ScopeAutomation meter reading and billing process at Hyderabad, Vijaywada and Kakinada
CONSUMER CATEGORIESDomestic And Commercial
We implemented photometer reading and Billing solution with the help of Bynry’scutting-edge technology which stream-lined within 3 months. The team understood the requirements and challenges they helped us to increase overall operational efficience and most importantly, increase in revenue collection with digital payments. Happy with their solutions and services, we are planning to roll out automation to our other businesses.
Though the customer base was growing, Water cooperation was not seeing the profits they wanted.
BGL was following manual meter reading and billing process until they adopted automation solutions. This slowed down the process and affected the productivity of their field force. Reduced productivity of the staff also contributed to delay in bill generation.
The consumer database was not up-to-date and in most cases it was incomplete. The field force could not fulfill their duty in many cases as the addresses were wrongly entered or incomplete. This not just led to reduced average billing but also non-delivery of bills to the right address. It was estimated that approximately 10% of their consumers did not receive bills for over 6 months.
The chances of inaccurate meter readings were high when the process was carried out manually which lead to huge revenue loss for BGL. In addition to that, the number of customer complaints related to billing issues was also increased and keeping up with the data manually was increasingly becoming difficult.
Typically, a CGD network involves many teams and several touch-points. For successful operations, it is vital to ensure that information is shared among the teams involved in the process real-time. BGL failed to ensure this as they did not have a robust automation technology that can ensure seamless information flow between teams.
The automation technologyBynry offered could easily tackle most of the challenges by BGL. The productivity of the staff increased multifold which resulted in on time bill generation.
Bynry offered photometer reading with GPS that can tag locations. Using this BGL could correct and update the addresses and perform route mapping and sequencing. This helped ensure that bills were generated and delivered to the right address.
The location data captured using GPS also helped create a comprehensive user profile with complete and accurate addresses and other user information.
Quality check and assurance method in meter reading and bill generation could ensure the utmost quality in the process which eliminated inaccurate meter readings. This essentially resulted in reduced consumer complaints.
The real-time dashboard helped BGL access automated daily reports and bill exception data which gave the process 100% transparency. This report was made available to everyone involved in the CGD network.
The SMS and notification feature that comes with the solution led to fewer consumer complaints as they were receiving status reports real-time.
Though the customer base was growing, Water cooperation
was not seeing the profits they wanted.