GLANCE COMPARISON

SMART360 Vs Itron

Dimensions Itron Temetra SMART360
Best fit Utilities that keep their billing system and need one place to collect reads from mixed meter types Utilities with 3,000 to 100,000 connections that want meter data and billing in one platform
Role in the stack Meter data collection and management system that feeds back-office systems1 Customer information and billing system of record
Meter reading Handhelds, AMR and AMI across multiple meter manufacturers1 AMI and AMR integrations, including Itron, Neptune, Sensus, Badger and Kamstrup
Read validation Verification and validation, route management and meter geolocation1 Read validation in the same platform as billing, before the bill run
Utility billing Exchanges data with back-office systems through SFTP file transfers and REST APIs1 Billing and rating engine in the platform
Customer portal Consumption data from 15-minute to yearly intervals, with usage alarms1 Usage, bills, payments and service requests in one account
Field work and assets Asset management, pipe asset management and meter photo storage1 Service orders, mobile field apps and asset management
Water loss Water loss and water leak management1 Leak and billing anomaly alerts through predictive analytics
Scale 1,500+ customers in more than 100 countries, from several hundred meters to several million1 US water, electric and gas utilities, 3,000 to 100,000 connections
Pricing Not published Priced per account, unlimited users3
Go-live Not published 20 to 24 weeks3
Company Itron, Inc.2 Bynry Inc.

1 Temetra Overview Brochure, Itron, November 2025: itron.com (as of October 2026).

2 Temetra product page: Itron Temetra.

3 SMART360 packages and implementation timeline: bynry.com/pricing.

Comparisons reflect Bynry's understanding of publicly available information as of October 2026. Where a detail is not publicly available, it is not stated. All product and company names are trademarks of their respective owners. Bynry is not affiliated with or endorsed by Itron, Inc.

Results Utilities have Measured on SMART360

john mauli
Island Water Authority
35,400 consumers, deployed in 10 weeks. Read Case Study ->
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Meters Live

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Faster meter to bill

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Lower Operating Cost

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Higher Customer Satisfaction

ITRON OR SMART360?

When SMART360 is a better fit

The billing system is the problem

Better meter data does not fix a billing system that cannot handle your rates or your exceptions. SMART360 replaces the CIS with one platform for meter data, billing, payments and service orders.

Feature illustration

You want exceptions caught before the bill goes out

SMART360 validates reads in the same platform that runs billing, so a missing read or a meter change is visible before the bill run.

Feature illustration

You have to give a council or board a date and a number.

SMART360 runs a standard 20 to 24 week implementation with a parallel billing cycle before cutover.

Feature illustration

Itron OR SMART360?

How To Compare?

  1. Count what you bill today.

    Write down your connections, each service on the bill, and any commercial, industrial or wholesale rates. This shows whether you need an enterprise rate engine or a platform sized to your utility.

  2. List every product in each proposal.

    For each vendor, write down which products the quote includes for billing, meter data, field work, the customer portal and customer communications, and which are separate subscriptions.

  3. Ask both vendors to run your billing cycle.

    Give each the same sample of rates, accounts and meter reads, including a missing read and a meter change, and watch how each handles them.

  4. Ask for the go-live plan in writing.

    Request the number of weeks from contract to go-live, whether a parallel billing cycle is included, what happens if the first cycle does not match, and a reference utility of your size.

What Utility Leaders Are Saying

What others are saying about SMART360

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.
reshimna william
Reshimna William
Project Manager at Isle Utilities
SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.
john mauli
John Mauli
IT leader at Island Water Authority
What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.
doug rosenberg
Doug Rosenberg
Business Advisor with Deep Utility Experience

See SMART360 run your billing cycle

SMART360 is a cloud-native platform for US water, electric and gas utilities, with billing, meter data, service orders, assets and the consumer portal in one system, priced per account with unlimited users.

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COMPARING OTHER PLATFORM?

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Common FAQs

Does Itron Temetra include utility billing?

down arrow
Itron describes Temetra as a cloud-based data collection and management system that sends meter data to the utility's back-office systems through file transfers and REST APIs. SMART360 is the customer information and billing system itself, with meter data management, payments, service orders and the consumer portal in one platform.

Can a utility use SMART360 and Itron Temetra together?

down arrow
Yes. SMART360 has pre-built integrations with AMI and AMR systems, including Itron, plus open APIs, and Itron says Temetra exchanges data with back-office systems through file transfers and REST APIs. A utility can keep Temetra for meter data collection and run billing on SMART360.

Is SMART360 or Itron Temetra better for a small utility?

down arrow
It depends on which system needs replacing. If the billing system works and reads come from mixed meter types, Temetra adds a meter data layer. If the billing system is the problem, SMART360 replaces it, with meter data, billing, field work and the consumer portal in one platform for utilities with 3,000 to 100,000 connections.

What happens to our historical data?

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Full migration - customer records, billing history, meter reads, service orders. We validate accuracy before go-live.

How long does a SMART360 implementation take?

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A standard SMART360 implementation runs 20 to 24 weeks. Data is migrated in validated stages and a full billing cycle runs in parallel against the current system before cutover.

Is SMART360 secure and compliant?

down arrow
SOC 2 certified. Hosted on AWS with 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.

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India (Operations)

Bynry Inc.
Serene Tower, Pakharbaug
Pune, Maharashtra 411021
+91 93252-51217

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