ScopeMetering, Billing, Bill Distribution, Consumer Care, Collection Center Management, Hardware and support
CONSUMER CATEGORIESDomestic and Commercial
Bynry streamlined our backend operations and offered us access to real-time data with daily tracking reports. It certainly helped us to identify areas that needed improvement. Needless to say, the data helped us to increase employee efficiency multi-fold. We are truly impressed with their solutions and workforce. It is always a pleasure to work with such a dynamic team.
Though the customer base was growing, Gas distribution company was not seeing the profits they wanted.
VGL depended on manual meter readings for bill generation. This had a high risk of error and made the data unreliable.There were a number of instances where in the field force entered the wrong meter readings, missed a reading, entered the the wrong information while data entry, etc. There were also many instances wherein the meter readings were delayed.
Bynry introduced spot billing to make meter readings and bill generation quicker and more efficient. These bills were generated on preprinted bills. By doing this, the bill generation to payment cycle was reduced and VGL was able to adhere to the billing schedule.
As a result of unreliable and delayed meter readings, bill generation and distribution too was delayed. Many consumers did not get their bills in time each month. Even when the bills were generated to time and with the correct data, there were many instances when the bills did not reach the consumer because of incomplete address records.
Depending on manual effort for meter readings and consumer details led to a high number of complaints from customers regarding improper billing and other such issues. However, the team was not equipped to deal with these issues. This increased instances of customer dissatisfaction and affected the brand’s image.
Instead of relying solely on cash for bill payments,Bynry integrated payment collection through various channels. 9 centers were set up to collect and manage payments. This helped the company improve the customer experience and improved their own cash flow.
The company’s data from meter readings and consumer details was handled manually. This made the information unreliable not only for billing purposes but also for the company to base its future decisions on.
Bynry quickened the process of entering and managing consumer data to reduce the instances of human error to improve customer satisfaction. Proper handling of meter reading data helped the company generate bills on actual consumption and thus improve their revenue flow. Similarly, proper handling of consumer information helped reduce the number of missed readings and helped ensure bills were delivered to the correct addresses
There were no standardized process followed to monitor and manage operation teams. This made it difficult for different departments to communicate with each other and made it almost impossible to track data and information flow. This further caused difficulties with the transparency of information.
To help the company make optimal use of the innovative technology being installed, Bynry trained a field force and back end team of 17 Meter Readers, 5 Back-office and 12 CC Executives. This helped improve operational efficiency and communication between departments.
Along with training executives, Bynry also streamlined operations through the introduction of smart technology and helped the executive team supervise the working of the field force. This smoothened processes and increased transparency.
Though the customer base was growing, Gas Distribution Company
was not seeing the profits they wanted.