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SMART360 vs SAP IS-U

smart360 vs sap is-u: which fits your utility?

One Platform,
Sized For Your Utility.

SAP IS-U is the utilities solution inside SAP's ERP, tied to SAP finance, supply chain and asset management, and SAP names SAP S/4HANA Utilities as its successor. SMART360 is one platform your own staff runs, with billing, meter data, field work, assets and the consumer portal in one system, built for US water, electric and gas utilities with 3,000 to 100,000 connections.

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This Month
3
Analytics & Insights
Total Revenue
$298,500
↑ 12.5% from last month
Service Requests
718
↑ 8.3% from last month
Collection Rate
82%
↑ 3.2% from last month
Active Complaints
24
↓ 5.8% from last month
Revenue
Services
Usage
Revenue Trend
60000 45000 30000 15000
Revenue by Consumer Category
32000 24000 16000 8000

Key Takeaways

  • The real choice here is not old versus new. It is whether billing should live inside your ERP or in a platform built for your utility.
  • SAP IS-U runs inside SAP's ERP, with contract accounting posting to SAP Finance, and bills electricity, gas, water, waste water, district heating and waste disposal.
  • SMART360 is one platform your own team runs, with meter data management and asset management in the same system as billing, for utilities with 3,000 to 100,000 connections.
  • Choose SAP to keep billing inside an SAP landscape. Choose SMART360 for a utility platform that connects to the finance system you already run.

How SMART360 Differs

Three differences that set SMART360 apart

Part of an ERP, or a utility platform

SAP IS-U

Runs inside SAP's ERP, with Contract Accounting (FI-CA) posting to SAP Finance and device management tied to SAP supply chain.

SMART360

One platform your own team runs, with billing, customer information, meter data management, service orders, mobile field apps, asset management and the consumer portal, connected to the finance system you already run.

Every division, or the services you bill

SAP IS-U

Lists electricity, gas, water, waste water, district heating and waste disposal, with convergent billing for several services on one invoice.

SMART360

Built only for US water, electric and gas utilities with 3,000 to 100,000 connections, billing water, electric, gas, sewer and trash on one bill.

One platform upgraded in place

SAP IS-U

Has published mainstream maintenance for SAP ERP 6.0 to the end of 2027, and names SAP S/4HANA Utilities as the successor for IS-U.

SMART360

One platform, multi-tenant on a single codebase, with every customer upgraded at once and no version to migrate between.

How it works

When utilities start looking at a change

Most utilities do not change billing systems because something broke. They change when one of these events forces a decision:

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A support or contract date is coming up

A support or contract end date on the current system is approaching.

An AMI rollout is coming

An AMI rollout means the billing system has to take in far more meter data.

A new service joins the bill

The utility is adding a service, such as sewer, electric or trash, to the same bill.

Field work is still on paper

Field work and asset records live on paper or in a separate tool.

Key staff are near retirement

The people who know the current system best are close to retirement.
AT-A-GLANCE COMPARISON

SMART360 Vs SAP IS-U

Dimensions SAP IS-U SMART360
Best fit Utilities that run SAP finance and ERP and want billing, contract accounting, supply chain and asset management in one SAP landscape Utilities with 3,000 to 100,000 connections that want meter data, billing, field work and assets in one platform
Product SAP IS-U, the utilities industry solution on SAP ERP 6.0, with SAP S/4HANA Utilities named as its successor3 SMART360, one cloud-native utility platform
Delivery Part of SAP S/4HANA, with a RISE with SAP path covered in SAP's utilities training2 Cloud-native, multi-tenant, one codebase on AWS, every customer upgraded at once
Services and customers Electricity, gas, water, waste water, district heating and waste disposal, for residential, commercial, industrial and co-generator customers1 US water, electric and gas utilities, 3,000 to 100,000 connections
One bill Convergent billing for several service types on one invoice1 Water, electric, gas, sewer and trash on one bill
Core processes Meter-to-cash, move-in and move-out, meter reading, billing and invoicing, contract accounts receivable and payable, customer engagement2 Billing, customer information, meter data management, service orders, asset management, consumer portal
Accounting Contract Accounting (FI-CA) receivables subledger, posting to the SAP Finance general ledger4 Pre-built accounting connectors, part of 25+ pre-built integrations
Field work and assets Service processes with SAP S/4HANA Service maintenance orders, and SAP asset management (EAM)2 Mobile apps for meter reading and service orders, and asset management, included
Pricing Not shown on its website Priced per account, unlimited users6
Go-live Standard timeline not published 20 to 24 weeks, with a parallel billing cycle before cutover6
Maintenance and upgrades SAP ERP 6.0 mainstream maintenance to the end of 2027, optional extended maintenance to the end of 2030, SAP S/4HANA maintenance committed to the end of 20405 One platform, upgraded continuously for every customer at once
Company SAP SE Product of Bynry Inc.

1 Divisions, customer types and convergent billing: SAP Learning, billing and invoicing in SAP S/4HANA Utilities (as of October 2026).

2 Business processes, service orders, asset management and RISE with SAP: SAP Learning, business processes in SAP S/4HANA Utilities.

3 SAP IS-U on SAP ERP and SAP S/4HANA Utilities as successor: SAP News Center (Germany), August 2026.

4 Contract accounting: SAP Learning, SAP S/4HANA Utilities data model.

5 Maintenance dates: SAP News Center, February 2020.

6 SMART360 packages and implementation timeline: bynry.com/pricing.

Comparisons reflect Bynry's understanding of publicly available information as of October 2026. Where a detail is not publicly available, it is not stated. All product and company names are trademarks of their respective owners. Bynry is not affiliated with or endorsed by SAP SE.

Results Utilities have Measured on SMART360

john mauli
Island Water Authority
35,000 accounts, with 99% billing accuracy. Read Case Study ->
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Meters Live

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Faster meter to bill

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Billing accuracy

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Customer retention

sap is-u OR SMART360?

When SMART360 is a better fit

You serve 3,000 to 100,000 connections.

SMART360 is built only for that range, so the setup, training and support are planned for a small or mid-sized team.

Feature illustration

You want a utility platform, not an ERP project

Billing, meter data, service orders, mobile field apps, asset management and the consumer portal live in one platform that connects to your finance system, so the CIS decision does not depend on an ERP decision.

Feature illustration

You need a go-live date for your board

SMART360 runs a standard 20 to 24 week implementation with a parallel billing cycle before cutover, and is priced per account with unlimited users.

Feature illustration

sap is-u OR SMART360?

How To Compare?

  1. Map what runs on SAP today.

    List each process on SAP: billing, finance, supply chain and assets. This shows what moves and what stays.

  2. Decide where finance lives.

    Choose whether billing must share an ERP with finance, or can connect to it.

  3. Run the same test billing cycle.

    Give both vendors the same rates, accounts and reads, including a missing read and a meter change.

  4. Get the go-live plan in writing.

    Ask for the weeks to go-live, whether parallel billing is included, the maintenance dates for your release, and a reference utility your size.

What Utility Leaders Are Saying

What others are saying about SMART360

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.
reshimna william
Reshimna William
Project Manager at Isle Utilities
SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.
john mauli
John Mauli
IT leader at Island Water Authority
What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.
doug rosenberg
Doug Rosenberg
Business Advisor with Deep Utility Experience

See SMART360 run your billing cycle

SMART360 is a cloud-native platform for US water, electric and gas utilities, with billing, meter data, service orders, assets and the consumer portal in one system, priced per account with unlimited users.

Book a Demo Today
COMPARING OTHER PLATFORM?

See SMART360 Next To

SMART360 vs Oracle Utilities CC&B

SMART360 vs Oracle Utilities CC&B

An enterprise CIS and a utility platform, compared on scope, deployment and go-live.

SMART360 vs Harris NorthStar

SMART360 vs Harris NorthStar

One platform, or a CIS with products integrated around it. Compared on scope, delivery and go-live.

SMART360 vs ServiceNow

SMART360 vs ServiceNow

A utility CIS platform and an enterprise workflow layer: when each fits.

Common FAQs

Is SMART360 or SAP IS-U better for a small utility?

down arrow
It depends on whether you want billing inside an ERP. SAP IS-U and its successor, SAP S/4HANA Utilities, run inside SAP's ERP alongside SAP finance, supply chain and asset management, and bill many divisions and customer types. SMART360 is built only for US water, electric and gas utilities with 3,000 to 100,000 connections, with billing, meter data, field work, assets and the consumer portal in one platform.

What is the difference between SAP IS-U and SAP S/4HANA Utilities?

down arrow
SAP IS-U is the utilities industry solution that runs on SAP ERP 6.0. SAP names SAP S/4HANA Utilities as its successor, covering meter-to-cash, move-in and move-out, meter reading, billing, contract accounting and customer engagement on SAP S/4HANA.

When does SAP maintenance for SAP IS-U end?

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SAP has said mainstream maintenance for SAP ERP 6.0, where SAP IS-U runs, continues until the end of 2027, with optional extended maintenance until the end of 2030 at an added fee. SAP has committed to maintaining SAP S/4HANA until the end of 2040. If you run SAP IS-U today, ask SAP or your partner which dates apply to your release.

How is SAP IS-U priced?

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SAP does not publish prices for SAP IS-U or SAP S/4HANA Utilities on the pages we checked. SMART360 is priced per account with unlimited users.

How long does a SMART360 implementation take?

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A standard SMART360 implementation runs 20 to 24 weeks. Data is migrated in validated stages and a full billing cycle runs in parallel against the current system before cutover.

Is SMART360 secure and compliant?

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SMART360 is SOC 2 Type II certified and hosted on AWS with a 99.9% uptime SLA. It uses role-based access control, encryption at rest and in transit, and exportable audit logs.

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