ScopePhoto Meter Reading and Bill Distribution with Field Force deployment
TEAM SIZE30 member in field force, 4 QA Team
CONSUMER DEMOGRAPHICSDomestic, Industrial, Commercial
With the help of Bynry, we implemented photometer reading and billing solution. It took only 60 days for them to streamline the billing operations with their tech-based solution and only 3 months to implement it. Using the solution we could connect and access the data on real-time dashboard which invariably led to a 30% increase in operational efficiency. We also experienced a note worthy reduction of 26% in consumer complaints.
Though the customer base was growing, Water cooperation was not seeing the profits they wanted.
Boiled down to essential, lack of automation was the only problem which contributed to other challenges such as operational inefficiency and reduced the productivity of the field force.
Meter photo with accurate date,time and GPS co-ordinates were made available via a real-time dashboard. This gave a hold over the operations and take actions on exceptional issues.
Heavy reliance on manual labor has led to inaccurate and irregular meter reading bill generation and bill delivery. Lack of a proper consumer tagging and meter location data was the main reason for lack of bill delivery or disconnection notification.The revenue leakage caused by this was affecting the bottom line of the company.
Bynry trained BESL's resource to grasp and run the solution in order to ensure smooth transition.
The result of irregular and inaccurate meter reading, bill generation and distribution was increased consumer complaint. Since KEDL did not have a system in place address the complaints growing consumer grievances they found it difficult to resolve them on-time.
Thorough multi-level validation processwas in place which increased billing accuracy and reduced theft and related revenue leakage.
was no way to track the on field meter condition actual location and suspicious activity or reading malpractices this resulted in increased theft and revenue loss.
To integrate the best meter reading practices, Bynry helped train 50 field and ground staff. Route sequencing and meter tagging were introduced based on the GPS data which helped the staff resolve bill sorting and delivery issues. Meters were installed outside the house which reduced door lock cases.The quality assurance which was part of the solution ensured verification of meter reading and it resulted in reduced customer complaints.
Though the customer base was growing, Water cooperation
was not seeing the profits they wanted.