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SMART360 vs CIS Infinity

smart360 vs cis infinity: which fits your utility?

One Version,
For Every Utility.

CIS Infinity is a customer information system from Advanced Utility Systems, a division of N. Harris Computer Corporation, for electric, water, gas and multi-service utilities across North America and the Caribbean, in the cloud or on-premise. SMART360 is one platform your own staff runs for billing, customer information, meter data, field work and the consumer portal, built for US utilities with 3,000 to 100,000 connections.

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This Month
3
Analytics & Insights
Total Revenue
$298,500
↑ 12.5% from last month
Service Requests
718
↑ 8.3% from last month
Collection Rate
82%
↑ 3.2% from last month
Active Complaints
24
↓ 5.8% from last month
Revenue
Services
Usage
Revenue Trend
60000 45000 30000 15000
Revenue by Consumer Category
32000 24000 16000 8000

Key Takeaways

  • The real choice is scope and size. CIS Infinity serves electric, water, gas and multi-service utilities of all sizes. SMART360 is built for utilities with 3,000 to 100,000 connections.
  • CIS Infinity runs in the cloud or on-premise, with optional modules for mobile workforce, customer engagement, texting and reporting.
  • SMART360 is one cloud platform for billing, customer information, meter data, service orders, assets and the consumer portal, with every customer on the same version.
  • Choose CIS Infinity for an on-premise option or 24/7 phone support. Choose SMART360 for a utility in its range that wants one platform and a 20 to 24 week go-live.

How SMART360 Differs

Three differences that set SMART360 apart

Cloud or on-premise, or one shared cloud

CIS Infinity

Offers cloud-based hosting or an on-premise installation, with builds and patches included in the annual maintenance fee.

SMART360

One platform, multi-tenant on a single codebase, with every customer upgraded at once and no version to migrate between.

A core CIS with modules, or one platform

CIS Infinity

Base functionality plus optional modules, including Mobile Workforce Management, Customer Engagement, SMS Texting and Infinity BI, and a self-service portal.

SMART360

Billing, customer information, meter data management, service orders, mobile field apps, asset management and the consumer portal in one platform.

All sizes, or one size range

CIS Infinity

Built for electric, water, gas and multi-service utilities of all sizes, with 134 utility companies across North America and the Caribbean.

SMART360

Built only for US utilities with 3,000 to 100,000 connections, so setup, training and support are planned around the utility team.

How it works

When utilities start looking at a change

Most utilities do not change billing systems because something broke. They change when one of these events forces a decision:

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A support or contract date is coming up

A support or contract end date on the current system is approaching.

An AMI rollout is coming

An AMI rollout means the billing system has to take in far more meter data.

A new service joins the bill

The utility is adding a service, such as sewer, electric or trash, to the same bill.

Field work is still on paper

Field work and asset records live on paper or in a separate tool.

Key staff are near retirement

The people who know the current system best are close to retirement.
AT-A-GLANCE COMPARISON

SMART360 Vs CIS Infinity

Dimensions CIS Infinity SMART360
Best fit Electric, water, gas and multi-service utilities of all sizes, across North America and the Caribbean1 Utilities with 3,000 to 100,000 connections that want billing, meter data, field work and assets in one platform
Product CIS Infinity, with optional modules: Mobile Workforce Management, Customer Engagement, SMS Texting and Infinity BI1 SMART360, one cloud-native utility platform
Delivery Cloud-based hosting or an on-premise installation1 Cloud-native, multi-tenant, one codebase on AWS
Upgrades Builds and patches included in the annual maintenance fee3 Every customer upgraded at once, with no version to migrate between
Meter reads Meter-to-cash data in one place; AI image recognition for reads captured in the field app14 Meter data management included, with reads validated before they reach a bill
Field work and assets Mobile Workforce Management: service order dispatch, scheduling, routing and an offline mode4 Service orders, mobile field apps and asset management included
Customer portal Self-service portal: bills, payments, usage history, move-ins and move-outs, service calls5 Consumer portal included
Reporting Infinity BI reports and dashboards, with semantic search1 Analytics and reporting included
Security Audited to be SOC 2 Type I compliant; aligns with NIST 800-53, StateRAMP, CCPA and GDPR1 SOC 2 Type II certified, on AWS with a 99.9% uptime SLA
Pricing Not shown on its website Priced per account, unlimited users6
Go-live Standard timeline not published; in-house deployment team, data conversion and three-phase testing3 20 to 24 weeks, with a parallel billing cycle before cutover6
Company Advanced Utility Systems, established 1997, a division of N. Harris Computer Corporation; 134 utility companies and 6.6 million customer service points12 Product of Bynry Inc.

1 Audience, scale, delivery, modules, reporting and security: Advanced Utility Systems, CIS Infinity (as of October 2026).

2 Company history and ownership: Advanced Utility Systems, Company.

3 Implementation, testing, support and upgrades: Advanced Utility Systems, Services.

4 Field work and meter capture: Advanced Utility Systems, Mobile Workforce Management.

5 Customer portal: Advanced Utility Systems, Customer Portal.

6 SMART360 packages and implementation timeline: bynry.com/pricing.

Comparisons reflect Bynry's understanding of publicly available information as of October 2026. Where a detail is not publicly available, it is not stated. All product and company names are trademarks of their respective owners. Bynry is not affiliated with or endorsed by Advanced Utility Systems or N. Harris Computer Corporation.

Results Utilities have Measured on SMART360

john mauli
Island Water Authority
35,000 accounts, with 99% billing accuracy. Read Case Study ->
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Meters Live

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Faster meter to bill

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Billing accuracy

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Customer retention

cis infinity OR SMART360?

When SMART360 is a better fit

You serve 3,000 to 100,000 connections.

SMART360 is built only for that range, so the setup, training and support are planned for a small or mid-sized team.

Feature illustration

You want meter data and assets in one system.

SMART360 includes meter data management and asset management with billing, service orders and the consumer portal, so reads are validated before they reach a bill.

Feature illustration

You want one cloud platform, upgraded for you.

SMART360 is one multi-tenant cloud platform with every customer upgraded at once, a 20 to 24 week implementation, and one price per account with unlimited users.

Feature illustration

cis infinity OR SMART360?

How To Compare?

  1. List the modules you need.

    Write down every service you bill and every tool you need, such as field work, texting, reporting and a portal. Ask which are in the base price.

  2. Decide cloud or on-premise.

    Ask who hosts the system, who applies builds and patches, and what the annual fee covers.

  3. Run the same test billing cycle.

    Give both vendors the same rates, accounts and reads, including a missing read and a meter change.

  4. Get the go-live plan in writing.

    Ask for the weeks to go-live, how data conversion is tested, and a reference utility your size.

What Utility Leaders Are Saying

What others are saying about SMART360

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.
reshimna william
Reshimna William
Project Manager at Isle Utilities
SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.
john mauli
John Mauli
IT leader at Island Water Authority
What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.
doug rosenberg
Doug Rosenberg
Business Advisor with Deep Utility Experience

See SMART360 run your billing cycle

SMART360 is a cloud-native platform for US water, electric and gas utilities, with billing, meter data, service orders, assets and the consumer portal in one system, priced per account with unlimited users.

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COMPARING OTHER PLATFORM?

See SMART360 Next To

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Compare one platform with a suite of products for mid-size utilities.

SMART360 vs Oracle Utilities CC&B

SMART360 vs Oracle Utilities CC&B

An enterprise CIS and a utility platform, compared on scope, deployment and go-live.

Common FAQs

What is CIS Infinity?

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CIS Infinity is a customer information system from Advanced Utility Systems, established in 1997 and now a division of N. Harris Computer Corporation. It serves electric, water, gas and multi-service utilities in the United States, Canada and the Caribbean. Advanced Utility Systems reports 134 utility companies and 6.6 million customer service points on CIS Infinity.

Does CIS Infinity run in the cloud?

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Advanced Utility Systems offers CIS Infinity as cloud-based hosting or as an on-premise installation. SMART360 is a cloud-native, multi-tenant platform where every customer is upgraded at once.

What modules does CIS Infinity offer?

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Advanced Utility Systems describes base functionality plus optional modules, including Mobile Workforce Management, Customer Engagement, SMS Texting and Infinity BI, and a customer self-service portal. SMART360 includes billing, customer information, meter data management, service orders, field apps, asset management and the consumer portal in one platform.

How is CIS Infinity priced?

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Advanced Utility Systems does not publish prices on the pages we checked. It says builds and patches are included in the annual maintenance fee. SMART360 is priced per account with unlimited users.

How long does a SMART360 implementation take?

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A standard SMART360 implementation runs 20 to 24 weeks. Data is migrated in validated stages and a full billing cycle runs in parallel against the current system before cutover.

Is SMART360 secure and compliant?

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SMART360 is SOC 2 Type II certified and hosted on AWS with a 99.9% uptime SLA. It uses role-based access control, encryption at rest and in transit, and exportable audit logs.

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