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SMART360 vs gWorks

smart360 vs gworks: which fits your utility?

From Meter Read,
To Paid Bill.

gWorks sells cloud software for local government, with finance, payroll, permits, court, operations and utility billing for more than 2,000 cities in 48 states. SMART360 is one platform your own staff runs for billing, customer information, meter data, field work and the consumer portal, built for US water, electric and gas utilities with 3,000 to 100,000 connections.

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This Month
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Analytics & Insights
Total Revenue
$298,500
↑ 12.5% from last month
Service Requests
718
↑ 8.3% from last month
Collection Rate
82%
↑ 3.2% from last month
Active Complaints
24
↓ 5.8% from last month
Revenue
Services
Usage
Revenue Trend
60000 45000 30000 15000
Revenue by Consumer Category
32000 24000 16000 8000

Key Takeaways

  • The real choice is scope. gWorks runs city hall, from finance and payroll to permits and utility billing. SMART360 runs the utility.
  • gWorks keeps utility billing and fund accounting in one cloud system, and its own guide says most communities go live in 60 to 90 days.
  • SMART360 is one cloud platform for billing, customer information, meter data, service orders, assets and the consumer portal, for utilities with 3,000 to 100,000 connections.
  • Choose gWorks for one vendor across city hall. Choose SMART360 when the utility needs its own platform, with meter data and field work built in.

How SMART360 Differs

Three differences that set SMART360 apart

City hall suite, or utility platform

gWorks

Sells finance, payroll, permits, court, cemetery and utility billing, plus work orders, asset management and GIS, to cities, counties and utility districts.

SMART360

Built only for US water, electric and gas utilities with 3,000 to 100,000 connections, so setup, training and support are planned around the utility team.

Meter reads imported, or meter data managed

gWorks

Its utility billing imports meter reads from your meter data system, or staff enter them by location or account.

SMART360

Includes meter data management, so reads are validated before they reach a bill, with service orders and mobile field apps in the same platform.

Billing in the ledger, or connected to it

gWorks

Keeps utility billing and fund accounting in one system, with revenue posting to the general ledger as payments are collected.

SMART360

Runs billing and customer accounts, and connects to your accounting system through pre-built connectors. It is not a fund accounting or payroll system.

How it works

When utilities start looking at a change

Most utilities do not change billing systems because something broke. They change when one of these events forces a decision:

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A support or contract date is coming up

A support or contract end date on the current system is approaching.

An AMI rollout is coming

An AMI rollout means the billing system has to take in far more meter data.

A new service joins the bill

The utility is adding a service, such as sewer, electric or trash, to the same bill.

Field work is still on paper

Field work and asset records live on paper or in a separate tool.

Key staff are near retirement

The people who know the current system best are close to retirement.
AT-A-GLANCE COMPARISON

SMART360 Vs gWorks

Dimensions gWorks SMART360
Best fit Cities, counties and utility districts that want finance, payroll, permits and utility billing from one vendor1 Utilities with 3,000 to 100,000 connections that want billing, meter data, field work and assets in one platform
Product A local-government suite: finance, payroll, utility billing, permitting, court and cemetery, plus work orders, asset management and GIS1 SMART360, one cloud-native utility platform
Delivery Cloud software for local government13 Cloud-native, multi-tenant, one codebase on AWS, every customer upgraded at once
Billing and accounting Utility billing and fund accounting in one system; revenue posts to the general ledger as payments are collected23 Utility billing and customer accounts, connected to your accounting system through pre-built connectors; not a fund accounting or payroll system
Meter reads Imports reads from your meter data system, or staff enter them by location or account2 Meter data management included, with reads validated before they reach a bill
Rates Rate tables, rate adjustments and service tiers, with charges auditable and overridable per bill2 Water, electric, gas, sewer and trash on one bill, with rates set in the admin screens
Field work and assets Work Orders, Asset Management and GIS offered as operations modules1 Service orders, mobile field apps and asset management included
Resident payments Pay online, by phone or at the counter, with AutoPay for recurring charges2 Consumer portal included
Pricing Quoted by community size and the solutions you need; no per-module fees, per its own guide23 Priced per account, unlimited users5
Go-live Most communities go live in 60 to 90 days, per its own guide3 20 to 24 weeks, with a parallel billing cycle before cutover5
Reach 2,000+ cities in 48 states1 3,000 to 100,000 connections per utility; 50,000+ meters live
Company gWorks, headquartered in Omaha, Nebraska; software for governments since 19784 Product of Bynry Inc.

1 Product lineup, delivery and reach: gworks.com (as of October 2026).

2 Meter reads, rates, ledger posting, payments and pricing basis: gWorks, Utility Billing.

3 Go-live, billing and fund accounting, and pricing model, as stated in gWorks's own buying guide: gWorks, Best Utility Billing Software for Municipalities (2026).

4 Headquarters and history: gWorks press release.

5 SMART360 packages and implementation timeline: bynry.com/pricing.

Comparisons reflect Bynry's understanding of publicly available information as of October 2026. Where a detail is not publicly available, it is not stated. All product and company names are trademarks of their respective owners. Bynry is not affiliated with or endorsed by gWorks.

Results Utilities have Measured on SMART360

john mauli
Island Water Authority
35,000 accounts, with 99% billing accuracy. Read Case Study ->
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Faster meter to bill

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Billing accuracy

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Customer retention

gworks OR SMART360?

When SMART360 is a better fit

You serve 3,000 to 100,000 connections.

SMART360 is built only for that range, so the setup, training and support are planned for a small or mid-sized team.

Feature illustration

You want reads checked before they bill.

SMART360 includes meter data management, so reads are validated before they reach a bill, alongside service orders, mobile field apps and asset management.

Feature illustration

You want the utility on its own platform.

SMART360 runs billing and customer accounts for the utility, connects to your accounting system, and goes live in 20 to 24 weeks with one price per account and unlimited users.

Feature illustration

gworks OR SMART360?

How To Compare?

  1. Split city hall from the utility.

    List which departments share one system today, such as finance, payroll, permits and billing. Decide what must stay together.

  2. Decide where the ledger lives.

    If fund accounting stays in gWorks, ask how utility revenue would post to it from a separate billing system.

  3. Run the same test billing cycle.

    Give both vendors the same rates, accounts and reads, including a missing read and a meter change.

  4. Get the go-live plan in writing.

    Ask for the weeks to go-live, whether a parallel billing cycle is included, and a reference utility your size.

What Utility Leaders Are Saying

What others are saying about SMART360

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.
reshimna william
Reshimna William
Project Manager at Isle Utilities
SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.
john mauli
John Mauli
IT leader at Island Water Authority
What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.
doug rosenberg
Doug Rosenberg
Business Advisor with Deep Utility Experience

See SMART360 run your billing cycle

SMART360 is a cloud-native platform for US water, electric and gas utilities, with billing, meter data, service orders, assets and the consumer portal in one system, priced per account with unlimited users.

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COMPARING OTHER PLATFORM?

See SMART360 Next To

SMART360 vs Caselle

SMART360 vs Caselle

A utility platform and a city hall accounting suite, compared on scope, accounting and go-live.

SMART360 vs Springbrook

SMART360 vs Springbrook

A utility platform and a municipal ERP, compared on what a utility team needs day to day.

SMART360 vs MuniBilling

SMART360 vs MuniBilling

One platform your team runs, or billing software with managed services, compared side by side.

Common FAQs

Is SMART360 or gWorks better for a small utility?

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It depends on whether the utility shares software with the rest of city hall. gWorks offers finance, payroll, permits, court and utility billing for local governments, with billing and fund accounting in one system. SMART360 is built only for US water, electric and gas utilities with 3,000 to 100,000 connections, with billing, meter data, field work, assets and the consumer portal in one platform.

Can I keep gWorks for accounting and use SMART360 for billing?

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SMART360 is not a fund accounting or payroll system. It runs utility billing and customer accounts and connects to accounting systems through pre-built connectors. If you keep gWorks for finance, ask both vendors how billing revenue would post to the gWorks ledger before you decide.

How does each one handle meter reads?

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gWorks imports meter reads from your meter data system, or staff enter them by location or account. SMART360 includes meter data management, so reads are validated before they reach a bill and photo reads are checked automatically.

How long does each one take to go live?

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gWorks's own buying guide says most communities go live in 60 to 90 days, with gWorks handling the switchover. A standard SMART360 implementation runs 20 to 24 weeks, with data migrated in validated stages and a full billing cycle run in parallel before cutover.

How is gWorks priced?

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gWorks prices by the size of your community and the solutions you need, and its own guide says it has no per-module fees. It does not publish figures on the pages we checked. SMART360 is priced per account with unlimited users.

Is SMART360 secure and compliant?

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SMART360 is SOC 2 Type II certified and hosted on AWS with a 99.9% uptime SLA. It uses role-based access control, encryption at rest and in transit, and exportable audit logs.

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