All It Took Was 90 Days For BGL To Improved Meter Reading And Billing Process

Bhagyanagar Gas Limited (BGL) enhanced its operational efficiency by 30% and team productivity by 20% by adopting Bynry’s cutting edge meter reading and billing solutions. The implementation at three GA locations was achieved in just 90 days and the mobile-based solution enabled seamless migration of existing consumer master and billing data

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BGL

Summary

  • Manual Meter Reading and Billing
  • Wrong And Incomplete Consumer Profile
  • High Average Billing
  • Inaccurate Meter Reading
  • Lack Of Information Flow
  • Meter Photo With GPS Co-Ordinates
  • Consumer Notification (Email & SMS)
  • Automated Daily Reports
  • Real-Time Dashboard
  • Bill Exception Report
  • Quality Assurance
  • Digital Payment – BBPS Integration

Scope

Automation meter reading and billing process at Hyderabad, Vijaywada and Kakinada

CONSUMER BASE

19,000

CONSUMER CATEGORIES

Domestic And Commercial

ENGAGMENT PERIOD

Ongoing
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We implemented photometer reading and Billing solution with the help of Bynry’scutting-edge technology which stream-lined within 3 months. The team understood the requirements and challenges they helped us to increase overall operational efficience and most importantly, increase in revenue collection with digital payments. Happy with their solutions and services, we are planning to roll out automation to our other businesses.

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BGL

Commercial Head Hyderabad

Challenges and Solutions

Though the customer base was growing, Water cooperation was not seeing the profits they wanted.

Challenge
Manual Meter Reading and Billing

BGL was following manual meter reading and billing process until they adopted automation solutions. This slowed down the process and affected the productivity of their field force. Reduced productivity of the staff also contributed to delay in bill generation.

Challenge
Wrong And Incomplete Consumer Profile

The consumer database was not up-to-date and in most cases it was incomplete. The field force could not fulfill their duty in many cases as the addresses were wrongly entered or incomplete. This not just led to reduced average billing but also non-delivery of bills to the right address. It was estimated that approximately 10% of their consumers did not receive bills for over 6 months.

Challenge
Inaccurate Meter Reading

The chances of inaccurate meter readings were high when the process was carried out manually which lead to huge revenue loss for BGL. In addition to that, the number of customer complaints related to billing issues was also increased and keeping up with the data manually was increasingly becoming difficult.

Challenge
Lack Of Information Flow

Typically, a CGD network involves many teams and several touch-points. For successful operations, it is vital to ensure that information is shared among the teams involved in the process real-time. BGL failed to ensure this as they did not have a robust automation technology that can ensure seamless information flow between teams.

Solution
Mobile-Based Automation Technology

The automation technologyBynry offered could easily tackle most of the challenges by BGL. The productivity of the staff increased multifold which resulted in on time bill generation.

Solution
Photometer With GPS

Bynry offered photometer reading with GPS that can tag locations. Using this BGL could correct and update the addresses and perform route mapping and sequencing. This helped ensure that bills were generated and delivered to the right address.

Solution
Comprehensive Consumer Profiling

The location data captured using GPS also helped create a comprehensive user profile with complete and accurate addresses and other user information.

Solution
Quality Assurance

Quality check and assurance method in meter reading and bill generation could ensure the utmost quality in the process which eliminated inaccurate meter readings. This essentially resulted in reduced consumer complaints.

Solution
Real-Time Dashboard

The real-time dashboard helped BGL access automated daily reports and bill exception data which gave the process 100% transparency. This report was made available to everyone involved in the CGD network.

Solution
Reduction In Consumer Complaints

The SMS and notification feature that comes with the solution led to fewer consumer complaints as they were receiving status reports real-time.

Together, Let’s Take The
challenges Head On

Though the customer base was growing, Water cooperation
was not seeing the profits they wanted.

  • EFFICIENCY IMPROVEMENT

  • PRODUCTIVITY INCREASE

  • REDUCTION IN BILLING

  • RAISE IN REVENUE

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Understand Your Business

We would love to understand your problems, help you solve them and then feature the success story of our
fruitful association here. Talk to us today. We are all ears.

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