smart360 vs milsoft: which fits your utility?

One Platform,
Every Service You Bill.

Milsoft Utility Solutions offers an engineering-driven suite for electric utilities, with engineering analysis, outage management and IVR alongside customer information, financial and work management. SMART360 is one platform your own staff runs for billing, customer information, meter data, field work and the consumer portal, built for US water, electric and gas utilities with 3,000 to 100,000 connections.

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Analytics & Insights

Total Revenue

$298,500

↑ 12.5% from last month

Service Requests

718

↑ 8.3% from last month

Collection Rate

82%

↑ 3.2% from last month

Active Complaints

↓ 5.8% from last month

Revenue

Services

Usage

Revenue Trend

Revenue by Consumer Category

Key Takeaways

The real choice is scope. Milsoft is a suite built around the electric network. SMART360 is a platform built around the bill.
Milsoft offers engineering analysis, outage management and IVR, plus customer information, financial and work management, hosted or on-premise.
SMART360 is one cloud platform for billing, customer information, meter data, service orders and the consumer portal, for utilities with 3,000 to 100,000 connections.
Choose Milsoft for engineering and outage tools from one vendor. Choose SMART360 for billing and customer operations across water, electric and gas.

How SMART360 Differs

Three differences that set SMART360 apart

Engineering and outages, or billing and accounts

Milsoft

Includes Engineering Analysis (WindMil) for load flow and fault current, and an outage management system that Milsoft says hundreds of utilities use.

SMART360

Runs billing, customer information, meter data management, service orders, mobile field apps, asset management and the consumer portal. It does not include engineering analysis or outage management.

The electric network, or every service you bill

Milsoft

Its engineering and outage tools model the electric distribution network, from delivery point to meter.

SMART360

Built for US water, electric and gas utilities with 3,000 to 100,000 connections, billing water, electric, gas, sewer and trash on one bill.

Hosted or on-premise, or cloud-native

Milsoft

Offers its customer information system as hosted or on-premise, with browser-based access through an encrypted VPN.

SMART360

One platform, multi-tenant on a single codebase, with every customer upgraded at once and no version to migrate between.

How it works

When utilities start looking at a change

Most utilities do not change billing systems because something broke. They change when one of these events forces a decision:

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A support or contract date is coming up

A support or contract end date on the current system is approaching.

An AMI rollout is coming

An AMI rollout means the billing system has to take in far more meter data.

A new service joins the bill

The utility is adding a service, such as sewer, electric or trash, to the same bill.

Field work is still on paper

Field work and asset records live on paper or in a separate tool.

Key staff are near retirement

The people who know the current system best are close to retirement.

AT-A-GLANCE COMPARISON

SMART360 Vs Milsoft

Dimensions	Milsoft	SMART360
Best fit	Electric utilities that want engineering analysis, outage management, IVR and a customer information system from one vendor¹	Utilities with 3,000 to 100,000 connections that want billing, meter data, field work and assets in one platform
Product	A suite: engineering and operations, enterprise accounting and utility billing, and communications (IVR)¹	SMART360, one cloud-native utility platform
Delivery	Hosted and on-premise options, with browser-based access to the customer information system through an encrypted VPN²	Cloud-native, multi-tenant, one codebase on AWS, every customer upgraded at once
Engineering analysis	Milsoft Engineering Analysis (WindMil) models the network from delivery point to meter, with load flow and fault current³	Not included
Outage management	Outage management with DisSPatch, FieldSyte and StormSyte, which Milsoft says hundreds of utilities use⁴	Not included
Customer information and billing	Built for complex billing and rate structures, with a cash drawer, meter data management and a customer self-service portal²	Billing, customer information, meter data management, service orders, asset management, consumer portal
Financials and work	Financial Management and Work Management modules¹	Pre-built accounting connectors, with service orders and asset management included
Customer communications	Onsite and hosted IVR, and automated customer services including texting¹	Consumer portal included
Integrations	Dozens of certified integrations¹	25+ pre-built integrations
Pricing	Not shown on its website	Priced per account, unlimited users⁵
Go-live	Standard timeline not published	20 to 24 weeks, with a parallel billing cycle before cutover⁵
Company	Milsoft Utility Solutions, Abilene, Texas¹	Product of Bynry Inc.

¹ Product lineup, integrations and headquarters: milsoft.com (as of October 2026).

² Customer information system, deployment and portal: Milsoft, customer information.

³ Engineering analysis: Milsoft, engineering analysis.

⁴ Outage management: Milsoft, outage management.

⁵ SMART360 packages and implementation timeline: bynry.com/pricing.

Comparisons reflect Bynry's understanding of publicly available information as of October 2026. Where a detail is not publicly available, it is not stated. All product and company names are trademarks of their respective owners. Bynry is not affiliated with or endorsed by Milsoft Utility Solutions.

Results Utilities have Measured on SMART360

Island Water Authority

35,000 accounts, with 99% billing accuracy. Read Case Study ->

00⁺

Meters Live

Faster meter to bill

Billing accuracy

Customer retention

milsoft OR SMART360?

When SMART360 is a better fit

You serve 3,000 to 100,000 connections.

SMART360 is built only for that range, so the setup, training and support are planned for a small or mid-sized team.

You bill water, gas or sewer as well as electric

SMART360 bills water, electric, gas, sewer and trash on one bill, with meter data management and service orders in the same platform.

You want the CIS in the cloud, upgraded for you

SMART360 is one multi-tenant cloud platform with every customer upgraded at once, a 20 to 24 week implementation, and one price per account with unlimited users.

milsoft OR SMART360?

How To Compare?

Decide what you are replacing.

List your engineering, outage, IVR and billing tools. This shows whether you need a suite or a billing platform.
Map the connections you keep.

If engineering or outage tools stay, ask how the CIS will exchange data with them.
Run the same test billing cycle.

Give both vendors the same rates, accounts and reads, including a missing read and a meter change.
Get the go-live plan in writing.

Ask for the weeks to go-live, whether parallel billing is included, hosted or cloud options, and a reference utility your size.

What Utility Leaders Are Saying

What others are saying about SMART360

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.

Reshimna William

Project Manager at Isle Utilities

SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.

John Mauli

IT leader at Island Water Authority

What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.

Doug Rosenberg

Business Advisor with Deep Utility Experience

See SMART360 run your billing cycle

SMART360 is a cloud-native platform for US water, electric and gas utilities, with billing, meter data, service orders, assets and the consumer portal in one system, priced per account with unlimited users.

Book a Demo Today

COMPARING OTHER PLATFORM?

See SMART360 Next To

SMART360 vs Daffron

A long-established utility CIS and a cloud-native platform, compared side by side.

SMART360 vs Harris NorthStar

One platform, or a CIS with products integrated around it. Compared on scope, delivery and go-live.

SMART360 vs Harris/Cayenta

A cloud-native platform and a CIS offered on-premise and in the cloud, compared side by side.

Common FAQs

Is SMART360 or Milsoft better for a small utility?

It depends on what you need from one vendor. Milsoft offers an engineering-driven suite with engineering analysis, outage management and IVR alongside customer information, financial and work management. SMART360 is built only for US water, electric and gas utilities with 3,000 to 100,000 connections, with billing, meter data, field work, assets and the consumer portal in one platform.

Does SMART360 include engineering analysis or outage management?

No. SMART360 focuses on billing, customer information, meter data, service orders, assets and the consumer portal. Milsoft offers Engineering Analysis (WindMil) for load flow and fault current, and an outage management system that it says hundreds of utilities use.

Is Milsoft's customer information system cloud-based?

Milsoft describes hosted and on-premise options for its customer information system, with browser-based access through an encrypted VPN. SMART360 is a cloud-native, multi-tenant platform where every customer is upgraded at once.

How is Milsoft priced?

Milsoft does not publish prices on the pages we checked. SMART360 is priced per account with unlimited users.

How long does a SMART360 implementation take?

A standard SMART360 implementation runs 20 to 24 weeks. Data is migrated in validated stages and a full billing cycle runs in parallel against the current system before cutover.

Is SMART360 secure and compliant?

SMART360 is SOC 2 Type II certified and hosted on AWS with a 99.9% uptime SLA. It uses role-based access control, encryption at rest and in transit, and exportable audit logs.

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smart360 vs milsoft: which fits your utility?

Three differences that set SMART360 apart

Engineering and outages, or billing and accounts

The electric network, or every service you bill

Hosted or on-premise, or cloud-native

When utilities start looking at a change

A support or contract date is coming up

An AMI rollout is coming

A new service joins the bill

Field work is still on paper

Key staff are near retirement

SMART360 Vs Milsoft

Results Utilities have Measured on SMART360

When SMART360 is a better fit

You serve 3,000 to 100,000 connections.

You bill water, gas or sewer as well as electric

You want the CIS in the cloud, upgraded for you

How To Compare?

Decide what you are replacing.

Map the connections you keep.

Run the same test billing cycle.

Get the go-live plan in writing.

What Utility Leaders Are Saying

See SMART360 run your billing cycle

See SMART360 Next To

SMART360 vs Daffron

SMART360 vs Harris NorthStar

SMART360 vs Harris/Cayenta

Common FAQs

Is SMART360 or Milsoft better for a small utility?

Does SMART360 include engineering analysis or outage management?

Is Milsoft's customer information system cloud-based?

How is Milsoft priced?

How long does a SMART360 implementation take?

Is SMART360 secure and compliant?

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