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SMART360 vs AMCS

smart360 vs amcs utility billing: which fits your utility?

Check The Read,
Then Send The Bill.

AMCS Utility Billing is a cloud billing and contracts system for electric, water, gas, A/C and telco services, sold by AMCS, a software group for the environmental, recycling and resource industries. SMART360 is one platform your own staff runs for billing, customer information, meter data, field work and the consumer portal, built for US water, electric and gas utilities with 3,000 to 100,000 connections.

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Analytics & Insights
Total Revenue
$298,500
↑ 12.5% from last month
Service Requests
718
↑ 8.3% from last month
Collection Rate
82%
↑ 3.2% from last month
Active Complaints
24
↓ 5.8% from last month
Revenue
Services
Usage
Revenue Trend
60000 45000 30000 15000
Revenue by Consumer Category
32000 24000 16000 8000

Key Takeaways

  • The real choice is focus. AMCS Utility Billing is a billing and contracts system. SMART360 is a platform built only for utilities.
  • AMCS entered water and energy billing in 2022 by buying Utilibill, a Melbourne cloud billing platform. Its billing covers electric, water, gas, A/C and telco, with a self-service portal.
  • SMART360 is one cloud platform for billing, customer information, meter data, service orders, assets and the consumer portal, for US utilities with 3,000 to 100,000 connections.
  • Choose AMCS to bill several kinds of service under contracts. Choose SMART360 for a US utility that wants meter data and field work with billing.

How SMART360 Differs

Three differences that set SMART360 apart

Billing and contracts, or the whole utility

AMCS

Bills electric, water, gas, A/C and telco services to each customer's contract, with a portal to view statements, pay and submit service requests.

SMART360

Runs billing, customer information, meter data management, service orders, mobile field apps, asset management and the consumer portal in one platform.

Meter read import, or meter data management

AMCS

Imports automated meter reads in a variety of formats, including Australia's NEM12 and NEM13 data, and bills them to the contract.

SMART360

Includes meter data management, so reads are validated before they reach a bill, and photo reads are checked automatically.

A recycling software group, or a utility-only platform

AMCS

AMCS makes software for the environmental, recycling and resource industries, and entered water and energy billing in 2022 by acquiring Utilibill.

SMART360

Built only for US water, electric and gas utilities with 3,000 to 100,000 connections, so setup, training and support are planned around the utility team.

How it works

When utilities start looking at a change

Most utilities do not change billing systems because something broke. They change when one of these events forces a decision:

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A support or contract date is coming up

A support or contract end date on the current system is approaching.

An AMI rollout is coming

An AMI rollout means the billing system has to take in far more meter data.

A new service joins the bill

The utility is adding a service, such as sewer, electric or trash, to the same bill.

Field work is still on paper

Field work and asset records live on paper or in a separate tool.

Key staff are near retirement

The people who know the current system best are close to retirement.
AT-A-GLANCE COMPARISON

SMART360 Vs AMCS

Dimensions AMCS SMART360
Best fit Providers that bill electric, water, gas, A/C or telco services under customer contracts1 Utilities with 3,000 to 100,000 connections that want billing, meter data, field work and assets in one platform
Product AMCS Utility Billing, an automated billing and contracts management system1 SMART360, one cloud-native utility platform
Delivery Cloud-based, with upgrades that avoid downtime, per AMCS1 Cloud-native, multi-tenant, one codebase on AWS, every customer upgraded at once
Services billed Electric, water, gas, A/C and telco1 Water, electric, gas, sewer and trash on one bill
Meter reads Automated reads in a variety of formats, including NEM12 and NEM13, billed to each customer's contract1 Meter data management included, with reads validated before they reach a bill
Customer self-service Portal to view statements, pay online and submit service requests; autopay, online or mail payments1 Consumer portal included
Field work and assets Offered outside the billing product; AMCS acquired Utility Cloud, a US utility operations platform, in 202213 Service orders, mobile field apps and asset management included
Market certification AEMO certified, for Australia's energy market1 Built for US water, electric and gas utilities
Pricing Not shown on its website Priced per account, unlimited users4
Go-live Standard timeline not published 20 to 24 weeks, with a parallel billing cycle before cutover4
Origin AMCS entered water and energy billing by acquiring Utilibill, a Melbourne cloud billing platform, in January 20222 Built by Bynry for utilities
Company AMCS, headquartered in Limerick, Ireland; software for the environmental, recycling and resource industries; 3,000+ customers in 22 countries (2022)2 Product of Bynry Inc.

1 Product scope, services, meter reads, portal, delivery and certification: AMCS, Utility Billing (as of October 2026).

2 Utilibill acquisition and company profile: AMCS press release, January 2022.

3 Utility Cloud acquisition: AMCS press release, September 2022.

4 SMART360 packages and implementation timeline: bynry.com/pricing.

Comparisons reflect Bynry's understanding of publicly available information as of October 2026. Where a detail is not publicly available, it is not stated. All product and company names are trademarks of their respective owners. Bynry is not affiliated with or endorsed by AMCS.

Results Utilities have Measured on SMART360

john mauli
Island Water Authority
35,000 accounts, with 99% billing accuracy. Read Case Study ->
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Meters Live

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Faster meter to bill

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Billing accuracy

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Customer retention

amcs OR SMART360?

When SMART360 is a better fit

You serve 3,000 to 100,000 connections.

SMART360 is built only for that range, so the setup, training and support are planned for a small or mid-sized team.

Feature illustration

You want meter data and field work with billing.

SMART360 includes meter data management, service orders, mobile field apps and asset management in the same platform as billing, so reads are validated before they reach a bill.

Feature illustration

You want software built only for utilities.

SMART360 is one multi-tenant cloud platform for US water, electric and gas utilities, with a 20 to 24 week implementation and one price per account with unlimited users.

Feature illustration

amcs OR SMART360?

How To Compare?

  1. List what you need beyond billing.

    Note meter data, service orders, field work, assets and the portal. This shows whether a billing system is enough.

  2. Check your meter read formats.

    Give both vendors a sample of your AMR, AMI and manual reads, and ask how each is checked before billing.

  3. Run the same test billing cycle.

    Give both vendors the same rates, accounts and reads, including a missing read and a meter change.

  4. Get the go-live plan in writing.

    Ask for the weeks to go-live, whether parallel billing is included, and a US reference utility your size.

What Utility Leaders Are Saying

What others are saying about SMART360

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.
reshimna william
Reshimna William
Project Manager at Isle Utilities
SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.
john mauli
John Mauli
IT leader at Island Water Authority
What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.
doug rosenberg
Doug Rosenberg
Business Advisor with Deep Utility Experience

See SMART360 run your billing cycle

SMART360 is a cloud-native platform for US water, electric and gas utilities, with billing, meter data, service orders, assets and the consumer portal in one system, priced per account with unlimited users.

Book a Demo Today
COMPARING OTHER PLATFORM?

See SMART360 Next To

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SMART360 vs MuniBilling

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SMART360 vs Muni-Link

SMART360 vs Muni-Link

Two cloud billing platforms, compared on meter data, assets and fit by utility type.

SMART360 vs VertexOne

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Compare one platform with a suite of products for mid-size utilities.

Common FAQs

Is SMART360 or AMCS Utility Billing better for a small utility?

down arrow
It depends on what you need beyond billing. AMCS Utility Billing is a cloud billing and contracts system for electric, water, gas, A/C and telco services, from a software group that also serves waste and recycling operators. SMART360 is built only for US water, electric and gas utilities with 3,000 to 100,000 connections, with billing, meter data, field work, assets and the consumer portal in one platform.

Where does AMCS Utility Billing come from?

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AMCS, a Limerick-based software company for the environmental, recycling and resource industries, entered water and energy billing in January 2022 by acquiring Utilibill, a Melbourne cloud billing platform that served more than 200 telecom, water and energy providers. Later that year it bought Utility Cloud, a US utility operations platform.

How does each one handle meter reads?

down arrow
AMCS says automated meter reads flow into its billing in a variety of formats, including Australia's NEM12 and NEM13 data, and are billed to each customer's contract. SMART360 includes meter data management, so reads are validated before they reach a bill and photo reads are checked automatically.

How is AMCS Utility Billing priced?

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AMCS does not publish prices on the pages we checked. SMART360 is priced per account with unlimited users.

How long does a SMART360 implementation take?

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A standard SMART360 implementation runs 20 to 24 weeks. Data is migrated in validated stages and a full billing cycle runs in parallel against the current system before cutover.

Is SMART360 secure and compliant?

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SMART360 is SOC 2 Type II certified and hosted on AWS with a 99.9% uptime SLA. It uses role-based access control, encryption at rest and in transit, and exportable audit logs.

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