Industry: Water Distribution
ScopeMetering, billing, procurement & purchase, operation and management, deployment of field manpower for meter reading & bill distribution
Issuing bills on time was one of the major headaches we faced before SMART360. It used to take around 2 months to create and distribute bills. After implementing the solution, billing including reading and bill distribution is done in 15-20 days. We saved a lot of time and cost by implementing Bynry’s smart solution.
Though the customer base was growing, Water cooperation was not seeing the profits they wanted.
A lack of coordination between the different departments led to reduced productivity, duplication of effort, unnecessary delays and a loss of accountability. It also led to the loss of data which further made it hard for the company to make data-driven decisions. This also made the company inflexible and thus made them stagnant.
Bynry identified technical issues with existing meters including faulty meter data and offered actionable insights in the form of reported on the same so that pydro could take steps to correct them. This helped increase the accuracy of meter readings and improved the overall quality of data collected from these meters. It also reduced the risk of revenue leakage and standardized data formatting for use by multiple departments.
Manual readings could not be validated and were subject to a high risk of human error. In some cases, meter readings were skipped and not conducted regularly. Many bills were also generated on average values leading to a mismatch between annual spending and revenue. In addition, the company had multiple payment channels that made it difficult to follow up on dues.
Bynry integrated the different functions and roles into a single platform for easier management. It also made payment collection simpler as consumers could use multiple channels to make payments and at the same time, company management could track all running operational activities on a integrated platform. increased company revenue, employee productivity while prioritizing consumer convenience. Through a system of notifications and alerts, consumers could be reminded of meter readings visits and payment due dates.
Poor asset management and consumer mapping paired with irregular billing led to high instances of water theft. In many instances, meters were not mapped to the correct consumer leading to issues with bill delivery. In other instances, fraudsters were able to divert water to their connections without paying for it. This affected the company’s profit margins and revenue and added to the scarcity of water available.
By standardizing data formats and improving the flow of communication between departments, Bynry was able to enhance the transparency in operational processes. This also gave data points to all relevant departments at the same time and allowed them to make data-driven decisions for the company’s future.
A number of consumers raised issues regarding inaccurate billing. The consumer dissatisfaction led to poor word-of-mouth publicity, increased number of complaints and impacted payment collection Apart from this is affected company morale as well.
Bynry built in a system to manage and track all assets in real-time. By verifying the assets against structure maping till the consumer accounts, the company as able to track real-time water usage instead of having to rely on averages for bill generation. This also ensured that the assets and their status is properly tracked and scheduled intelligently their maintenance to avoid unnecessary breakdowns. This reduced their maintenance cost and increased asset life substantially.
As the consumer base expanded, so did the assets like pipelines and meters owned by Pydro. Unfortunately, the company was not able to monitor their status and thus could not schedule preventive maintenance. As a result, assets were often damaged and maintenance had to be reactive instead of proactive. This often led to breakdowns
As the consumer base expanded, so did the assets like pipelines and meters owned by Pydro. Unfortunately, the company was not able to monitor their status and thus could not schedule preventive maintenance. As a result, assets were often damaged and maintenance had to be reactive instead of proactive. This often led to breakdowns in distribution.
By helping Pydro adopt new technology and update their systems, Bynry was able to optimize asset lifespan, improve reliability to meter readings,
regularize bill generation and simplify payment collection. This improved the company’s overall financial health and brought them on track to
meet their growth targets.