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SMART360 vs Oracle CC&B

smart360 vs oracle ccb: which fits your utility?

Built For Every Size,
Or Built For Yours

SMART360 vs. Oracle CC&B compares an enterprise CIS with a platform built for small and mid-sized utilities. Oracle Utilities Customer Care and Billing is designed for utilities of all sizes, and Oracle presents its CIS as Oracle Utilities Customer Cloud Service and Oracle Utilities Customer to Meter. SMART360 is built for teams at US water, electric and gas utilities with 3,000 to 100,000 connections, with billing, meter data, field work, assets and the consumer portal in one platform.

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Analytics & Insights
Total Revenue
$298,500
↑ 12.5% from last month
Service Requests
718
↑ 8.3% from last month
Collection Rate
82%
↑ 3.2% from last month
Active Complaints
24
↓ 5.8% from last month
Revenue
Services
Usage
Revenue Trend
60000 45000 30000 15000
Revenue by Consumer Category
32000 24000 16000 8000

Key Takeaways

  • Oracle Utilities CC&B is an enterprise customer information system designed for utilities of all sizes, with rates for residential, commercial and wholesale markets worldwide.
  • Oracle offers its CIS as Customer Cloud Service (SaaS) or Customer to Meter (on-premises), and lists self-service, agent service and Opower as related products.
  • SMART360 is built for US utilities with 3,000 to 100,000 connections, with the consumer portal, field apps and asset management in the same platform.
  • Choose Oracle for a large utility with complex rates or an Oracle stack. Choose SMART360 for a CIS sized to a small or mid utility.

How SMART360 Differs

Three differences that set SMART360 apart

Quick Response

Built for your utility

Oracle CC&B

Describes CC&B as designed to meet the needs of utilities of all sizes, with a billing engine used across market and regulatory environments worldwide and rates for residential, commercial and wholesale markets.

SMART360

Built only for US water, electric and gas utilities with 3,000 to 100,000 connections, so setup, training and support are planned around a small or mid-sized team.

Top Quality

One Platform

Oracle CC&B

Its CIS combines meter data management, customer care, billing and service orders. Oracle lists Digital Self Service, Agent Service, Opower and commercial account management as related products.

SMART360

Billing, customer information, meter data, service orders, mobile field apps, asset management and the consumer portal are in one platform.

Language

Start in the cloud

Oracle CC&B

Offers Customer to Meter on-premises or Customer Cloud Service as SaaS, where Oracle runs the infrastructure and the utility operates the application.

SMART360

Cloud-native only, with a standard 20 to 24 week go-live, a parallel billing cycle before cutover, and priced per account with unlimited users.

How it works

When utilities start looking at a change

Most utilities do not change billing systems because something broke. They change when one of these events forces a decision:

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An upgrade is due

The current system needs a server or version upgrade that costs as much as a new project.

An AMI rollout is coming

An AMI rollout means the billing system has to take in far more meter data.

A new service joins the bill

The utility is adding a service, such as sewer, electric or trash, to the same bill.

Field work is still on paper

Field work and asset records live on paper or in a separate tool.

Key staff are near retirement

The people who know the current system best are close to retirement.
AT-A-GLANCE COMPARISON

SMART360 Vs Oracle CC&B

Dimensions Oracle Utilities CC&B SMART360
Best fit Large and investor-owned utilities with complex commercial, industrial or wholesale rates, or an Oracle stack Utilities with 3,000 to 100,000 connections that want a CIS sized to their team
Built for Utilities of all sizes, across market and regulatory environments worldwide1, 2 US water, electric and gas utilities, 3,000 to 100,000 connections
Deployment Customer Cloud Service (SaaS) or Customer to Meter (on-premises)1 Cloud-native, multi-tenant
Billing and rates Rates for residential, commercial and wholesale markets, plus key account billing1 Billing and rating engine in the platform
Meter data Meter data management in the same platform as billing1 Meter data management in the platform, plus AMI and AMR integrations
Field work Service order management and field work requests1, 2 Service orders and mobile field apps
Customer self-service Oracle Utilities Digital Self Service, listed as a related product1 Consumer portal in the platform
Pricing Not published; Customer Cloud Service is sized by the number of billable service agreements3 Priced per account, unlimited users4
Go-live Accelerated package for Customer Cloud Service: "months, not years"1 20 to 24 weeks4
Company Oracle Corporation (Oracle Energy and Water) Bynry Inc.

1 Oracle Utilities Customer Information Systems, including Customer Cloud Service, Customer to Meter and related products: oracle.com (as of October 2026).

2 Oracle Utilities Customer Care and Billing Cloud Service overview and functional areas: Oracle Help Center.

3 Customer Cloud Service sizing and pricing metric: Oracle Customer Cloud Service FAQ.

4 SMART360 packages and implementation timeline: bynry.com/pricing.

Comparisons reflect Bynry's understanding of publicly available information as of October 2026. Where a detail is not publicly available, it is not stated. All product and company names are trademarks of their respective owners. Bynry is not affiliated with or endorsed by Oracle Corporation.

Results Utilities have Measured on SMART360

john mauli
Island Water Authority
35,400 consumers, deployed in 10 weeks. Read Case Study ->
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Meters Live

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Faster meter to bill

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Lower Operating Cost

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Higher Customer Satisfaction

oracle cc&b OR SMART360?

When SMART360 is a better fit

You serve 3,000 to 100,000 connections

SMART360 is built only for that range, so the setup, training and support are planned for a small or mid-sized team, not scaled down from a larger deployment.

Feature illustration

You want one platform, not a set of products.

Billing, meter data, service orders, mobile field apps, asset management and the consumer portal live in one platform, so a meter change carries through to the account and the asset record without re-entry.

Feature illustration

You have to give a council or board a date and a number.

SMART360 runs a standard 20 to 24 week implementation with a parallel billing cycle before cutover, and is priced per account with unlimited users.

Feature illustration

MICROSOFT OR SMART360?

How To Compare?

  1. Count what you bill today.

    Write down your connections, each service on the bill, and any commercial, industrial or wholesale rates. This shows whether you need an enterprise rate engine or a platform sized to your utility.

  2. List every product in each proposal.

    For each vendor, write down which products the quote includes for billing, meter data, field work, the customer portal and customer communications, and which are separate subscriptions.

  3. Ask both vendors to run your billing cycle.

    Give each the same sample of rates, accounts and meter reads, including a missing read and a meter change, and watch how each handles them.

  4. Ask for the go-live plan in writing.

    Request the number of weeks from contract to go-live, whether a parallel billing cycle is included, what happens if the first cycle does not match, and a reference utility of your size.

What Utility Leaders Are Saying

What others are saying about SMART360

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.
reshimna william
Reshimna William
Project Manager at Isle Utilities
SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.
john mauli
John Mauli
IT leader at Island Water Authority
What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.
doug rosenberg
Doug Rosenberg
Business Advisor with Deep Utility Experience

See SMART360 run your billing cycle

SMART360 is a cloud-native platform for US water, electric and gas utilities, with billing, meter data, service orders, assets and the consumer portal in one system, priced per account with unlimited users.

Book a Demo Today
COMPARING OTHER PLATFORM?

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Common FAQs

Is SMART360 or Oracle Utilities CC&B better for a small utility?

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It depends on size and rate complexity. Oracle Utilities CC&B is an enterprise customer information system designed for utilities of all sizes, with rates for residential, commercial and wholesale markets worldwide. SMART360 is built only for US water, electric and gas utilities with 3,000 to 100,000 connections, with billing, meter data, field work, assets and the consumer portal in one platform.

What is the difference between Oracle CC&B and Oracle Customer Cloud Service?

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Oracle's CIS page presents Oracle Utilities Customer Cloud Service as its SaaS option and Oracle Utilities Customer to Meter as its on-premises option, both combining meter data management, customer care and billing. Oracle Utilities Customer Care and Billing is still documented on Oracle's help center, including a cloud service edition.

How is Oracle Customer Cloud Service priced?

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Oracle does not publish prices on the pages we checked. Its Customer Cloud Service FAQ says sizing is driven by the number of billable services, or service agreements. SMART360 is priced per account with unlimited users.

What happens to our historical data?

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Full migration - customer records, billing history, meter reads, service orders. We validate accuracy before go-live.

How long does a SMART360 implementation take?

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A standard SMART360 implementation runs 20 to 24 weeks. Data is migrated in validated stages and a full billing cycle runs in parallel against the current system before cutover.

Is SMART360 secure and compliant?

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SOC 2 certified. Hosted on AWS with 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.

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